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Bramgate Volkswagen
Brampton, ON
2,208 Reviews
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2,208 Reviews of Bramgate Volkswagen
June 30, 2013
UPDATE TO REVIEW August 4, 2013: Unfortunately the last 5 weeks have been very different than the first week after taking delivery of this car. We have been back to the dealership not once, but twice in o 5 weeks have been very different than the first week after taking delivery of this car. We have been back to the dealership not once, but twice in order to re-sign the contracts due to Joanne Yulo making mistakes in each version of the contract we were presented with. The first time was two weeks after taking delivery. The dealer notified us that they had forgotten to disclose on the contract that we were eligible for a cash rebate had we not opted for the reduced finance rate. During the exchange, I found Hugh Payne's communication style to be rather brusque and direct, given they had made the error, not us. But we signed the second set of contracts and thought we were done. We became concerned when our first payment wasn't deducted from our account and contacted VW credit. Much to our surprise, VW credit had no record of our transaction and advised us to contact the dealer, which we did. Joanne let us know that she had made yet another mistake with the second contract, this time getting a date wrong, and this information had apparently come into the dealership the previous week while she was on vacation, yet we hadn't been contacted even though she had returned. It strikes me as very odd that we were the ones who needed to inform Bramgate VW that they hadn't been paid by VW Credit in return for a vehicle they had delivered 5 weeks prior. I was more than a little upset, and given the manner in which we had been treated in the previous instance of Bramgate's failure to produce a contract that was acceptable to VW Credit, I insisted on compensation for the inconvenience of having to sign a third set of contracts. I also made it clear to Joanne (who apologized profusely for a mistake that had her on the hook for about $24,000) that I wanted an apology from Hugh, but that never came. Hugh remained silent through the entire situation, leaving Joanne to deal with it. Joanne promised me that she would me us at the time and place of our choosing to get the new contracts signed, but that didn't happen either - when we had reached a satisfactory resolution Joanne let us know that it wouldn't be convenient for her to meet with us on a Saturday morning at Audi of Mississauga (where we had conducted the entire transaction) as she was on shift at Bramgate VW. It was more important to her to make new sales than deal with her litany of errors in person. Instead, she had Alex Fretes meet with us. Alex didn't do a single thing wrong in the entire contract situation and he had the privilege of cleaning up her messes not once but twice. Fortunately I was able to convey all of this information to the dealership owner, who had only been advised of the issue the night before my conversation with him. He was, of course, quite apologetic and seemed legitimately concerned, but at that point it was "too little, too late". At the end of the day, Alex was still every bit as good as I said he was in my original review. He was an absolute gentleman and a pleasure to deal with. It is a shame that he was so fully and completely failed by the people who stood behind him. ORIGINAL REVIEW: Alex was friendly, straightforward and direct. There were no games. The price offering was quite fair. It might have been the easiest vehicle I have purchased. The only disappointment was that the vehicle was delivered without the optional hurricane mats that we purchased and without the instruction manual for the audio system. I brought this to Alex's attention immediately and he promised to have the situation rectified within a week. The week expired yesterday and I have yet to hear from Alex. More
by jlomon
Employees Worked With
Alex Fretes, Hugh Payne, Joanne Yulo, Alex Fretes
Helpful June 28, 2013
From the moment my wife and I set foot in the dealership, we were treated as nothing short of friends. Marco made us feel extremely confident in the Jetta we settled on, as well as going forward with Bramga we were treated as nothing short of friends. Marco made us feel extremely confident in the Jetta we settled on, as well as going forward with Bramgate as our dealership and service center. Marco made sure everything was as discussed on the car, and Joanne made financing a quick and pleasurable experience. We would definitely recommend Marco, Joanne and Bramgate VW to our friends, and I know that if we ever need anything, that they will be there to help us. Thanks again! More
by PhilInBrampton
Employees Worked With
Marco Orellana, Joanne Yulo
June 27, 2013
