Brian Jessel BMW

I had a fantastic sales experience at Brian Jessel ... Valentino was very professional, honest and treated me and my family with the up most respect. Valentino was very professional, honest and treated me and my family with the up most respect. More

This is my third BMW from Brian Jessel and they have made every transaction easy and enjoyable. The in house insurance provider was also a pleasure to work with. every transaction easy and enjoyable. The in house insurance provider was also a pleasure to work with. More

Excellent service and support. Thank you BMW Jessel. I have already recommended a few friends to your dealership. Valentino was superb. He was friendly and helpful. have already recommended a few friends to your dealership. Valentino was superb. He was friendly and helpful. More

The service advisor Daniel HUI and service team are very professional ! Their serive quality is good. Hopefully they can clean the car (both internal and external) after the services. professional ! Their serive quality is good. Hopefully they can clean the car (both internal and external) after the services. More

I'm a regular BMW and Mercedes customer.All my live I I'm a regular BMW and Mercedes customer. All my live I been dealing with parkshore BMW but since I only live very close to bj BMW , I usually take my I'm a regular BMW and Mercedes customer. All my live I been dealing with parkshore BMW but since I only live very close to bj BMW , I usually take my car to them for service. That day I got talk into getting a new BMW since my lease is almost up. And my regular sales person no longer working at parkshore BMW. Long store short, that's a big big big mistake. Not all BMW store are the same. Parkshore BMW are very honest with every customer. Bj BMW is a shark and don't keep their promises with customer. I am a very easy person to deal with and I even get mad with their service department and sales team. Just one example ( I blown my tires and I bought extra insurance for the tire and rim coverage. Their service team can tell me that the tire and rims are cover but the instructions and check up I have to pay for it. I got so mad that I told them don't touch the car and get it tow back to park shore BMW. And guest what... No charges and they even offer me a free rental car.) More

Very bad experience with the reception .I was there on Very bad experience with the reception . I was there on Saturday morning to pick up my car which was dropped off over there on Friday night, unfortun Very bad experience with the reception . I was there on Saturday morning to pick up my car which was dropped off over there on Friday night, unfortunately the receptionist didn’t listen to me carefully and I had to wait for one of the financial managers to get help for one hour. When the guy asked the receptionist about the key ,she didn’t bother herself even to look at her desk. Then the manager could find my key In 2 seconds looking at her desk himself!!! Hope she was responsible enough not to waste my time . Few of guys in this branch know what they are doing, and they are responsible and knowledgeable and helpful, but generally they try to sell their services then they transfer you to the main office if there is any problem. I think there is something wrong with the system of sale . Thanks Colin and Reza who are always thoughtful and helpful. More

Dishonest Very dishonest business practices - they will coerce you into buying the car but once they have your money they don't care about you anymore. I highly Very dishonest business practices - they will coerce you into buying the car but once they have your money they don't care about you anymore. I highly recommend staying FAR away from Brian Jessel - and if for some reason you choose to do business with them... read the contract and fine print VERY carefully and do not expect honesty or fairness. More

Worst Class Dealership - zero star if allowed I am not trying to turn this into a public manner, but I was EXTREMELY disappointed with this “Ultimate” BMW dealership. I have been their loyal custo I am not trying to turn this into a public manner, but I was EXTREMELY disappointed with this “Ultimate” BMW dealership. I have been their loyal customer for almost 4 years. I go back to do service and maintenance every year and being satisfied until the most recent visit. (I mean their customer service is world class and they have a nice lounge for you to get your job done while away from the office) I check the report every time after they did a “World Class” inspection and see any caution I need to be aware of. I compared to my last report they provided to me, and see the brake lining thickness has been increased while I haven’t got my brake pad changed since day one I got my car. I purposely raise up this issue before the service to the Service Advisor – Hossein. He told me he will take care of that. After waiting for three hours and he told me my brake pad is normal and nothing to be worried. I am happy, of course! Here the problem comes, by comparing to the last year report, the brake lining increase 2mm. I went back to the dealership another day, their Assistant Service Manager, Alex offered me help. After telling him my concern, his replied is” it is not accurate as it is only an estimation by human eye, and it is acceptable when this is a courtesy service.” If you just consider that as a courtesy service, why border provide a “World Class” inspection to the customer? Why border even print out a report to your customer? They obviously don’t care the after-sales service. It is also UNBELIEVABLE that I would receive this kind of answer without even showing a little concern from a manager of them. They could be the best on selling cars, as they only concern how to get the car key into your pocket. But for sure not the best dealership and not providing “First Class” service which mentioned on their website! More

Ripoff service department Beware of the service department. They will rip you off charging you for items covered by warranty. On top of the extremely poor customer service. Beware of the service department. They will rip you off charging you for items covered by warranty. On top of the extremely poor customer service. Stay clear of this dealership!!! More