Birchwood Toyota

Awesome service! I'd never bought a new car before, and Nelson Gaspar was great to work with. He's patient, knowledgeable, honest, and really helpful. Did I mention pa I'd never bought a new car before, and Nelson Gaspar was great to work with. He's patient, knowledgeable, honest, and really helpful. Did I mention patient? I definitely recommend Nelson and Birchwood Toyota. More

Leasing a new car was a joy! On two occasions, I was approached to turn in my leased 2014 Corolla for a new vehicle. I was going to book an oil change for this week, when Nelson On two occasions, I was approached to turn in my leased 2014 Corolla for a new vehicle. I was going to book an oil change for this week, when Nelson Gaspar called again about me doing this. I agreed to speak with him when I was in getting the oil changed. He even booked the appointment for me. When I got there he was waiting and we discussed the options and true to his word my payments for a 2018 leased Corolla were the same as my current one. I met with the financial manager, Justine and she too was friendly and efficient. We agreed to meet a day and a half later to have me pick up my new car which is loaded with so many more safety and well thought out new features. I was greeted by Pearl who told me she would be going over the car with me after I had completed the transactions and got my insurance papers finalized. Coffee or tea were offered and Justine was ready for me within minutes. I was seated in a comfortable waiting area where the other clients were also very relaxed and jovial. It was an extremely busy day and the building was buzzing with service clients and personnel. I never felt rushed or inconvenienced in any way and everything went so smoothly. No hassle, no pressure, and added features offered and even a parting gift. The documentation was explained in a very simple way, questions answered and friendly and warm people at every turn. Nelson mad sure to connect with me before I left in my new car and even noticed I have my nails painted to match the colour of the vehicle. Toyota really listens to their clients and the staff at Birchwood are the greatest ambassadors for a product I have some into contact with over the years. I used to dread dealing with sales people when buying a car, but as long as this company continues on this path, I will always be ready to do business with them and to recommend them to others. More

Don't expect to be valued Called to make an appointment and needed to talk to the Service Manager. Left voice message twice and never heard back from them. I will look elsewh Called to make an appointment and needed to talk to the Service Manager. Left voice message twice and never heard back from them. I will look elsewhere for vehicle service, it's apparent they don't need my business. More

Professional Dedication Consistantly professional and seamless. The amazing service team at Woodhaven has made my entire dealership experience truly wonderful. I look forward Consistantly professional and seamless. The amazing service team at Woodhaven has made my entire dealership experience truly wonderful. I look forward to my service visits and to the courtesy drivers who make the shuttle runs the best part of my day! More

Service As usual, excellent service, would recommend to everyone to have vehicle serviced by them. Darryl Bucklaschuk, Team Leader, is a great asset to Wood As usual, excellent service, would recommend to everyone to have vehicle serviced by them. Darryl Bucklaschuk, Team Leader, is a great asset to Woodhaven. Thank you More

New Vehicle No pressure from the get go. Felt I was dealt with fairly and honestly Everyone I came in contact with was very professional. Great Team. No pressure from the get go. Felt I was dealt with fairly and honestly Everyone I came in contact with was very professional. Great Team. More

Purchase new vehicle I purchased several cars at this dealership. Always friendly and professional service. Never any issue or problems. Highly recommended. My next vehic I purchased several cars at this dealership. Always friendly and professional service. Never any issue or problems. Highly recommended. My next vehicle will be at this dealership:-) More

Excellent Brent ensured my vehicle was serviced and out in time for my tee time! Much appreciated. We always get great service. Have been at that location fo Brent ensured my vehicle was serviced and out in time for my tee time! Much appreciated. We always get great service. Have been at that location for years. More

Best Service Experience ALWAYS Daryl (Service manger is Top Notch A real ASSET to the Birchwood Team. He really understands not only the product but customer needs as well. Daryl (Service manger is Top Notch A real ASSET to the Birchwood Team. He really understands not only the product but customer needs as well. More

Cancelled at the last minute They cancelled a warranty appointment at the very last minute, after I had made all the necessary arrangements with work and childcare. Keeping mind I They cancelled a warranty appointment at the very last minute, after I had made all the necessary arrangements with work and childcare. Keeping mind I had called 3 weeks in advance asking for an appointment on one of three specific days due to my limited availability. I was looking to replace my car in the next 6-9 months, but I won't be using Birchwood. More