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Brimell Toyota

Scarborough, ON

4.5
144 Reviews

5060 Sheppard Ave E

Scarborough, ON

M1S 4N3

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Showing 144 reviews

January 10, 2019

Engine light on dash board. The vehicle maintenance consultant was able to detect the cause of the above problem promptly, .. He ordered the part required and the problem was fi More

by Louis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathews John
Jul 10, 2019 -

Brimell Toyota responded

Thank you for the stellar review, Louis!

January 07, 2019

Knowledgeable and friendly staff I would definitely recommend this dealership to others. We asked lots of questions and were given lots of options. Never felt pressured at all. Mic More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle,Errol, Dean, finance(forgot his name),and Nicola
Jul 10, 2019 -

Brimell Toyota responded

Thank you for taking the time to share your experience with us! We hope you visit us again!

January 03, 2019

Great Service Experience Great people with excellent service, that's the reason I trust them for all service requirement for my Sienna. People at service department always hel More

by Mahek4152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vijay & Rajan Dannie
Jul 10, 2019 -

Brimell Toyota responded

Thank you for the positive feedback! Please stop by anytime!

December 24, 2018

Service Great My twice-yearly visit for maintenance and tire change on my 2010 Matrix. Alice is always efficient and the shuttle service is much appreciated, parti More

by Janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alice
Jul 10, 2019 -

Brimell Toyota responded

Thank you for the kind testimonial, Janet!

December 24, 2018

Satisfied with Service Excellent service attention provided by Rajen whenever the car is in for service with him. This is the experience always and only reason we are with B More

by pca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rajen Dannie
Jul 10, 2019 -

Brimell Toyota responded

Thank you for taking the time to review our dealership! We look forward to seeing you again!

November 05, 2018

changing winter tires I recently went to Brimell Toyota to change the winter tires on my Prius. They did not check the tire pressure after they changed the tires. My tire More

by Purplecat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vijay
Jul 10, 2019 -

Brimell Toyota responded

Thank you for your feedback. We're sorry to hear that you weren't fully satisfied with your experience at our dealership. We are now under new management and a part of Drive Autogroup. We hope you'll give us an opportunity to improve on your previous experience in the future. Thank you!

October 19, 2018

Liar Liar Pants on Fire This is my closest dealership to the office and for 2 years I regularly struggled to get basic customer service. Always waiting. Always late. Misse More

by ToyYoda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vijay, Service Manager, Customer Service Manager
Jul 10, 2019 -

Brimell Toyota responded

Thank you for reaching out to us. We see that this review was written some time ago, but we'd like to apologize if you were disappointed by your visit to our dealership. We are now under the new management of Drive Autogroup and we sincerely hope that you’ll be willing to give us another try in the future. Have a great day!

September 13, 2018

Very poor costomer servise I was buy a used camry car It wasn’t inspect properly after a week of percest air leaking from tyre Then i check there is crack on rim Befor i perc More

by Bahee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Araas
Jul 10, 2019 -

Brimell Toyota responded

Thank you for taking the time to review our dealership. We're sorry to hear that you had a less than stellar experience at our dealership. We are now under the management of Drive Autogroup and we'd greatly appreciate the opportunity to create a better experience for you than your previous one. Please stop by anytime!

June 02, 2018

Excellent Service from the Service Advisor. The Service Advisor arranged everything for me, and she suggested the important service as well. However, she has the advanced knowledge for my car. I More

by newfrosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alice
Jul 10, 2019 -

Brimell Toyota responded

Thank you for the wonderful review!

May 16, 2018

Untrustworthy and dishonest Bought a used car from them. Took it back for a defect. Failed to take responsibility. Basically calling me a liar. Claimed that a pot hole caused the More

by Gus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No longer there
Jul 10, 2019 -

Brimell Toyota responded

Thank you for taking the time to review our dealership, Gus. We’re very sorry that you didn't have a great experience at our dealership in the past. We are now under new management of Drive Autogroup. Drive Autogroup represents multiple dealerships & 7 brands in the GTA & Durham Region. We sincerely hope that you’ll be willing to give us another try in the future. Have a great day!

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