Birchwood Ford

We had a malfunctioning A/C and a reverse tail light not working. We made an appointment and when we arrived I was greeted by Anna, a very patient individual. She explained that diagnostics had to be app working. We made an appointment and when we arrived I was greeted by Anna, a very patient individual. She explained that diagnostics had to be applied to the car and she would let us know. The A/C line and trunk harness had to be repaired. we had the car at the service departmant for 2 days as a broken fog light was also detected, which I appreciated, and which slso had to be repaired. Anna kept us informed both days and gave us 2 car wash tickets for our inconvenience. Very professional service. More

Chris K and Jenny (finance) made this the best buying experience I ever had ever. Great job! experience I ever had ever. Great job! More

Sales and finance crew were amazingly helpful. I managed to find the vehicle I was looking, the sale representative, Ilya, was right there and answered all the questions and we arranged a test drive. Dave, to find the vehicle I was looking, the sale representative, Ilya, was right there and answered all the questions and we arranged a test drive. Dave, the finance administrator was made it super easy and we had a stress free purchase. More

Had an excellent service experience with service advisor Jordan Zadro. She made sure our Explorer was checked for the latest recall which we hadn't received in the mail yet. Jordan Zadro. She made sure our Explorer was checked for the latest recall which we hadn't received in the mail yet. More

Best experience I've ever had at an Automotive Dealership. My sales person Melanie was very warm and pleasant to talk to. Answered any questions I had and if she didn't have an answer she went and Dealership. My sales person Melanie was very warm and pleasant to talk to. Answered any questions I had and if she didn't have an answer she went and asked someone who did have the answer. I was at a Ford Dealership and she sold me a Buick. Dave, who took care of all the financial aspects with regards to the purchase of the car was very thorough and didn't pressure me into buying anything I didn't want. I would recommend this Dealership to everyone. Look forward to doing business with them in the future. More

I had a great experience buying my new vehicle. The sales and finance process were easy and comfortable. I didn’t feel rushed or pressured at all. Jodi knew just what I wanted and found it for me and made th and finance process were easy and comfortable. I didn’t feel rushed or pressured at all. Jodi knew just what I wanted and found it for me and made the sales and trade in process so easy. More

I had a recall and was waiting for parts to become available, but I decided to call Ford to see if they would be available soon, They said yes with an appointment, Anna, booked me in, got the parts, a available, but I decided to call Ford to see if they would be available soon, They said yes with an appointment, Anna, booked me in, got the parts, and had the recall done very quickly. Everything was done quickly and efficiently More

I usually have good things to say about your service not this time I brought our bus in for a safety check like I do every 6 months This time it’s tied up there till July 20th waiting for parts. Parts that this time I brought our bus in for a safety check like I do every 6 months This time it’s tied up there till July 20th waiting for parts. Parts that I found and are being delivered in 2 days. This bus was to ho on the road for kids camps instead we end up renting vehicles to complete the service this was for kids with disabilities nice job Birchwood Ford. More

Such a positive experience dealing with the staff at Birchwood Ford, at both the Sales and Finance stages. Would definitely return and recommend to friends and family. Birchwood Ford, at both the Sales and Finance stages. Would definitely return and recommend to friends and family. More

Excellent positive professional service was provided to me on my used purchase of automobile from start to finish. Listened and observed intently to my needs and explained the whole buying and selling proc me on my used purchase of automobile from start to finish. Listened and observed intently to my needs and explained the whole buying and selling process along with the product being sold to me using a step one, step two approach in the whole process. A clear transparent solid foundation was created in this whole transaction. Going above and beyond in looking after the customer needs and requirements is important as a whole. Keep up the excellent work across the board that you provide to existing customers and to new customers in the future and remember to keep rocking and rolling. More