Budds' BMW Oakville

Good ending to a bad situation Our 2013 BMW X1 was severely damaged while parked at an airport valet parking service over the Christmas holidays. This resulted in extensive damage, Our 2013 BMW X1 was severely damaged while parked at an airport valet parking service over the Christmas holidays. This resulted in extensive damage, to the point our insurance company was considering it a right off. After consultation with the service and sales team at BMW we decided to trade it in on a brand new X1. The experience was pretty effortless in that information was discussed, paperwork was signed and we even were given a car to use for a week while final negotiations were being managed by insurance, BMW and ourselves. In the end, we picked up our brand new white BMW X1 last evening and could not be happier. Special thanks to Asen our sales consultant, and to James Bauer the product specialist. This young man was knowledgeable, and provided the information we needed to learn the new features and drive away with confidence. More

Awesome customer service. Service experience was amazing with budds Bmw . They changed tire and charged battery within time frame without charging anything.would love to recomm Service experience was amazing with budds Bmw . They changed tire and charged battery within time frame without charging anything.would love to recommend this dealership to everyone. More

Regular maintenance Always good service and prompt. Good shuttle service if you can’t wait. Pricing is BMW so no need to say more but not more than other BMW. Washed the Always good service and prompt. Good shuttle service if you can’t wait. Pricing is BMW so no need to say more but not more than other BMW. Washed the car as well. More

Great overall experience Great overall experience, once in in the dealership..everything is great.. A little tough getting an appointment.. Just because my schedule is busy as Great overall experience, once in in the dealership..everything is great.. A little tough getting an appointment.. Just because my schedule is busy as well...but they do accommodate.. More

Service provider Excellent service every time! A little pricey for my budget but we love our BMW! All staff are friendly and eager to please on all levels of servic Excellent service every time! A little pricey for my budget but we love our BMW! All staff are friendly and eager to please on all levels of service! More

Great .... as always. The service group contacted us for required warranty period service on a timely basis. The necessary work was carried out on the agreed day/time in q The service group contacted us for required warranty period service on a timely basis. The necessary work was carried out on the agreed day/time in quick efficient way. The car was cleaned afterwards. Ken was his usual entertaining self during my wait for return of the vehicle. Always a good (even fun!) experience. More

Regular Maintenance Check-up Staff at Budd's BMW are always professional and efficient. Customer service waiting area is very clean and comfortable. Of course, the show room is ex Staff at Budd's BMW are always professional and efficient. Customer service waiting area is very clean and comfortable. Of course, the show room is excellent along with the beautiful vehicles. Thank you for caring! More

Dealer Service - Excellent as always BUDDS service department is always excellent, informative, and friendly and always exceeds your expectations! Jenny Beaudrie looked after all our need BUDDS service department is always excellent, informative, and friendly and always exceeds your expectations! Jenny Beaudrie looked after all our needs and was very accommodating. Jenny kept us up to date on the vehicles progress, and it was ready when promised! Always a great experience. More

New car Met with leslie to discuss going into a new car. She was very pleasant and interested in what I had to say. Will stay in touch with her. Met with leslie to discuss going into a new car. She was very pleasant and interested in what I had to say. Will stay in touch with her. More

Battery Warranty I had expected better care and service from Budds and Raja after having gone there for a couple of years. I purchased a battery less than 2 years ago I had expected better care and service from Budds and Raja after having gone there for a couple of years. I purchased a battery less than 2 years ago and they would not replace it under warranty. Also, charged me $300 for diagnostic fees, which is absurd. I'll be taking my business to PFAFF BMW for all my vehicle needs. It's a shame because I live 5 minutes away from the service center. I felt as if Raja did not treat me with care, but mostly upset about having to pay for a battery diagnostic when the battery is under warranty. I need to get work done on the car, but I'll be taking it to PFAFF to have it all done instead. More