Budds' BMW Oakville

Great cars, great service Lee was great zip very knowledgeable and very helpful. The new car orientation was not good however., It felt like he wanted to finish work and we we Lee was great zip very knowledgeable and very helpful. The new car orientation was not good however., It felt like he wanted to finish work and we were keeping him from that. I asked about self parking but he couldn't show that because the car was inside. I still don't know how it works. More

True to their word I have never been blindsided nor felt alone in dealing with any particular issue i may have had either thru the purchase or service cycles . I have never been blindsided nor felt alone in dealing with any particular issue i may have had either thru the purchase or service cycles . More

Professional from start to finish We bought our used BMW recently from Budds and experienced truly wonderful customer sales and after care from Moe Kassab. Moe listens to the custome We bought our used BMW recently from Budds and experienced truly wonderful customer sales and after care from Moe Kassab. Moe listens to the customers needs and builds a constructive rapport without the stereotypical pushy sales technique. Moe (and Budds) is why drivers continue to be proud owners of great BMW cars. More

Good is the Enemy of Best😊 Have enjoyed relatively good experiences when purchasing a new vehicle.Now I have experienced “Best”. The bar has been raised.Good will no longer b Have enjoyed relatively good experiences when purchasing a new vehicle.Now I have experienced “Best”. The bar has been raised.Good will no longer be considered ok.Thankyou Moe,and your team at Budds.6 Stars😊 More

Budds' BMW Our visit to Budds’ BMW Oakville was a very pleasant experience. We would like to thank Moe for his very courteous assistance during our visit and Je Our visit to Budds’ BMW Oakville was a very pleasant experience. We would like to thank Moe for his very courteous assistance during our visit and Jeff Budd for his flexibility during the negotiation process which enabled us to purchase a vehicle for our son. Both gentlemen were very helpful and treated us in a professional manner. Equally, we would also like to thank both Mike McGill and James Bauer for their detailed explanations related to some of the warranty offerings and technical services available. We would highly recommend any prospective BMW buyer to visit the Oakville Dealership and experience for themselves firsthand the high level of professionalism. More

Excellent customer service Joelene was excellent in keeping and up to date communication. She worked around our issues. She was very helpful and made our experience super smooth Joelene was excellent in keeping and up to date communication. She worked around our issues. She was very helpful and made our experience super smooth with our service. Would recommend her highy for her super nice customer service. More

The best of the best! New to BMW. Best decision ever, amazing professional and friendly service. I would definitive recommend Budd's BMW for anyone looking for the best se New to BMW. Best decision ever, amazing professional and friendly service. I would definitive recommend Budd's BMW for anyone looking for the best service experience More

Poor service department The service representative did not advocate for me with respect to warranty work even when it was clearly in writing. Had to go to senior management The service representative did not advocate for me with respect to warranty work even when it was clearly in writing. Had to go to senior management to finally get authorization to have work covered under warranty. This included windshield replacement, painting of a door and polishing of the car to remove all the light scratches. When the car was returned, NONE of the light scratches were removed. It appears all that was done was an attempt at a wax job. And yet, $500 was charged to the insurance company for the “polish”. No one went over the car with me when I picked it up. I eventually took the car to another BMW and the job was properly done without any hesitation and excellent service. They also repaired the damage to the leather seat that Budd insisted was not covered by warranty. I have no issues with Budd’s sales team, especially one in particular, but once the sale is done, and you need maintenance service, it is far from acceptable. Business should be about returning customers and maintenance service/warranty work is probably the most important factor. More

Alpina B7 Service Amazing Diamond Service experience by all service staff but especially Ms. Joelene Crook. While in service I spoke with Mr. Lee Andrews about purcha Amazing Diamond Service experience by all service staff but especially Ms. Joelene Crook. While in service I spoke with Mr. Lee Andrews about purchasing a new car. More

Excellent as always The team at Budds are exceptional, always the utmost professionalism and customers are made to feel very special . I never go to any other dealer even The team at Budds are exceptional, always the utmost professionalism and customers are made to feel very special . I never go to any other dealer even though Budds is a 50 min drive for me More