Brock Ford Sales

Diagnostic on 2013 Ford Escape I brought my car into the dealership on October 31, 2016 to address a very serious issue I was experiencing with my vehicle. Starting at the beginning I brought my car into the dealership on October 31, 2016 to address a very serious issue I was experiencing with my vehicle. Starting at the beginning of October, when starting to drive from a parked position, the vehicle would go into some sort of safe mode and literally shut down. It is very unsafe and concerning as it could cause a serious accident. I didn't know what was going on because various lights would come on the dashboard, transmission, oil light, etc. I brought it in to my regular service garage and they couldn't diagnose the issue since the code wasn't coming up. After calling Ford, I was advised to bring it to an actual Ford service garage for repair, so I did. I brought my car in early Monday morning and explained the problem. The guy at the desk appeared as if he could care less. I'm not even sure he was listening to me. At around 3 pm, I called the garage to see what was going on. I talked to the mechanic, Doug who advised me 1). he has been calling Ford, and couldn't get through because there was a fire at the Detroit office (not sure how that is relevant to my case -- also, I was able to get through to Ford offices) 2) and he had his apprentice drive the car across the region to replicate the issue with no success, therefore, would have to keep the vehicle 1 more day. I need my vehicle for work, and the dealership could not provide me with a loaner since they didn't have any at the time. How convenient! The following day, no one from the garage called me. So late afternoon I called, and Doug advised there is nothing they can do for me since they can't replicate the issue. After doing my research on this issue with the same make/model, it's readily apparent this is a prevalent issue, which Ford even acknowledges, however, does not meet their criteria for a recall. I was even able to find relevant codes related to the issue on the internet. Brock Ford did absolutely nothing, made me feel like a nuisance, and then I picked my vehicle up with an empty tank of gas!! More

Deceiftful We were told one thing at the desk then afterwards they recanted everything. They pretend like they are helping but are just screwing you out of any m We were told one thing at the desk then afterwards they recanted everything. They pretend like they are helping but are just screwing you out of any money they can! Stay away from these guys if you value your money! More

Great Experience! Everyone is always friendly and helpful. I just bought my 3rd car from Brock Ford. Artie Schuchard made sure that I got everything I wanted! Great Tea Everyone is always friendly and helpful. I just bought my 3rd car from Brock Ford. Artie Schuchard made sure that I got everything I wanted! Great Team! I love my new Focus! More

Artie's excellent customer service My wife and I bought a 2015 Ford Fiesta from Artie recently and could not have been happier with our experience! We gave him our budget and what we we My wife and I bought a 2015 Ford Fiesta from Artie recently and could not have been happier with our experience! We gave him our budget and what we were in the market for, and his recommendation of the Fiesta over the Focus for city driving could not have been better. His customer service skills are top-notch and we drove away incredibly satisfied customers. Thanks, Artie! More

New 2015 Ford F150 Monster Truck I recently purchased a 2015 Ford F150, Diane was wonderful! She talked with us about the truck thoroughly and showed us everything we needed to see. I recently purchased a 2015 Ford F150, Diane was wonderful! She talked with us about the truck thoroughly and showed us everything we needed to see. She was very courteous and straight forward. I will definitely be recommending friends and family to go see Diane for a new vehicle! More

Customer service My wife and I have bought several vehicles from here. Steve Doucette has always gone above and beyond for us. We have always received the best custo My wife and I have bought several vehicles from here. Steve Doucette has always gone above and beyond for us. We have always received the best customer service when dealing with this company. More

amazing service Had a dream come true purchasing my new mustang in Nov/15. Todd was amazing at finding exactly what i wanted n more. Highly recommend. Had a dream come true purchasing my new mustang in Nov/15. Todd was amazing at finding exactly what i wanted n more. Highly recommend. More

Artie is the best! If you're looking for a car Artie is the best!! I commute over an hour for my job and Artie was able to find me an affordable, fuel efficient, and saf If you're looking for a car Artie is the best!! I commute over an hour for my job and Artie was able to find me an affordable, fuel efficient, and safe vehicle. I had many questions and Artie was so helpful and patient!! Artie goes above and beyond to help his clients! I would highly recommend Artie!! More

second time buyer I have now purchased two vehicles through Brock Ford, with Artie being the salesman both times. Great customer service, friendly and easy to deal wi I have now purchased two vehicles through Brock Ford, with Artie being the salesman both times. Great customer service, friendly and easy to deal with. Would recommend to anybody. More

Have been buying Ford from this dealership for 30+ years I am so very sorry that someone had a problem with the sales people, but I can tell you service is excellent! Couldnt ask for better. Friendly, effi I am so very sorry that someone had a problem with the sales people, but I can tell you service is excellent! Couldnt ask for better. Friendly, efficient, polite and they get the job done in record time. I definitely give this dealership five stars, because that is what I have received from them. Five star service!! Thank you Service Department More