First time I took my car in, (bought used and was going in for first service as new owner) I wasn’t pleased because my car came back with bad scratches on the bumper and back panel. I noticed after I drove off. I was pretty upset and drove back to the dealer and spoke to the service mgr. BUDDS, did make it right without much of a fight and they did an excellent repair job. This most recent service everything went well and no damage to my car. Been to lots of dealers and I think BUDDS oakville is the best (not the cheapest though) in customer service. Overall pretty happy with Budds after the first hiccup, hence the 5 star rating for this most recent service.