Birchwood Ford

Excellent customer service A couple of items were not working on my 2016 Ford Explorer and they were tough to diagnose at first. When I brought the vehicle in Don and Gerri Lynn A couple of items were not working on my 2016 Ford Explorer and they were tough to diagnose at first. When I brought the vehicle in Don and Gerri Lynn were most accommodating at getting my vehicle in and getting me a courtesy vehicle. The repairs were done as promised and their friendly service approach made the experience a pleasant one. The staff in the service department truly care. More

Sales Experience About the simplest most straight forward car purchase I have ever made., The sales, finance, and delivery team at Birchwood Ford were best in class. About the simplest most straight forward car purchase I have ever made., The sales, finance, and delivery team at Birchwood Ford were best in class. No headaches, no hassles, no pressure, just honesty and integrity from all involved. I will definitely recommend the Birchwood team to anyone I know looking for a new or used vehicle, More

Neverever Buy a Ford from BIRCHWOOD Ford Winnipeg people please avoid this place. I have never given any work place a bad review ever, But I feel this is my moral responsibility to put this Winnipeg people please avoid this place. I have never given any work place a bad review ever, But I feel this is my moral responsibility to put this out there for people. Let me walk you through what I experienced. Time of sale: The sales person used, so called work sheet, to present the numbers. I made a counter offer for the car and they agreed to it but they forced me to take their BIRCHWOOD ADVANTAGE (in other words - Birchood taking advantage over you by charging extra fee) I saw value in tire exam and agreed to take it. Therefore my total cost was increased to another $800. Now my worksheet said $xx,800 + tax (including Birchwood advantage) Now comes the service time, I had a leak in my tire. No.1 this program is only honored in birchwood stores where as other insurance companies covers almost all the workshops. (BIRCHWOOD ADVANTAGE - forcing you to drive to their service centers) Well I made arrangements for a shuttle before hand but it took them about 30min to get me ride to work. Then shuttle picked me up 4hrs later and when I reached there the car was just getting in the shop. They made me wait another 45min. Remember all this is happening in work hours (because you are bounded to go there) But the service was unable to fix a simple tire leak. Now I have a flat tire again in the morning and I am late for work. I went back to the service centre and asked what can they Do? Reply: leave the car here we will take a look at it. At this point I asked the dealership to cancel my "BIRCHWOOD ADVANTAGE " and refund a prorated value of it. REPLY: BECAUSE THE PAPERWORK SAYS THAT THE CAR WAS $ XX,800 + tax, therefore you paid $ 0 for BIRCHWOOD ADVANTAGE. So now I am left with a flat tire and an insurance with incompetent service team. People just buy a ford from anywhere but not from BIRCHWOOD. I will highly recommend Vickar Ford. even though I didn't buy car from them their delivery coordinator spent almost an hour to program my phone with the car and all of the staff was super polite. Please please please don't let these crooked dealerships take advantage of you. A car is a big purchase and you will always need a reliable mechanic to maintain it. Please make a purchase at a place where staff is honest and service team is capable of diagnosing the problems in timely manner. More

only the best birchwood ford offers a level of service that goes well beyond industry standards. i travel from the opposite side of winnipeg to have my vehicle ser birchwood ford offers a level of service that goes well beyond industry standards. i travel from the opposite side of winnipeg to have my vehicle serviced at birchwood. there is a ford store less than 10 minutes from where i live. phone there for service and the tone is we are really busy, and even with a first thing in the morning appointment they say we dont know when we can work on your car. just leave it here and we will call you when it is ready, and that is for an oil change! the staff at birchwood ford has always been friendly and very helpful. More

Great sales experience We found the staff to be friendly and efficient in helping to make our purchase happen. Any concerns were dealt with head on and they did everything t We found the staff to be friendly and efficient in helping to make our purchase happen. Any concerns were dealt with head on and they did everything to accommodate us before and after our purchase. More

Great for service on Saterday! I call at last minute on saterday and got appt. i got there and tech was waiting for my SUV. Friendly service writer & Fast service! I call at last minute on saterday and got appt. i got there and tech was waiting for my SUV. Friendly service writer & Fast service! More

Excellent experience The staff closely listened to my concerns and went above and beyond investigating my vehicle. I followed up on their recommendation. The service took The staff closely listened to my concerns and went above and beyond investigating my vehicle. I followed up on their recommendation. The service took less time and came in under the estimate. And my issue was resolved! I’m am very impressive with their customer service and technical skills. More

Unparalleled service Been coming to Birchwood ford for a few years and Jordan fits right in with the dedicated customer service you guys provide. She is a huge asset to th Been coming to Birchwood ford for a few years and Jordan fits right in with the dedicated customer service you guys provide. She is a huge asset to the team. Knowledgeable and very thorough. More

Unparalleled service! Quality repairs, incomparable service. Staff are courteous, well informed, & professional. They strive for the best in customer care and satisfaction. Quality repairs, incomparable service. Staff are courteous, well informed, & professional. They strive for the best in customer care and satisfaction. Highly recommend, & I will return! More

Service of EXCELLENCE !! Always great service, friendliness and best overall experience. Would highly recommend !! They take pride in servicing your vehicle, always in and o Always great service, friendliness and best overall experience. Would highly recommend !! They take pride in servicing your vehicle, always in and out in a timely manner. More