Birchwood Ford

Just got our 3rd vehicle through Birchwood Ford. Jodi, Brenda and Dondee were all very friendly and helpful. They made sure we drove away happy customers with "Big Red", our new F150! They have a gr Jodi, Brenda and Dondee were all very friendly and helpful. They made sure we drove away happy customers with "Big Red", our new F150! They have a great team there and we look forward to dealing with Kyle H in service! More

My factory truck order from Ford showed up missing items which was not good. The staff at Birchwood Ford went out of their way to make things right and install the missing items at a fast pace. They even which was not good. The staff at Birchwood Ford went out of their way to make things right and install the missing items at a fast pace. They even offered a loner vehicle for our trip we had planned if they couldn’t get mine ready in time, very impressed they way the handled the situation, but in the end they made it happen. Would recommend buying a new vehicle to anyone looking for good honest caring dealership. More

I took my car today to get fix it because it was a recall they were very nice there was coffee and water free to drink a while I was waiting for the car customer service that I spoke to she was very nice they were very nice there was coffee and water free to drink a while I was waiting for the car customer service that I spoke to she was very nice with us. More

Well I don’t usually leave reviews, but not impressed by this Ford service dept. Definitely in one ear and out the other when trying to describe vehicle issue. Been working on vehicles for 20 years and love this Ford service dept. Definitely in one ear and out the other when trying to describe vehicle issue. Been working on vehicles for 20 years and love Fords in particular, but my service dept. experience was less than satisfactory. 2 days of having the vehicle at the dealership for a noise and I figured it out and cured it in 90 mins at home. Sad I had to, but Red Seal mechanic doesn’t always mean they know. It’s unfortunate too because I bought the vehicle new at this dealership so I spent a lot of money on it there and they made their profit. On a positive note, nothing but nice things to say about their sales and Financing depts. excellent to deal with! Ilya and Tyrone were both great! I’ll finish out my free oil changes here, but likely wouldn’t go back to this particular service dept. I should mention for noise concerns, based on experience and research, dealers do not make much of any money on chasing odd noises when under warranty so you get the run around majorly. Could be this or that, needs to break in xx excuse (break in means “I don’t know in the Auto community”). Disappointing. These things fly by okay with the average person that doesn’t know much about auto repair unfortunately More

I always receive great customer service when I have my F-150 serviced at Birchwood Ford, we’re treated honestly F-150 serviced at Birchwood Ford, we’re treated honestly More

After not having driven a Ford since the 80s, I was enticed by the new 2022 Maverick. I don't want a full sized truck having had a GMC Sonoma and a Dodge Dakota in the past. Birchwood really made the enticed by the new 2022 Maverick. I don't want a full sized truck having had a GMC Sonoma and a Dodge Dakota in the past. Birchwood really made the entire process painless. While I had a long wait due to supply chain issues at the factory, my salesman, Ilia, kept me informed of progress all along the way. Comes time to pick it up and the Finance employee, Dave, was honest and forthcoming. The young lady whose name escapes me, showing me the features, was very helpful. All in all, no question it was a 5 star experience. More

I needed box liner n appt was made the next day. ..I was only there for less than an hr or so to get it installed...I was relieved with the fast service n friendly staff...I appreciated it. . ..I was only there for less than an hr or so to get it installed...I was relieved with the fast service n friendly staff...I appreciated it. . More

Having just bought my second truck from Birchwood Ford. And fourth vehicle from Birchwood dealerships, this latest was the best buying experience I’ve had of four great experiences. Highly recommend. And fourth vehicle from Birchwood dealerships, this latest was the best buying experience I’ve had of four great experiences. Highly recommend. More