Budds' BMW Oakville

Poor Service 1/2 hour of arriving at the dealership for a 10:10am appt. I was met by Alex who said he had been on the phone. After walking me through the servic 1/2 hour of arriving at the dealership for a 10:10am appt. I was met by Alex who said he had been on the phone. After walking me through the service appointment I took the shuttle home. I phoned later in the day to check on the status of my vehicle and was told that Alex was at lunch and would get back to me . Having not received a return call I phoned again and spoke to Alex. I asked why it was taking over 4 hours for the service to be completed. He indicated that the stated completion time on the paperwork was 3:00pm.He explained that if I had waited at the dealership the service would have been completed in 2 hours but because I took a shuttle my service was placed lower on the priority list. I asked why I was not informed of this when he met with me that morning and he said that I was visibly upset and didn't give him the time to explain. More

Not sure if service was done Dropped my car off for service and recall , no parts for recall have to bring it back in for that , but service advisor said the service was done , wh Dropped my car off for service and recall , no parts for recall have to bring it back in for that , but service advisor said the service was done , when I picked up my car, first I noticed it wasn't washed not a big deal but its expected , next day I got a low washer fluid light, topping up all fluids is on the bill so I'm not sure if any of the checks were done or even the service was even done . More

What an experience ! - Adam Belkadi Adam impressed me with his in-depth understanding of the human dynamics, his perseverance, and his skills in ensuring that we (me and my husband) are Adam impressed me with his in-depth understanding of the human dynamics, his perseverance, and his skills in ensuring that we (me and my husband) are looked after in all departments of the dealership, and always feel comfortable. He is very patient, focused and always thinking from the perspective of how can he make it work for his clients in the best possible. HE IS HIGHLY RECOMMENDED! More

Service visit for repairs Alex handled the service requirements and kept us in the loop with the progress. The repair work was completed ahead of the estimated time and to our Alex handled the service requirements and kept us in the loop with the progress. The repair work was completed ahead of the estimated time and to our satisfaction. More

Considerate & Accommodating A rock cracked my windshield on a Friday morning and I called Jenny right away. She was able to accomodate my request to bring in my X5 in that aftern A rock cracked my windshield on a Friday morning and I called Jenny right away. She was able to accomodate my request to bring in my X5 in that afternoon and had it ready for Monday. I was traveling on Sunday morning so she arranged after hours pick up when I returned the following Saturday. More

My Purchase My Pace Being a female, negotiating and then buying a car can be a daunting experience. I know all to well the panic that a lot women feel when they approach Being a female, negotiating and then buying a car can be a daunting experience. I know all to well the panic that a lot women feel when they approach the, “let’s make a deal” moment. The fear of being “ripped off” comes to mind. Ladies, Adam Belkadi at BMW Oakville, is the perfect salesman for women wishing to be treated fairly. His passion for the brand, and his ability to bring ease to his client goes beyond expectations. My experience with Adam made driving my first BMW that much more enjoyable. More

Our first BMW experience an absolute joy! The process of purchasing a vehicle is inherently stressful even when armed with focus around what you would like. We identified a vehicle that appeal The process of purchasing a vehicle is inherently stressful even when armed with focus around what you would like. We identified a vehicle that appealed to us and Budd’s assigned a sales associate to connect with us. Brent was respectful, careful and knowledgeable but most impressive was his keen sense to see if we could find the right car at the right price that worked for Budds and for us. And we did. Perfectly. So the purchase experience was great. However, the standout experience was that rather then the end of a journey, the purchase was the beginning of a journey. The car preparation, the contact with the front office, the process for payment and most importantly, the experience picking it up, being assigned an associate who spent all the time we needed to get to know the car, the features, and raise our comfort level to be on the road was exceptional. This was incredible. Usually the process after your sale is quite robotic. At Budds we quickly felt that this is a company that understands that surviving and flourishing in the car business is not based in sales but in relationships. Yup @ this is what you call a real positive review! More

Excellent service as always Service is always handled with clear and straightforward feedback. They ensured my requests and issues were clearly understood and told me exactly how Service is always handled with clear and straightforward feedback. They ensured my requests and issues were clearly understood and told me exactly how they would handle each of them. More

Prompt Service and courteous staff Michelle was very responsive and attentive to our request. She ensured timely feedback on the status of our vehicle and that a shuttle was at our disp Michelle was very responsive and attentive to our request. She ensured timely feedback on the status of our vehicle and that a shuttle was at our disposal for quick moving around. Kudos! More

Excellent Customer Service My first visit to Budds' BMW Oakville Service Center was most positive. All members of the team were friendly, helpful & accommodating. Special thanks My first visit to Budds' BMW Oakville Service Center was most positive. All members of the team were friendly, helpful & accommodating. Special thanks to Joelene for her integrity & professionalism. Highly recommend. More