Budds' BMW Oakville

first service appointment for my 340 Brought my 340 in for its first oil, lube and filter. I was greeted by Alex Hoch, my service advisor. Alex was very courteous and professional. He Brought my 340 in for its first oil, lube and filter. I was greeted by Alex Hoch, my service advisor. Alex was very courteous and professional. He was very cognizant of the fact that I was waiting for my car and that I had to leave by a certain time. He gave me an estimated time for the service to be done. I was pleasantly surprised when he came to tell me that my car was washed and ready for pick up ten minutes earlier than expected. Very impressed with Alex! More

Great Sevice By Moe Kassab Moe was really helpful and made the buying experience really easy, will recommend to my friends. I will for sure consider buying my next car from BUD Moe was really helpful and made the buying experience really easy, will recommend to my friends. I will for sure consider buying my next car from BUDDS BMW. More

Always been provided amazing service. Very helpful staff, comfortable waiting areas. The service department is amazing. Apart from the great quality of the mechanics in service department, Very helpful staff, comfortable waiting areas. The service department is amazing. Apart from the great quality of the mechanics in service department, Jenny has provided great service to me for many years. The staff seem to always be willing to go beyond what’s required to help you out and they do it happily :) Highly recommended! More

They don't care whether you deal with them or not My vehicle is only 3 years old, just over 30000km on it, but needs new brakes because of corrosion. I was told that it was basically my fault for not My vehicle is only 3 years old, just over 30000km on it, but needs new brakes because of corrosion. I was told that it was basically my fault for not driving it enough. When I bring the car in for scheduled maintenance they don't check the brakes. They keep the car all day to do scheduled maintenance but do the bare minimum. I have had bad experience with them before with another vehicle. They had the car all day, then called me at 5:30pm to tell me that they are not finished. Did not provide a loaner, instead told me I had 30 min to get to Enterprise before they closed for the day to get a loaner and charged me $35/day. When you question management about this they don't have anything to say. BMW Canada has no control over individual dealers. So they basically can do what they want, which is ripping people off. A new brake job will cost me almost twice as much as what other reputable auto shops will charge. Budd's has let me down too many times now. I will not come here again. More

BMW S1000XR 20000 km service Excellent experience start to finish. A real person answered the phone and connected me to the service advisor, John Parker. John is professional, pol Excellent experience start to finish. A real person answered the phone and connected me to the service advisor, John Parker. John is professional, polite and knowledgeable. He outlined the maintenance process in detail, and his shop was actually able to perform all requested work a day ahead of schedule. He even called to advise me to pick up bike earlier as he was keeping an eye on incoming rainy weather. The bike was clean and all work was done to my satisfaction. John's new tire recommendation was excellent. Although Budd's is about 50 km from where I live, it was worth the trip, I would do it again. More

good customer service i take my series 330 to there for the service good customer service and the staff was friendly and helpful i will recommend,Especially Alex,thank so m i take my series 330 to there for the service good customer service and the staff was friendly and helpful i will recommend,Especially Alex,thank so much More

Poor Service 1/2 hour of arriving at the dealership for a 10:10am appt. I was met by Alex who said he had been on the phone. After walking me through the servic 1/2 hour of arriving at the dealership for a 10:10am appt. I was met by Alex who said he had been on the phone. After walking me through the service appointment I took the shuttle home. I phoned later in the day to check on the status of my vehicle and was told that Alex was at lunch and would get back to me . Having not received a return call I phoned again and spoke to Alex. I asked why it was taking over 4 hours for the service to be completed. He indicated that the stated completion time on the paperwork was 3:00pm.He explained that if I had waited at the dealership the service would have been completed in 2 hours but because I took a shuttle my service was placed lower on the priority list. I asked why I was not informed of this when he met with me that morning and he said that I was visibly upset and didn't give him the time to explain. More

Done in a day Was welcomed promptly and professionally upon arrival. Was provided a completion time mid-day Picked up my vehicle same day, washed and ready when I Was welcomed promptly and professionally upon arrival. Was provided a completion time mid-day Picked up my vehicle same day, washed and ready when I arrived. More

Not sure if service was done Dropped my car off for service and recall , no parts for recall have to bring it back in for that , but service advisor said the service was done , wh Dropped my car off for service and recall , no parts for recall have to bring it back in for that , but service advisor said the service was done , when I picked up my car, first I noticed it wasn't washed not a big deal but its expected , next day I got a low washer fluid light, topping up all fluids is on the bill so I'm not sure if any of the checks were done or even the service was even done . More

Considerate & Accommodating A rock cracked my windshield on a Friday morning and I called Jenny right away. She was able to accomodate my request to bring in my X5 in that aftern A rock cracked my windshield on a Friday morning and I called Jenny right away. She was able to accomodate my request to bring in my X5 in that afternoon and had it ready for Monday. I was traveling on Sunday morning so she arranged after hours pick up when I returned the following Saturday. More