Bruce Hyundai

Finally exceptional service worthy of an A+ review ! We have owned two Elantra's since 2010 and although the service was adequate there always seemed to be a feeling that they were looking for ways to up We have owned two Elantra's since 2010 and although the service was adequate there always seemed to be a feeling that they were looking for ways to up sell something else. On several occasions my concerns about legitimate issues were dismissed with comments such as "they are all like that" or "that's the way it is". Just took the 2013 Elantra for the 30000 service and the experience was awesome starting with George and ending with Greg. An ongoing issue was once again discussed but this time it was totally resolved to our complete satisfaction with no arguing or foot dragging. Kudos to them for trying to turn the page and make improvements. Remember that bad history cannot be erased and all you can do is create a new and better history. Hopefully the sales experience will also improve as we are in agreement with previous posts about hidden and undisclosed fees and some not so professional tactics to make a sale. Turn that around and it will be a winning combination. More

Quick and efficient! Took Accent in for recall. Greg at the service desk handled my request promptly. In and out in less than 15 minutes. Car wash was appreciated. Took Accent in for recall. Greg at the service desk handled my request promptly. In and out in less than 15 minutes. Car wash was appreciated. More

Great Team Summit Hyundai is a great place to do Business. Lando knows his stuff. Just bought my second car from this location. In, out no hassle. Thanks guys! G Summit Hyundai is a great place to do Business. Lando knows his stuff. Just bought my second car from this location. In, out no hassle. Thanks guys! Great job. Rob Pyane More

Awesome experience once again!!! I purchased my first car at Summit Hyundai 4 years ago. They were awesome!! My sales person at the time was Rob B. he took the time to answer all m I purchased my first car at Summit Hyundai 4 years ago. They were awesome!! My sales person at the time was Rob B. he took the time to answer all my questions and was very patient with me as I questioned everything. He went through the vehicle and the paperwork explaining every detail. I have just traded that car in and upgraded to a new vehicle. My sales person this time was Tim. He was great. Showed me several vehicles and explained all the features in great detail and answered my hundreds of questions. Rob handled the financing and was great was again taking the time to answer my questions and being very patient and understanding. I will definitely return to Summit Hyundai for my next vehicle. I always bring my car to Summit for service. I have had no issues with service dept. They have always been quick and efficient and have taken the time to explain everything that was done. If they needed to do anything extra they always called first. I have had nothing but great experiences with Summit and will definitely recommend them to my friends and family. Thanks!!! More

buying a new car Everyone at Summit Hyundai went out of there way to make sure I was happy with the new car I purchased. They made the purchasing experience very fast Everyone at Summit Hyundai went out of there way to make sure I was happy with the new car I purchased. They made the purchasing experience very fast and pleasant. Every staff member that I spoke with made me feel like a valued customer. I would recommend this dealership to my friends and family. More

Service Department Pathetic We putchased or 2012 Santa Fe in Port Hawkesbury and never had any issues dealing with the service department. Moved to.the Annapolis Valley and have We putchased or 2012 Santa Fe in Port Hawkesbury and never had any issues dealing with the service department. Moved to.the Annapolis Valley and have taken our vehicle to Summit for.servicing. What a joke. George argued with me about something HE knew nothing about...I was made fun of when I went in on Friday Dec.18/15 and I was so angry I left. Pathetic service. If it were't such a long drive to Port Hawkesbury, I would continue to get my service done there!!! ^ More

A bad start and got worse Two days wasted trying to make a deal with Summit Hyundai, and was ready to give up. Enter Orlando Smith. Mr Smith went out of his way to make sure th Two days wasted trying to make a deal with Summit Hyundai, and was ready to give up. Enter Orlando Smith. Mr Smith went out of his way to make sure that my wife and got the vehicle that we wanted. After 8 days finally go to pick up the car only to find out I was lied to had they had not lived up to the agreement. Anybody that plans on dealing with Summit Hyundai do not proceed without seeing the purchase agreement and never except a verbal agreement as truth. Read carefully for hidden fees! More

Hidden fees Had the same experience here as others have mentioned, the tire warranty of $599.00 not mentioned as the contract was explained. The car itself is Had the same experience here as others have mentioned, the tire warranty of $599.00 not mentioned as the contract was explained. The car itself is very good mechanically, however shortly after the warranty on the paint expired a piece of the paint about the size of a loony peeled off and continues to get larger. Hyundai said it was probably caused by a rock chip, I say BS, the paint did not adhere to the primer, a manufacturing defect. They said too bad. I will not purchase another Hyundai or any other car from Summit Hyundai. More

Poor service The rep was very rude. Wouldn't allow me to test drive without my father there as he didn't believe I was a serious buyer at the age of 21!!!! Then on The rep was very rude. Wouldn't allow me to test drive without my father there as he didn't believe I was a serious buyer at the age of 21!!!! Then once left as was testing out other brands he sent me an email saying that my father was very u responsible for allowing me to try out any other brand besides hyundai due to lower safety rating. I ended up purchasing the hyundai I test drove but through the Yarmouth location and had wonderful service and they ended up meeting me half way in Digby to trade SUVs. I am now purchasing my second Hyuandi through Yarmouth More

Horrible I was interested in purchasing a new vehicle from this dealership, the service was horrible, they made many mistakes and the biggest mistake of all wa I was interested in purchasing a new vehicle from this dealership, the service was horrible, they made many mistakes and the biggest mistake of all was my credit check. I provided all information and they processed it, one it took several days until I heard back regarding the credit check. I didn't hear back from them until after my 12th time calling them, I was told that my credit check did not come back looking so good, which wasn't too surprising to me as I don't have the best of credit but I had been working on fixing and maintaining my credit so I was slightly surprised, therefore my interest rate was higher than I would've liked. I ultimately decided not to purchase a vehicle from this dealership and tried elsewhere. The dealership I tried was Hyundai in Dartmouth processed my credit check and got back to me the very next day, with a lower interest rate and a different story regarding my credit... come to find out Summit Hyundai had made a careless mistake on my credit check and just didn't correct it making my credit approval come back looking very bad. I would never recommend anyone to this dealership they are a bunch of bimbos who have no clue what they are doing, you would almost thing they don't even want to sell you one of their vehicles.... extremely horrible customer service and an extremely horrible experience, if I hadn't gone elsewhere I would've been under the impression that my credit was still showing up as that bad and would've not found my new vehicle. I would avoid this dealership like a the plague! More