Budds' BMW Oakville

Budd's BMW, Oakville Mustaq, is a professional sales person that cares about his customer and product he is selling. James Bauer has exceptional customer service and teac Mustaq, is a professional sales person that cares about his customer and product he is selling. James Bauer has exceptional customer service and teaching skills., More

Car Service Budd's BMW provided great service and an excellent customer experience. Booking the appointment was easy (and painless). They took my vehicle in o Budd's BMW provided great service and an excellent customer experience. Booking the appointment was easy (and painless). They took my vehicle in on time. Called me back with the definitive diagnosis along with the cost estimate and time needed to perform the work. Turns out my car needed the thermostat replaced and would take 2 days. I returned the following day to find my car ready and waiting and was on way again in minutes. Well done! Keep up the great work guys! Thanks More

Too busy Had an appointment at 11am for a 2h inspection to purchase a vintage M5. The seller of the car was waiting for my answer , but couldn’t answer until Had an appointment at 11am for a 2h inspection to purchase a vintage M5. The seller of the car was waiting for my answer , but couldn’t answer until I received report of said inspection. Got a call at 530pm(6.5 hours later), to tell me that they just finished the inspection, but all employees were gone for the weekend, so I would get my results copy on Monday morning. When I explained this to the seller, he proceeded to sell the car to someone over the weekend. They finally sent it by email at 7pm same day, even though they had told me Monday, so lost the car, and also paid 400$ for nothing. I fully understand that you could be busy, but in that case you should advise customers that there will major delays. I was never advised of this. Overall disappointing experience More

Used car purchase Moe was very patient and answered all questions. Was eager to research and get the right details time after time. Great guy! Knows his stuff? Moe was very patient and answered all questions. Was eager to research and get the right details time after time. Great guy! Knows his stuff? More

Very good experience with dealership Cliff is a really nice and friendly person with professional attitude. I would recommend him to my friends if they also want to buy a BMW car. Cliff is a really nice and friendly person with professional attitude. I would recommend him to my friends if they also want to buy a BMW car. More

Service advisor Great service, transparent information, on time delivery The only problem was when I’ve been informed that my warranty was expired and it’s not exte Great service, transparent information, on time delivery The only problem was when I’ve been informed that my warranty was expired and it’s not extendable because it has to be extended before the expiration which I was not aware neither been notified. More

Budds continues to the BMW dealership for servicing needs When servicing my vehicle I essentially need timely, transparent and trusted service teams, Budds seems to get it and get it right. I have specific re When servicing my vehicle I essentially need timely, transparent and trusted service teams, Budds seems to get it and get it right. I have specific requirements when booking and dropping off my car which they clearly note and follow without me having to worry, check or chase. Like every service business, things can go wrong or take an unexpected turn. Again they do a good job of recovering from this. I am looking for a new vehicle and had options to buy cheaper elsewhere, easily. However Budds service is what has me sticking with them because its what happens with the car once I have it that's most important. More

Great The service at Budd's BMW is always great, The people are friendly and helpful. I like the fact that Joelene knows me well and she is very happy to The service at Budd's BMW is always great, The people are friendly and helpful. I like the fact that Joelene knows me well and she is very happy to help me at all times More

Placement of front spoiler Work was excellent. It took a bit longer than originally quoted however, no excess cost was charged for labor, or complimentary car rental. Great de Work was excellent. It took a bit longer than originally quoted however, no excess cost was charged for labor, or complimentary car rental. Great dealership. More

Rude receptionist and difficult service manager & advisor Charges for simple oil change were $30 + Tax higher than price verbally quoted and previously charged. Car was half washed and was covered with mud in Charges for simple oil change were $30 + Tax higher than price verbally quoted and previously charged. Car was half washed and was covered with mud in the front. Service desk receptionist was rude and not very helpful. She just gave me attitude when asked about the higher charges and the dirt on the front of the car. I had to insist that they clean the car. On previous occasion the service manager (Mike) and service advisor (Jenny) were very difficult to deal with and would not take responsibility for problem that happened when the car was in their custody. More