Budds' Chevrolet Cadillac Buick GMC

Our experience was awesome at Budd's Cadillac. We dealt with Basil who was incredibly knowledgeable and professional! We are very happy with our Cadillac XT4! Also the Finance Manager Bounsay Osylaphet w with Basil who was incredibly knowledgeable and professional! We are very happy with our Cadillac XT4! Also the Finance Manager Bounsay Osylaphet was a pleasure to deal with. He took time to explain all the options to us. Very knowledgable and experienced. Thank you! More

Had to return to dealership after mechanic forgot simple procedure. Waste of both our time. Hope to get discount on next service for my trouble procedure. Waste of both our time. Hope to get discount on next service for my trouble More

This is my first time using Budd's Chevrolet and they did a great job. I had to get a safety recall done and from start to finish it was a great experience. Happy, helpful people and their lounge is big and a great job. I had to get a safety recall done and from start to finish it was a great experience. Happy, helpful people and their lounge is big and comfy while having to wait. I definitely recommend going to Budd's. More

Been going to Budds since 2012. Without exception I have had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right every time. More

Awful Customer Service I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Ca I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Cameron Ernst to schedule an appointment. I told him I would be coming from Niagara Falls and taking the day off work. Thursday evening I got a phone call and an email from Michele Field to confirm my Friday appointment. Friday morning I exchanged text messages with Cameron Ernst to again confirm my appointment to drive the Cadillac I had enquired about. When I arrived at the dealership on Friday, Cameron was busy with another customer. After a 15 minute wait,someone at the dealership finally introduced me to Bill Coombe who explained Cameron was busy and that he could assist me with the vehicle I was there to see. After several minutes of trying to find the vehicle I was there to drive, Bill informed me that Cameron had actually sold the vehicle the day prior. Knowing I was coming from an hour away and taking the day off work, Cameron Ernst had sold the vehicle the day prior and had not had the common decency to let me know. Bill could tell I was furious and apologized several times on his ignorant co-worker's behalf. Several times, Bill said he would "take care of" me due to Cameron's actions. My experience with Bill was generally positive. I found him to be friendly and accommodating while trying to find a similar vehicle for me to drive, and I would recommend him based solely on his customer service. However, when I decided on a vehicle I liked and we began to talk about the price, the absolute best he could offer to "take care of" me was to take $250 off the price. I was not impressed by this and ultimately left, which is unfortunate because I was prepared to buy a vehicle that. This has worked out in my favour however, as I have since bought a vehicle from Ken Dobbin at Brian Cullen Chevrolet in St. Catharines. Ken's customer service is light years ahead of what I experienced at Budds. Several days after my visit to Budds, I received a follow-up email form Michele Field enquiring how my visit to Budds had been. When I relayed my experience and my concerns in a reply I heard absolutely nothing back. So, to recap: -Cameron Ernst showed no respect for me or my time, and his ignorance makes this dealership worth avoiding altogether. -Bill Coombe provided good customer service and was very friendly. He did his best after being put in a tough spot by his co-worker, but take any promise he makes you with a grain of salt. -Any email form Michele Field is not worth responding to, because it appears she doesn't actually care whether you had a negative experience. More

Budds and the service team have always been outstanding. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. More

Fantastic I love dealing with Basil, he's kind, caring and very knowledgeable and keeps in touch. I also have to mention I think his name was Liam. I had forg I love dealing with Basil, he's kind, caring and very knowledgeable and keeps in touch. I also have to mention I think his name was Liam. I had forgotten to take my grandson's car seat out of my old car so Basil and I attempted it to no avail. He recruited Liam who was able to get it out but not without a struggle. Anyway, I saw him later in the parking lot and I thanked him again and we had a short chat. Not only was he helpful but extremely courteous. All the staff at Budd's are always friendly, courteous and knowledgeable. Thanks again Basil More

Juan is an amazing customer service rep. He always ensures my car is well taken care of on a timely basis. Great to work with him! ensures my car is well taken care of on a timely basis. Great to work with him! More

Budds is Outstanding Purchased my Cadillac with the help of Farid - exceptional sales and follow-up - Treated with respect and honesty by both sales and service - thank yo Purchased my Cadillac with the help of Farid - exceptional sales and follow-up - Treated with respect and honesty by both sales and service - thank you More

Hands down best service and sales team! Just bought my third vehicle from Budds Chevrolet and overall have bought a total of 5 vehicles from the Budds group of dealership. They know how to treat their cus third vehicle from Budds Chevrolet and overall have bought a total of 5 vehicles from the Budds group of dealership. They know how to treat their customers well. Very attentive and super easy process. I was not rushed into any deal. Took my time and found the perfect fit. Thanks Basil for the excellent service. More