Budds' BMW Oakville

This is my second time working with Rich. He listens to what you want in a car, and does his best to find one best suited for you. Rich doesn't try to sell you something you don't need or want. what you want in a car, and does his best to find one best suited for you. Rich doesn't try to sell you something you don't need or want. More

I bought the car off-lease (2-year old) and had it at Budds for service twice and for warranty repairs twice, at the "off-lease inspection" and the signing paperwork - total 6 times. I did not hear the Budds for service twice and for warranty repairs twice, at the "off-lease inspection" and the signing paperwork - total 6 times. I did not hear the lie only one time - when I was signing paperwork. At the day of purchase - the saleslady (the dealer employs tonns of girls for some reason) forgot everything she ever could, and the simple procedure took more than an hour, and I had to return to get my plates the same evening, as one of the things she forgot was to order license plates. Every other time I am back for either service or repair - I have to cross 3 firewalls: 1 - the first girl, who meets you and push to the second girl. 2 - second girl, who opens up her eyes even wider than the first one, and being astonished of my explanation of a problem, passes me to #3. 3 - "service advisor". Finally, the "service advisor" tests my patients, lying to me and telling me, that the thing I ask MIGHT NOT be covered by warranty. I have to run to get to talk to the "service advisor" for hours, which work is to lie to a customer and to show that he is only destructing him from performing his work. That later changes to being plain rude, and finally, he says, "don't you see, we are so busy here?!". When the job is done - they explain to the customer, that the car is severely worn out in this and that, and they need more money. When the "service advisor" has been shut up with the qualified response, he retreats with some preset apology, and goes looking for other customer, who is more willing to open his/her wallet/purse. The car under warranty - is way worse of a problem, than the car without one! So far, BMW for me is the worst (I have a Subaru also, and I had 3 more cars before). Anyway, 6 visits - hopefully no more. Unfortunately, I still have 2 more years of warranty and "prepaid services". More

My current BMW has lots of small problems that keep returning. I would not overly mind, but the dealer in Oakville “Budds” is awful... service desk guys are rude; the simple repairs under warranty tak returning. I would not overly mind, but the dealer in Oakville “Budds” is awful... service desk guys are rude; the simple repairs under warranty take days. What is worse, if you bought the car from any other BMW dealer, you are a second class case... High charges for replacement vehicle, last in the queue for repairs and forget getting the feeling you are a valued customer. I guess the days of winning new customer at Oakville are over and they just focus on repeat business and ensuring they keep current customers happy. If anybody has a good dealer in Toronto let me know... be happy to take the car here...! Oh BMW Canada..... The feedback I have from them is really clear, they import the vehicle only and the dealers are a private network of which they have little control - nice way to protect your brand in Canada BMW! I wish I could run my business like this... just import and sell to a private dealer network and wash my hands of product issues... maybe a new business model to try - I will call it the "rip off Canada business model for success" I think the MBA school is wrong... who needs brand protection and business values to succeed. Sorry little of topic with my rant… point is… BMW Budds are shocking avoid…! Not sure any dealer is any better… but I only have experience of those guys! More