Birchwood Toyota

Repair job incomplete They took out Tacoma for a frame recall. Said it was done and my mechanic husband had a look - there was a long list of things done wrong or incomplet They took out Tacoma for a frame recall. Said it was done and my mechanic husband had a look - there was a long list of things done wrong or incomplete. He eventually took it to another dealership and they did an inspection that agreed with his list. Upon telling us it was done for the second time, he again noticed things on the list that weren't done, as well as something else done incorrectly. We are very concerned that anyone getting service, who isn't a mechanic, may be receiving dangerously incorrect or incomplete service. More

professionalism Just moved into my 2nd Lexus. Love the car and great to deal with all the wonderful employees at Woodhaven Toyota. Darryl Tuck has been my contact b Just moved into my 2nd Lexus. Love the car and great to deal with all the wonderful employees at Woodhaven Toyota. Darryl Tuck has been my contact both times and hope he will be for my third time. Alan Peters More

Great service Vehicle was ready when they said it would be ready. Good enough for me. Snuck in a small warranty item as well. Didn’t even have an appt. Vehicle was ready when they said it would be ready. Good enough for me. Snuck in a small warranty item as well. Didn’t even have an appt. More

Great staff and customer service! Staff was friendly and welcoming from the moment I walked in. Customer service was superb! I would highly recommend you guys to all my friends and fam Staff was friendly and welcoming from the moment I walked in. Customer service was superb! I would highly recommend you guys to all my friends and family! More

Very good place to buy car People here are very good and helpful, we can always get what we want here. And ther servers her are very good too. Good place to get a car People here are very good and helpful, we can always get what we want here. And ther servers her are very good too. Good place to get a car More

Great service I just purchased a vehicle with wade and delt with Justine... Both very nice professional and honest. I got a great deal fast process and wonderful ex I just purchased a vehicle with wade and delt with Justine... Both very nice professional and honest. I got a great deal fast process and wonderful experience I would recommend both and the dealership along with buying another vehicle in the future More

Waste of Valuable Time What a waste of time! We went in to negotiate on a vehicle that was no longer available. They could have mentioned this major detail but instead wante What a waste of time! We went in to negotiate on a vehicle that was no longer available. They could have mentioned this major detail but instead wanted to get us back into the dealership, only to try and sell us something much more expensive. The "Be Right Back" tactic is so cliche. People's time is very valuable. We were there to negotiate on buying a vehicle not the dealership. Showing us around the back of the dealership & upstairs where the mechanics shower and clean up was beyond weird. If you like wasting your time and playing price games, this is your place. More

New car purchase Tom and all of the staff at Birchwood Lexus are tremendous. I purchased an LC500 and the process was nothing but excellent. Good Job everyone! Tom and all of the staff at Birchwood Lexus are tremendous. I purchased an LC500 and the process was nothing but excellent. Good Job everyone! More

Excellent service Service adviser, Andy Godfrey was friendly and knowledgeable, listened to my concerns and verified a couple noise issues. Service department address Service adviser, Andy Godfrey was friendly and knowledgeable, listened to my concerns and verified a couple noise issues. Service department addressed these issues and did scheduled tire rotation in a timely manor.. Great service. More

Polite and professional service Nelson in sales was very helpful in selecting vehicle to meet my needs and budget and was very clear about costs involved with trade-in and used car p Nelson in sales was very helpful in selecting vehicle to meet my needs and budget and was very clear about costs involved with trade-in and used car purchase. Justine in financing explained options completely with no pressure. More