Birchwood Kia West

My wife and I just purchased a car from Birchwood Kia West, it was the best move we ever made. The people there are so friendly and professional . We had a real comfortable experience buying the little C West, it was the best move we ever made. The people there are so friendly and professional . We had a real comfortable experience buying the little Chevy Spark. I know it isn't a Kia but it was a good buy and Lee and Josh made us feel as if we just bought a new Kia .I would recommend this car dealership to anyone buying a new or used vehicle . We loved it. Thanks Josh and Lee . We left your dealership 100 % satisfied.. More

I purchased a 2019 Sorento SXL from Kia under the condition that it was new and had not to be driven other than to conduct PDI. I was assured by by the sales rep that the vehicle would not have more condition that it was new and had not to be driven other than to conduct PDI. I was assured by by the sales rep that the vehicle would not have more that 40 km and was provided a VIN. A week later, I picked up the car and signed the paper work where it claimed 20km on the vehicle. As I drove off the lot I discovered it had 314km and that the VIN number was not the one I agreed to buy. Management refused to exchange the vehicle with the one I agreed to purchase or allow me to return the vehicle and offered no compensation. It is highly unethical to swap a vehicle without consulting the purchaser. The vehicle has since experienced yearly air conditioning problems and the latest incident has the parts are on back order, which means driving around in 30 degree heat for at least 6 weeks. I requested the general manager provide a loaner vehicle and was denied. Beware. More

We had the best experience purchasing a used Kia Sorento at Birchwood Kia West thanks to Allen Casimiro and his teammates Mark Miller, George, and Lee. There was never any pressure to buy, they respected ou at Birchwood Kia West thanks to Allen Casimiro and his teammates Mark Miller, George, and Lee. There was never any pressure to buy, they respected our time, and had our best interests at heart. Allen went out of his way for us, as we have a newborn, and brought vehicles to us to look at. He never harassed us and respected our busy life with the baby. We would definitely recommend anyone to purchase a used or new vehicle there! More

Just recently Purchased new Kia Mark Miller Finance Manager and sales rep Karim Ghafuri were very professional in dealing with me from sale thru delivery. this is reason have been dealing with Birchwoo Manager and sales rep Karim Ghafuri were very professional in dealing with me from sale thru delivery. this is reason have been dealing with Birchwood since 1990. Bill Paulsen More

Customer service I received from Allen and Lee was outstanding! Would recommend anyone going to go see them if you’re in need of a Kia. outstanding! Would recommend anyone going to go see them if you’re in need of a Kia. More

Thrilled with customer service from the Service department , specifically Carl. Friendly, helpful and obliging. Really appreciated him going out of his way to help me, a Senior Citizen. department , specifically Carl. Friendly, helpful and obliging. Really appreciated him going out of his way to help me, a Senior Citizen. More

Great customer service. Knowledgeable, friendly, lots of smiles, and in a great mood. Above and beyond any thing i have seen in a while. Also the staff at Enterprise were also above and beyond. smiles, and in a great mood. Above and beyond any thing i have seen in a while. Also the staff at Enterprise were also above and beyond. More

The focus on the task at hand with my interests at the heart of their attention, whether individually or as a team, is impressively efficacious. heart of their attention, whether individually or as a team, is impressively efficacious. More

Staff are professional knowledgeable and friendly. They always go out of their way to ensure everything is done right and to my satisfaction. The facility is always super clean. always go out of their way to ensure everything is done right and to my satisfaction. The facility is always super clean. More

The service was professional, friendly, courteous and Mr. Tommy White went out of his way to provide me with excellent service in assisting my needs. Tommy White went out of his way to provide me with excellent service in assisting my needs. More