This by far is my most positive new (or used) car purchase experience. Everyone i dealt with were professional, patient, and knowledgeable. I began the process by submitting a request for Trade E purchase experience. Everyone i dealt with were professional, patient, and knowledgeable. I began the process by submitting a request for Trade Evaluation (great idea on your website), in which Jeremy reached out to me and arranged contact with me and the sales manager. I was handed to Andrew after meeting with the sales manager and we went from there. Andrew was extremely patient and understanding as i was quite undecided and the process went a few weeks before finalizing on what i wanted to acquire. Andrew being new to the dealership showed a high level of VW knowlege which was good and helped with my process of deciding. I got involved with Joanne at the financing stage, and she was very responsive and knowledgable. She found me a better rate on the interest without me even asking. She went through all the detail of the extended warranty and made the experience a pleasurable one. Quite often i have found when you get into the final part of the process you are pressured to purchase all kinds of unnecessary things. This was not the case with Joanne, she was informative about what was available and it enabled me to make the choices that fit my needs. More
by snappermike
Employees Worked With
Jeremy Boles, Joanne Yulo, Andrew Seery
June 25, 2013
Andrew was very helpful and provided great service. He was able to answer all our questions and was very knowledgeable about the vehicle. He also helped us get an amazing deal on the vehicle and we never was able to answer all our questions and was very knowledgeable about the vehicle. He also helped us get an amazing deal on the vehicle and we never felt pressured into buying at all. Joanne was also very helpful in finalizing the deal. I would highly recommend Bramgate to anyone looking for a new VW. More
by beetlejuice78
Employees Worked With
Joanne Yulo, Andrew Seery
June 25, 2013
Andrew is a friendly sales person who knows his product very well. He answered all our questions and the information he provided us regarding the Jetta convinced us all the more that we are making a good very well. He answered all our questions and the information he provided us regarding the Jetta convinced us all the more that we are making a good choice. Overall, our experience with Andrew and the Bramgate dealership was very pleasant. Will definitely recommend this dealership to our friends! More
by mariton
Employees Worked With
Andrew Seery
June 25, 2013
Jiri was knowledgeable and his manner when discussing the dreaded price conundrum made the process easy. They better keep this guy. Great relationship provider Thanks dreaded price conundrum made the process easy. They better keep this guy. Great relationship provider Thanks More
by Corner360
Employees Worked With
Jiri Kazda
June 23, 2013
love the business manager . she is great and jiri was really helpful. i would recommend this dealership to friends and family ,,, and to add jiri is helpful guy as john is good luck to this team really helpful. i would recommend this dealership to friends and family ,,, and to add jiri is helpful guy as john is good luck to this team More
by samar80
Employees Worked With
Jiri Kazda
June 22, 2013
Just bought a new car from Bramgate VW. I would highly Just bought a new car from Bramgate VW. I would highly recommend this dealer, friendly, honest, and no sneaky sales tactics. Alex was even reply Just bought a new car from Bramgate VW. I would highly recommend this dealer, friendly, honest, and no sneaky sales tactics. Alex was even replying to my e-mails regarding the car after business hours (10-11pm) Thanks for great service and price on the car Alex & Joanne. More
by zeromaru81
Employees Worked With
Alex Afretes, Joanne Yulo
June 22, 2013
We were extremely satisfied with the service we received from Bramgate Volkswagen. Sudir was so patient and bent over backwards to accomodate us, going above and beyond what was expected. We are very happy from Bramgate Volkswagen. Sudir was so patient and bent over backwards to accomodate us, going above and beyond what was expected. We are very happy with our purchase and we will definitely refer our friends and family to Bramgate. Thank you. More
by wendyn
Employees Worked With
Hugh Payne, Sudir Luthra, Joanne Yulo
June 21, 2013
We had a very good experience with Bramgate Volkswagen with Marco helping us with our purchase. I was undecided on which car to choose, and Marco had good patience and professionalism with me. The staff w with Marco helping us with our purchase. I was undecided on which car to choose, and Marco had good patience and professionalism with me. The staff were all very friendly and attentive. Good overall experience. More
by envy777
Employees Worked With
Marco Orellana, Joanne Yulo
