Brian Jessel BMW

I bought a 2019 330i with 52k km, fully inspected and cleared by Brian Jessel. There was a previous issue with the CEL and fuel tank breather, which was serviced before I bought the car. Less than a mont cleared by Brian Jessel. There was a previous issue with the CEL and fuel tank breather, which was serviced before I bought the car. Less than a month into my purchase, the CEL came back and I took the car here for a diagnostic. I also wanted to get 2 other very minor issues checked (both of which I have resolved myself), and they wanted to charge me the standard diag fee (around $300) for each issue. At this point I was already skeptical of this place. Obviously I declined and only wanted to get the CEL done and paid the money. I told the dealership about the previous service history with the fuel tank breather, suggesting that it was the same issue. My service advisor Jonathan, the same one that was in charge of the service before I got the car, insisted that it was not. I trusted him and went ahead with diagnosis, and they suggested me to replace the evap line, quoting a $650 price tag. Unconvinced by this price tag, I took my car to a high-end BMW specializing shop and had the job done for less than $350. The CEL is unresolved. I took my car into that same shop for another diagnostic, which btw, is around $100 cheaper than Brian Jessel. They found an issue with the same fuel tank breather, swapped it out on the same day, and the CEL was resolved. I quickly called Brian Jessel for a refund of the diagnostic fee, which I think is perfectly reasonable given the circumstances of the situation. My service advisor Jonathan initially declined my request, and began to question why I did not continue my services with them, which is highly obvious from their incompetence and uncompetitive rates. He told me his manager would discuss further with me. I have not gotten a call from his manager, and got ghosted by Jonathan when I asked his manager to call me again. Brian Jessel has costed me around $1100 altogether. They charged me for an ineffective diagnosis and led me to pay for an evap line service that I may not have needed. I could've had this dealt with for around $500 had I just taken my car to the indie shop in the first place. This is a case of either dishonesty or incompetence from Brian Jessel, not to mention their unfriendly service and highly uncompetitive rates. You can find an indie shop that will treat you much better for half the price. More

First class service with Cary Lay when renewing my lease for a BMW X3! Cary knew exactly what I wanted so the experience was seamless, from the initial car exception, to financing with Burgess to updating m for a BMW X3! Cary knew exactly what I wanted so the experience was seamless, from the initial car exception, to financing with Burgess to updating my insurance. Thanks for making what can be an intimidating experience an effortless one Cary! More

I’m very happy with my third BMW from Brian Jessel. Many thanks to Cary for his excellent assistance in helping me choose the model that fits me best. Many thanks to Cary for his excellent assistance in helping me choose the model that fits me best. More

All staff were extremely knowledgeable, helpful and friendly. I was pleasantly surprised at how easy our lease purchase was. friendly. I was pleasantly surprised at how easy our lease purchase was. More

Cary was extremely knowledgeable and helpful about all aspects, both technical and financial, of our leasing a new 330i. All our questions were answered immediately via phone or email discussions. aspects, both technical and financial, of our leasing a new 330i. All our questions were answered immediately via phone or email discussions. More

Ali Fasaei. ...5 stars!!!!!. I found the 2014 Mercedes Benz 2014 SLK350 61k with Brian Jessel BMW consistent Carfax confirmed maintenance. Ali met me, gave me the ...5 stars!!!!!. I found the 2014 Mercedes Benz 2014 SLK350 61k with Brian Jessel BMW consistent Carfax confirmed maintenance. Ali met me, gave me the keys and said drive it like you own it. I returned and said let's make this happen. True Professional. My recommendation for your next vehicle. More

Cary was great to work with and made buying a new car an easy process easy process More

We were very disappointed in Bryan Jessel BMW. We bought a 2020 X3M from them and asked for a couple of minor things to be fixed. One of these was the rear valance pan which was damaged, and which We bought a 2020 X3M from them and asked for a couple of minor things to be fixed. One of these was the rear valance pan which was damaged, and which they said they would fix for us. But they delayed and delayed, telling us that they were waiting for parts. We kept contacting them over the next sixth months to get an update. Finally, the salesman Ryan told us that they were "looking at it" and would get back to us. That never happened, so it seems clear that they never intended to effect the repair and were very dishonest in their dealings with us. So we will NEVER buy another car from this dealership. More

Ok i made an appointment for my wife’s car, the first conversation on the phone the person immediately said its due for a brake and coolant flush. I immediately said no the vehicle is coming for an oil c conversation on the phone the person immediately said its due for a brake and coolant flush. I immediately said no the vehicle is coming for an oil change with a brake check and fluids check. Of course they did not follow instructions and A guy named ASH quickly duped my wife into other services. Of course afterwards they are telling me all the thing they did free like required recall repairs by the manufacturer. An oil change at 385$ is already stupid. But to rip[ us off afterwards is just dumb. I will certainly never buy another bmw as a result. Or ever recommend the car. No estimate was ever printed and returned to the customer More

I had a great experience working with Cary Lau at Brian Jessel BMW. He provided fantastic customer service - responsive, knowledgeable and incredibly helpful throughout the process. Cary handled everything Jessel BMW. He provided fantastic customer service - responsive, knowledgeable and incredibly helpful throughout the process. Cary handled everything efficiently and made sure things moved quickly and smoothly. I truly appreciated his professionalism and support, and I wouldn't hesitate to recommend him to anyone looking for a hassle-free experience. More