Bramgate Volkswagen

Joanne has THE WORST customer service I've ever experienced! CAUTION! Stay away from Joanne! She is completely unprofessional, and does not know how to handle inquires. I am very close to making a formal complai CAUTION! Stay away from Joanne! She is completely unprofessional, and does not know how to handle inquires. I am very close to making a formal complaint with VW Canada of her service, however oh wait, she doesn't believe that VW Canada is the same as VW Credit...lmao. This is a summary of our experience with her: We were clearly lied to when my husband went to go pick up his brand new Jetta about an insurance related manner. She essentially wanted us to lie to our insurance company regarding the date of car pickup, resulting in us not having car insurance for 1 day, a completely risky piece of advice. Then, when we went to the dealership to discuss the matter, she met us (after keeping us waiting for 10 mins, but clearly she was not with anyone b/c we could see her in her office) in the front. There were at least 2 other couples waiting in the lobby, within our range of hearing -she really should have taken us in her office to be more professional -it seemed like she wanted to get rid of us quick. We mentioned that we do not like being lied to because we are honest people, we brought up that w/the whole VW emissions scandal, we don't think VW wants another situation of lying on their record books. At this point, without hearing us out any further, she thew up her hands and said loudly, "WOW"...walked away w/her back towards us "WOW, WOW" she said again and went to go get the GM. Honestly, that was the worst, most unprofessional thing I've ever seen in customer service. She did not address our concern, or show any sympathy/empathy. There were other people around who witnessed this as well. Apparently, she also cried. I would think, that sales people would be trained to have lengthy discussions regarding the VW emissions scandal. Its common knowledge, and not a reason to run away throwing up her arms. I was thoroughly embarrassed. Then the GM Hugh came out, and fully backed up her reaction. I would have liked him to offer some sort of empathy to us too -isnt the customer always right? But he seriously backed her up, and I felt very taken a back by this. He did explain the scandal very clearly however, and gave great explanations to our inquiries. Honestly, I would never deal with Joanne again. Also, I tried calling VW Canada's customer service about this entire insurance ordeal, and guess what? When I called I asked to speak to a supervisor b/c nothing could be done, they said to go back to the dealership -hence why we did, and got this awful service. But the dealership said it was a VW Canada sales promo that our insurance had to begin on a diff day. When we mentioned this to Joanne (before the WOW moment) she said that it's actually a VW Credit campaign and VW Credit is not the same as VW Canada...WHAT A RUN AROUND. Then VW Canada DID NOT let me speak to a supervisor and I had to wait 1 whole day for a call back from one, and she couldnt even resolve my issue. Honestly, we already purchased the car and they already made their sale. However, I am going to be very reluctant to go back to this dealership, save for the service of awesome Jiri. More

Great experience I have rated my dealership 5 stars because it was a very great environment! All the people were friendly, kind and helpful! overall had an amzing exp I have rated my dealership 5 stars because it was a very great environment! All the people were friendly, kind and helpful! overall had an amzing experience! More

Oscar was amazing They got me a great trade in value for my car, and helped me get my dream car for a great price. I definitely recommend these guys They got me a great trade in value for my car, and helped me get my dream car for a great price. I definitely recommend these guys More

Professionalism and Customer Service at its best This was my second VW Tiguan purchase and it was a great experience. I arrived at the scheduled time and Moe was immediately available to show me the This was my second VW Tiguan purchase and it was a great experience. I arrived at the scheduled time and Moe was immediately available to show me the vehicle and the details. 30 minutes later I was driving my new Tiguan in the highway. Very happy experience and I hope you guys continue to provide this pristine service. Thanks again Moe, Hugh and Gustavo for making the experience very pleasant. More

Professional, Honest, and Fair Mohamad is a knowledgeable sales professional seeking to earn the business of his customers. His humble and regulated approach makes it easy for cust Mohamad is a knowledgeable sales professional seeking to earn the business of his customers. His humble and regulated approach makes it easy for customers to make inquires and honestly discuss pricing options Our experience was positive and fair thanks Moe ! More

Excellent VW Purchase Experience This was my first VW purchase and it was a great experience. I would definitely recommend Chris Vander Wel and Bramgate VW to anyone considering purc This was my first VW purchase and it was a great experience. I would definitely recommend Chris Vander Wel and Bramgate VW to anyone considering purchasing a VW. I am very happy with my 2016 Golf R and Chris followed up several times after purchase to make sure I was satisfied and that all my questions were answered concerning the vehicle. Thanks Chris! More

Terrific experience Thanks to sales person Will for getting me into a Audi Quattro 5. Never in my life did I think I would be the happy owner of a luxury car, but I am. Thanks to sales person Will for getting me into a Audi Quattro 5. Never in my life did I think I would be the happy owner of a luxury car, but I am. Lots of wonderful features on this car to make my travels very comfortable and enjoyable and not hard on the pocket book. The purchase was a very short turn around and everyone rose to the occasion to make it happen. Looking forward to happy trails. Thanks everyone at Bramgate, especially Will. More

Amazing service From negotiating to showing off the features of the car, my sales agent Chris was extremely helpful at every step of the way. I would definitely retur From negotiating to showing off the features of the car, my sales agent Chris was extremely helpful at every step of the way. I would definitely return to the dealership for future purchases and recommend to anyone looking for a car to go to Bramgate VW. Nothing but extreme satisfaction. More

Chris v Der Wel review From start to finish, our experience with Chris at VW was courteous and professional. Joanne's explanation of the process and financing was clear and From start to finish, our experience with Chris at VW was courteous and professional. Joanne's explanation of the process and financing was clear and concise More

Great service Always a good experience. Staff is helpful and courteous. Dealt with Mario on previous transactions as well and I am very satisfied wIth the service. Always a good experience. Staff is helpful and courteous. Dealt with Mario on previous transactions as well and I am very satisfied wIth the service. More