I'm a difficult customer usually who is far more likely to write a scathing review than a complimentary one. Much to the chagrin of my spouse who has always been in customer service, I treat just about any salesperson with suspicion. My guard is always up, especially when dealing with realtors, insurance brokers and car salespeople. I frown on the requirement of every salesperson, even cashiers at the grocery store, to up-sell shamelessly any useless object the company was silly-enough to add to inventory (fries with a burger I understand, but I came for a car battery and you're asking if I'd like lip balm with that?). In my defence, when a salesperson listens carefully to my requirements but refrains from shoving something totally different down my throat, I leave satisfied and am prepared to wait until they can satisfy my need.
I'm pleased to say that a defence strategy was not necessary when I dropped-in at Brasso Nissan in Calgary SE in response to their online advertisement of a vehicle for which my wife and I had spent months searching (and researching). Tim Latreille who was first out the gates when the service desk announced my arrival, greeted me with a warm handshake and offered me a beverage before even inquiring after the purpose of my visit, and, very importantly to me, without judging my attire. If he was sceptical of my intentions, he didn't show it. I was unkempt with disheveled hair, and wearing a sweater that was torn at the elbow, and sweatpants that were spotted with caulking from my last DIY bathroom project. My 10-year-old sneakers are scuffed badly. Tim brought out the vehicle promptly, didn't talk over me and answered my questions knowledgeably. There were one-or-two obscure queries for which he had to get answers elsewhere, like features that were included in models in the latter half of the year but absent in this one. I didn't mind. My initial inspection had confirmed that the vehicle was indeed what I was looking for. By this point, I had become more interested in how he would react when this scruffy prospect would pay cash for the purchase rather than seek financing. Higher-echelon drug dealers can pay cash, but they dress better than I, especially after a 24-hr day that incorporated a 12-hr nightshift operating heavy equipment on a mine. Neither my appearance nor the ramshackle rust-bucket of a trade-in that I offered invited even the semblance of judgement from anyone with whom I dealt at Brasso Nissan.
When the financial services manager, Sherry Snyder gripped my hand in both of hers remarking how warm it was, I refrained from giving away facial clues of my scepticism that this was another sales technique. She was meeting me, after-all, when the sale was closed already, and during whose negotiation I had sent Tim scurrying back-and-forth to his manager with my exacting demands for my trade-in, and requests for discounts. It then fell to her to attempt the obligatory up-sell, a thankless task indeed. Sherry conducted herself with great aplomb despite my folded-arm resilience to everything. I bought one inexpensive, gimmicky theft insurance that smacked of loyalty entrapment that would pay-out provided I bought the replacement from Brasso Nissan. My introspection despite my exhaustion was that I would be happy to do future business with this dealership anyway. The paperwork finished, Tim drove me to the bank to get a draft. When we returned, the magnetic black Murano that I had purchased was in the docking area glittering like a diamond following detailing, and awaiting a detailed demonstration of its impressive list of features.
They couldn't have picked a more pleasant, thorough and professional demonstrator than Tyler Longhorn to walk me through its baffling array of new-fangled gizmos and wireless, remote-enabled capabilities. I felt sorry for him when, with smug satisfaction, he tried to demonstrate how the foot-under-the-back-bumper trick would open the tailgate. As it happens, this vehicle is not so equipped
My experience was positive and I have no hesitation recommending this dealership.