Brock Ford Sales

My first experience with this dealership was in the summer(2012) with Mike Majewski and it went well. I am in a lease that is coming to an end in April so I decided to call Mike back since I wanted to summer(2012) with Mike Majewski and it went well. I am in a lease that is coming to an end in April so I decided to call Mike back since I wanted to go with the car he showed me, the Explorer. When I called back they explained that Mike would be out for a few days and offered to put me through to another salesman. I agreed and WOW!! He was rude, short with me and ignorant I WISH I GOT HIS NAME but I didn't. I decided to call back days later hoping to get Mike after all it was not him but his co worker who I had a problem with. Once again I was told Mike was still out and once again offered another salesperson I explained briefly why that was not going to work for me at which point the receptionist offered a sales manager Steve Daucette. Who is the epitome of a used car salesman. Deceitful Deceitful Deceitful!! I have such a bad taste in my mouth that as much as I like the car I have decided to stay with Toyota! If this is what I experienced BUYING the car I can only imagine what their service dept is like. I am 46 years old and have been leasing my cars since I was in my twenties. I've dealt with Honda, Buick, Toyota, Mazda Pontiac and Dodge and have NEVER experienced anything like this. Good Luck to you Ford if these are the people you have representing you! More

I had an obscure but definite problem with my Lincoln. At first they could not find the problem but instead of dismissing the problem as " nothing found" they insisted in continuing to explore my descript At first they could not find the problem but instead of dismissing the problem as " nothing found" they insisted in continuing to explore my description of the problem. After road testing with me, Rob agreed that he could hear what I was describing. The vehicle was taken back into the shop and one hour later, all washed and shined, was returned to me fully repaired. I would recommend their service department to anyone with a Ford or Lincoln. More

I was completely mislead by two different sales associates into thinking I qualified for an incentive that they knew I did not qualify for. They neglected to tell me I didnt qualify until convenien associates into thinking I qualified for an incentive that they knew I did not qualify for. They neglected to tell me I didnt qualify until conveniently 24 hours after I picked up the vehicle. I explained that as a result I did not want the vehicle and I was told to bad the deal was already done. I expressed my concern to the manager and he arrogantly told me that I was out of luck and that I should have known the details of a program that Ford was offering. The associates knew I did not qualify prior to the deal being completed they even asked to see information to verify that I qualified prior to completion of the deal, I provided them with all the info and they clearly looked at it and even photocopied it but did not tell me that I would not qualify. Then they asked for a 3000$ down payment and told me I would get it back in a couple weeks when they clearly knew I wouldnt. My experience at Brock Ford was the worst purchasing experience I ever had. I would not recommend this place to anyone. More