Birchwood Ford

Purchase of pre owned F150 required some repairs. When purchasing my pre owned F 150 I noticed a slight whine in the rear differential, the windshield had a defect and there were a couple of touch up' When purchasing my pre owned F 150 I noticed a slight whine in the rear differential, the windshield had a defect and there were a couple of touch up's required on the paint. Mr. Don Jenkins and Mr. Derek Aston took care of assessing and diagnosing my issues and took action to complete the repairs. I am pleased with the professionalism and expertise they displayed in order to do the repairs. I am very pleased with my purchase now. Thank you to both of them. Sincerely, Bill Klein More

Customer service was very good Very friendly and when the main sales person could not be there she refered to another who was just as helpful. The same goes with the finance person Very friendly and when the main sales person could not be there she refered to another who was just as helpful. The same goes with the finance person when he could not make it there was a person there who was just as helpful. More

Excellent Service! Thank you to Amanda for taking care of our service needs. The service provided was done in a timely, professional manner, and our concerns were checke Thank you to Amanda for taking care of our service needs. The service provided was done in a timely, professional manner, and our concerns were checked and problems solved. Thanks! More

excellent service and friendly staff Always greet you with a smile and remember your name. Excellent service and very friendly staff. Work is done quickly and thorough description of work Always greet you with a smile and remember your name. Excellent service and very friendly staff. Work is done quickly and thorough description of work performed as well as documentation and pictures. More

Excellent customer service! I can't say too much about how great the customer service was from first contact to my driving away with our new car! Cale, Kayla, and Brenda all wor I can't say too much about how great the customer service was from first contact to my driving away with our new car! Cale, Kayla, and Brenda all worked with me and I really didn't feel like I was "just another customer"; they did make me feel "special" every step of the way. I would highly recommend Brichwood to anyone! Thanks, guys! More

Wonderful Customer Service Thank you to Olena for making my vehicle purchase a pleasant one! She got to know me and what I was looking for , she was never pushy and very profess Thank you to Olena for making my vehicle purchase a pleasant one! She got to know me and what I was looking for , she was never pushy and very professional! More

best customer service i bought a ford from another dealer 2 years ago but the experience and customer service from birchwood ford is exceptional. my agent cale was the be i bought a ford from another dealer 2 years ago but the experience and customer service from birchwood ford is exceptional. my agent cale was the best... and zane from finance was great More

I was treated great Came in for routine service and inspection and they found some warranty work that needed to be done. Amanda followed up on my requests , kept me inf Came in for routine service and inspection and they found some warranty work that needed to be done. Amanda followed up on my requests , kept me informed on the status of the repairs and made sure my vehicle was fixed correctly . More

My first experience with the Service Center at Birchwood In November 2016 I bought a 2016 Ford Edge (brand new, end of season clearance). I was very impressed by the professionalism of everyone involved and In November 2016 I bought a 2016 Ford Edge (brand new, end of season clearance). I was very impressed by the professionalism of everyone involved and by the deal we negotiated. This past Saturday was my first "oil change". The professionalism and service that I received in November was replicated on Saturday. I would definitely recommend purchasing from Birchwood Ford in a "heart beat"!! More

Worst Dont ever buy from them. They only know how to force the customer to buy car on high price and buy the warranty for another 3k on top. Then they will Dont ever buy from them. They only know how to force the customer to buy car on high price and buy the warranty for another 3k on top. Then they will sell u the car with one key. More