Bill Howich Chrysler

Withheld recall information Friendly and helpful until I asked for a Car Proof on the vehicle I was considering. Three times I asked, Three times I was told I did not need one be Friendly and helpful until I asked for a Car Proof on the vehicle I was considering. Three times I asked, Three times I was told I did not need one because: "Requesting the car proof for this CRV isn’t going to help anything. Just do (sic) to the fact that there hasn’t (sic) been any accidents or anything wrong with this vehicle in its rather short life." Finally I found online the two outstanding recall notices for exploding airbags. I informed the salesman that I would not be purchasing and asked that the vehicle be fixed before it was offered to anyone else. Two days later I see the 2011 Honda CR-V is still advertised online with no mention of the safety issue. More

great friendly service Found James to provide great help full and friendly service .the sales rep. Who sold us a Chevy express used van. Same for those at the service depart Found James to provide great help full and friendly service .the sales rep. Who sold us a Chevy express used van. Same for those at the service department even though the dealership does not deal with chev and gmc products as a whole. (new cars etc. ) thank you to all the staff More

Satisfying and fun. James Adshade was friendly, funny and very attentive. The entire staff was most helpful. This is my 3rd purchase from this dealership and I will be ba James Adshade was friendly, funny and very attentive. The entire staff was most helpful. This is my 3rd purchase from this dealership and I will be back again. More

Quick and Painless My husband and I dealt with James Adshade and had a very good experience. James was very pleasant and did whatever he could to ensure we were happy. I My husband and I dealt with James Adshade and had a very good experience. James was very pleasant and did whatever he could to ensure we were happy. It was a very stress free and quick process. I love my new jeep and I have nothing but good things to say about Bill Howich. I would definitely purchase through Bill Howich again. Furthermore, the new dealership is beautiful and you can order food as well. More

UNscrupulous UNprofessional FALSE advertising We were shopping around for a new truck, we live two [meaning four, roundtrip] ferries away from nearest town. Dealers in other cities [12 hours round We were shopping around for a new truck, we live two [meaning four, roundtrip] ferries away from nearest town. Dealers in other cities [12 hours round trip] offered hotels, fuel, ferry costs: as part of their sales technique. Bill Howich [Kayla Greenwood, sales] chirped up "SURE< WE"LL PAY FOR YOUR FERRY, $65, take $2000 off a used truck!" It was all arranged, credit approved, everyone on board for a fast transaction: we had no other errands in town, had already been that week with other dealers, etc. We were only going to them. SO. we get in ferry lineup at 6:30 am, make the trip to dealership: are made to wait 5 HOURS. We take the truck for a testdrive: in which salesman Gary Schell, tells us "EVEN IF YOU WERE MY FRIEND>> [???] WE KNOW NOTHING ABOUT THIS TRUCK, ITS ONLY BEEN HERE A WEEK." [Questions such as: why is it vibrating? Why does this have mudtires? Is it to disguise the rattle?] AND>> We were lied to about the price-SUDDENLY, while signing papers, IT WAS NOT $2000 OFF- and Kayla wasn't available to discuss it anymore- although still at work in building. So we decided to leave. The second salesman walked off with our second set of car keys [we were thinking to trade in] - [the $400 remote entry kind WITH the programming # attached] and Kayla said "Oh, we'll send those with your cheque for the ferry, I'll photocopy your address off the driver's license." OK. So we went home, and waited 3 weeks for the keys to appear, and had to actually go into dealership to get the key back. "Must have been wrong address, and cheque is waiting for you " says Kayla. We get there, key is sitting on desk, no envelope, no indication of ever being mailed, and of course no cheque. The point is: DONT LIE TO GET CUSTOMERS IN THE DOOR. We both work, take full day off, waste 10 hours of ferry, drive and sitting around, while they play games. And guess what: looked on website- the xxxxty truck they were lying about HAD BEEN THERE A FULL MONTH. Funny thing: on our way there, everyone we spoke to on the ferry told us :"DONT TRUST BILL HOWICH FOR RVS, VEHICLES, OR SErVICE. and THEY DONT COVER THEIR WARRANTIES,". I'll listen to other buyers next time. More

great dealership dealt with James and Bill on my new ram 1500 , both made it very easy to enjoy buying a new vehicle,thank you both on such great service. if your look dealt with James and Bill on my new ram 1500 , both made it very easy to enjoy buying a new vehicle,thank you both on such great service. if your looking for a nice truck at a great price stop in at Bill Howich Chrysler and get yourself one . Shawn Baird More

5 star experience Very friendly professional staff. Make you feel comfortable as soon as you walk on to the lot. My questions were answered and was given a deal one cou Very friendly professional staff. Make you feel comfortable as soon as you walk on to the lot. My questions were answered and was given a deal one could not refuse. I'm in love with my little red purchase! Thank you everyone at Bill Howich Chrysler, especially to my wonderful sales associate that made this happen, Kayla Lowen! More

Friendly professional service I had the pleasure of dealing with Gary Schell when I contacted Bill Howich Chrysler. Gary was extremely professional . His work and commitment to cus I had the pleasure of dealing with Gary Schell when I contacted Bill Howich Chrysler. Gary was extremely professional . His work and commitment to customers is above and beyond. I would strongly recommend Gary for all your car buying needs, he is very professional , respectable and easy to get along with. More

best car buying experience Searching for my first car to finance I wouldn't choose a different dealership, everybody was very helpful and friendly and helped me find the right p Searching for my first car to finance I wouldn't choose a different dealership, everybody was very helpful and friendly and helped me find the right price and the right car for me. It was overall an excellent experience! More

Be sure to check this dealership's B- rating on the BBB I really wished that we had checked out the Better Business Bureau rating for Bill Howich Chrysler prior to purchasing a vehicle. This would have sav I really wished that we had checked out the Better Business Bureau rating for Bill Howich Chrysler prior to purchasing a vehicle. This would have saved us a great deal of time and frustration. This business not only has a number of BBB complaints in the past 24 months, it also has an alert due to government action involving business practices that are not consistent with BC's Business Practices and Consumer Protection Act. I wish I had read this before purchasing a brand new vehicle and have a VERY difficult time having this business uphold their end of our written deal. They eventually provided us with what was outlined in our written sales agreement after we had to get legal advice involved. It took us over 20 phone calls and 7 visits to the dealership to get results. Also, this business will likely not return any of your phone calls when you have concerns so you are better to go directly to the dealership and track down the person you need to speak with. , I would adivise anyone dealing with this dealership to get EVERYTHING in writing, no matter how small it seems, because you can not count on the dealership following through on what they say they are going to do. Finally, be very sure that you double check everything.... the dealership tried to pass off used tires as new ones to us and after all that the tire that they put on our vehicle very nearly fell off. right after they put on the winter tires there was smoke coming from the front wheel. we took the vehicle in to a local tire shop to check out what was going on and they said that the lug nuts were not tightened and that the wheel had nearly fallen off. my sincere advise would be to steer clear of this business, these are the kinds of guys who give car dealerships a bad name. we felt very taken advantage of by this dealership and there are so many others in the area with A+ ratings with the BBB. More