Birchwood Hyundai

Great service Jay Dam was a great sales rep to deal with. Very patient, friendly and knowledgeable. From the friendly hello in the lot to the final handshake I had Jay Dam was a great sales rep to deal with. Very patient, friendly and knowledgeable. From the friendly hello in the lot to the final handshake I had great service from all the staff (manager (Leeto), finance (Stephen), tech. support (Jason). More

Not a good start Well i must say they need to re-train their receptionists. I called to make an appointment about a recall on my vehicle. The first time i tried callin Well i must say they need to re-train their receptionists. I called to make an appointment about a recall on my vehicle. The first time i tried calling i got transferred to 4 different departments. The final one being someones voicemail. He did not ever bother to call me back which i found to be quite rude. The next day i called again, luckily only one transfer this time. They easily made my appointment, and everything else about the service was pleasant. Had my car back within 3 hours, even washed. More

Seamless Service This was my first service appt. With my new car. Gord was great to deal with. Solved my issue. Shuttled me to and from work and washed my car. Great This was my first service appt. With my new car. Gord was great to deal with. Solved my issue. Shuttled me to and from work and washed my car. Great experience. More

Excellent customer service I found my vehicle online and flew in from Cornwall, Ontario to purchase a vehicle from this dealer. The salesman went above and beyond to provide ex I found my vehicle online and flew in from Cornwall, Ontario to purchase a vehicle from this dealer. The salesman went above and beyond to provide excellent customer service. He even picked me up at the airport. Both the salesman and financial advisor were always very quick at responding to my inquiries either by phone or email. The personal touch even after purchase have been outstanding. It was a great experience. More

Best service to deal with Very friendly service staff!! They explained everything in great detail to ensure I knew exactly what was being done. The service manager went above a Very friendly service staff!! They explained everything in great detail to ensure I knew exactly what was being done. The service manager went above and beyond with my daughters that were with me during the visit- made them feel so special!! More

Service The staff at the counter were pleasant and very helpful. Answered all our questions to ensure we received the best price for what we needed done. As a The staff at the counter were pleasant and very helpful. Answered all our questions to ensure we received the best price for what we needed done. As always, very happy with the service we get from Birchwood Hyundai.😊 More

Overall pretty good Well I traded my car in for a one year old Tucson. I'd say they gave fair value for trade in. Little disappointed weren't willing to budge on price. Well I traded my car in for a one year old Tucson. I'd say they gave fair value for trade in. Little disappointed weren't willing to budge on price. It was either little price off tucson or no hyundai advantage. Found out after picked up the Tucson there was stone chip in windshield and clunk/rattle noise coming from rear seats(Found out through Speedy Auto Glass the stone chip was filled already filled)so contacted Birchwood Hyundai and dealt with Mac and service. They owned up to filling in the stone chip. Service tried duplicating the rear noise with no success. They tried blaming cargo tray (which is not true) but after googling it myself. Found it seems to be common issue with the Tucsons and no real fix yet. Tamika in sales was very friendly to deal with, didn't feel pressured. Zane in finance was great. He went through everything and explained it all with not trying to sell us something we don't need. Best finance guy have had at a dealership. As well Mac was nice guy to deal with as well and did best to look after me with my couple complaints. Service group. Not great first impressions but afterwards they ended up being good. Also while they looked at car only Mac checked in with me on updates not the service group (Will see if that trend continues for future services or not) More

2017 Accent Very happy with experience, our salesman Kevin was great! They tried to upsale extra warranty etc like every dealer but we declined! This is our 6th Very happy with experience, our salesman Kevin was great! They tried to upsale extra warranty etc like every dealer but we declined! This is our 6th Hyundai in our family, first one from Birchwood and we definitely would go back! More

Elantra engine issue Service was excellent. Staff explained clearly what was wrong and the steps they'd be taking to try and resolve this warrantee issue. This was a huge Service was excellent. Staff explained clearly what was wrong and the steps they'd be taking to try and resolve this warrantee issue. This was a huge improvement over previous service here. Keep up the good work More

bought new tuscon we had full intentions of going back because we purchased another car there already.same salesman (nick) very pleasant and helpful.no pressure from s we had full intentions of going back because we purchased another car there already.same salesman (nick) very pleasant and helpful.no pressure from sales or warranty ,was our pleasure buying vehicle from this dealership More