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Bill Houston Ford Ltd

1.5

6 Lifetime Reviews

5786 Main St, Stouffville, Ontario L4A 2T1 Directions
Sales: (905) 640-4541

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6 Reviews of Bill Houston Ford Ltd

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July 21, 2018

"Run as fast as you can from this Dealership"

- Solly

I wouldn't buy a used bicycle from this dealership.....attitude plus. Even the receptionist chats with friends for 10 minutes before you are acknowledged. Zero assistance....all salespeople are out....new car wash offering first time try for free....but do not honour unless you buy a new car...Huh ?????? Prices are much higher on vehicles than other Ford Dealerships in York Region....service repair....you will need a loan when retrieving vehicle. A resident of Stouffville for over 40 years....the previous Ford Dealership owned by Larry Cotter like night and day compared to Houston Ford. Save your $$$ and run to another Ford Dealership.

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Recommend Dealer
No
Employees Worked With
Receptionist
December 31, 2017

"Great people in general-BAD attitude Service MGR "

- Will be Dodge Owner

I WAS dealing there until told no longer welcome. VERY insulting conversation with Domenic filled with false accusations resulting from errors he made.... Extremely bad service from a service mgr. Was planning on buying a new F150 in 2018.....Dodge is sounding like a better option.

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Recommend Dealer
No
Employees Worked With
Domenic
December 14, 2017

"Houston Ford very poor care for the customer "

- F150-JP

My F150 truck ran out of battery right in front of the dealership, and they didn't care to send a tech to help. Good to sell Bad to look after!!

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Recommend Dealer
No
Employees Worked With
Service Advisor
September 15, 2017

"Worst Customer Service Ever"

- krrobill

Absolutely worse customer service experience at a car dealership ever. I get a lease fleet car with my job. I brought my previous fleet car for trade-in since I live in the Stouffville area. I provided the ownership/keys from the previous vehicle to Derek, the sales manager, and sign the necessary paperwork. Derek hands me the keys and says have a nice day... doesn't walk me to the car or anything. I get to my brand new Ford Escape and it's dirty both outside and inside (from the previous driver) and the dealership left me with 21 km of gas (almost a completely empty tank) and no washer fluid. This dealership provided ZERO customer service and I would NOT recommend them for any of your automotive needs. Absolutely shameful.

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Recommend Dealer
No
Employees Worked With
Derek Emmerson
May 01, 2017

"No,appreciation for customers time"

- Waited too long

Brought car in for rear latch replacement at 8:15 , stated clearly that I needed it ready to leave for 2:00 as I had to be back for 2:30. Deal ship,didn't even bother to pick me up till 2:10 when I'd asked for a ride for 1:30 .think I'll get future repairs closer to home as they weren't reliable .

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Recommend Dealer
No
Employees Worked With
Service manager
March 28, 2014

"Great experience"

- Gbf1501981

I recently purchased a new vehicle at Houston Ford in Stouffville. The friendly, professional staff there were great to deal with in every respect. I cant say enough great things about my experience with Bill and the staff members at Houston Ford. All staff members I dealt with were courteous, professional and friendly. They were able to answer any questions I had and got me a great vehicle at a great price. I would never buy another vehicle anywhere but at Bill Houston Ford.

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Recommend Dealer
Yes
Employees Worked With
Bill, wendy, alex
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