I am from New Brunswick, NB..about 1400km away from this dealership. Why would I call so far away?...well on a previous search for a vehicle, Belleville Nissan had a great special on at that time. I called and was connected to Trish Waite. I did not buy from her. So at the beginning of July/2018, I was interested in a Frontier. I remembered Trish and called Belleville Nissan. Firstly, she remembered me and immediately assured me she would find what I wanted. I openly explained my position, my finances etc... Secondly, she was so professional in her answer and her rapport with me. She was so easy to speak with and her personality left me with a good feeling. She was so experienced in her way of dealing with me. As time went on, she kept informed. The reason I am going into detail, is that it was no longer customer and salesperson...but two acquaintances discussing buying a car....no pressure, answered all my questions and needs, first names, casual atmosphere. I have not experienced such an event before. I have bought cars before.....never this way with Trish. Plus, being so far away I had to depend on her for full disclosure before I drove down. There was great communication either phone and/or email. Above all, I had confidence in her and she gave me a deal better that I wanted....believe it or not!...When I arrived at the dealership and met with Trish.....she was so welcoming....just like on the phone. The closing of the deal went past closing...she said ..'no worries'. There was again no pressure. I was also met by the business manager DawnAnn who guided me through the tedious signings and initialling. Again no pressure from her, Also a gentleman was there to appraise my trade-in...I realized later it was Dustin Boyer, the general manager...and he was very fair and professional....also. Tell me...how many dealerships show such professionalism in their presentation and backing up what they say and do!!!??? Not many I'm sure. I left and returned home to New Brunswick feeling like I made a deal and got the deal that I wanted...but better. Furthermore driving home with this brand new Frontier Pro 4X...I felt good and satisfied. And in my humble opinion...it was magic that day...and the magician was 'Trish' Thank you Trish, thank you DawnAnn and thank you Dustin...keep up the great work....you have quite a team.