Baytowne Hyundai

I can say that I was happy with the total experience. The representative was knowledgeable about the SUV I was interested in. I was given a fair value on my trade towards my purchase, and given the oppor The representative was knowledgeable about the SUV I was interested in. I was given a fair value on my trade towards my purchase, and given the opportunity for a test drive which helped to make my decision easier over the competition. Due to supply issues the constant online updates regarding the status of my order was unexpected and greatly appreciated. Before my car arrived I decided to get ahead of the game and purchase a winter tire package. I walked in without and appointment and the General Manager actually took the time to greet me, provide the options available, and then put the order through. The delivery was seamless with a total walk through of my new Tucson and all of its features which were mostly new to me. My overall experience with the purchase was great and I would gladly go back there for another vehicle in the future. More

Unfortunately I had to deal with baytowne under already stressful circumstances. Its a very long story but essentially my rod bearings went bad. As there is a settlement for the rod bearings going bad spec stressful circumstances. Its a very long story but essentially my rod bearings went bad. As there is a settlement for the rod bearings going bad specifically I went to Hyundai as we were told over the phone an engine replacement would be done. That however was the exact opposite of what happened. After 2 months of back and forth between baytowne and corporate I was told to pick up my vehicle. When I arrived my battery was dead but that was the least of my worries as my engine was torn completely apart. So on top of bad rod bearings I now have to replace my gaskets and seals. Corporate had denied my claim and the reason why depends on who you ask as baytowne said it was because of a bad gasket but head office said my file says foreign matter in my oil uptake. Not to mention the man in charge of overseeing my case told me they only took off my oil pan and took pictures until I went in to ask for my missing hoses and bolts off my engine. He was as shocked as I was which gives me no faith that he actually over saw anything. In the end they didnt charge me anything. But they definitely cost me in the long run. Save yourself a headache and dont go with hyundai!!! Not just baytowne but any of the dealerships. Head offices policies and responses to videos of the engine torn apart while still at baytowne are pathetic. I have reached out to ctv consumer reporter Pat Foran and will continue to make everyone aware of this companies failures. I would hate to see a single parent or the elderly be out the thousands of dollars I am about to be out. More

From start to finish, my experience was perfect. David Townend was amazing to work with. David Townend was amazing to work with. More

Suzie Micallef and Al Grillo were amazing from start to finish in the process of purchasing my car. Suzie kept me updated on a weekly basis the status of my new car which was amazing, went the extra mile. finish in the process of purchasing my car. Suzie kept me updated on a weekly basis the status of my new car which was amazing, went the extra mile. Al Grillo was very thorough and took his time to explain all paperwork! You guys get a two thumbs up from me👍👍 More

David and the whole team at Baytown Hyundai went out of their way to make an unordinary situation go as smoothly as it could. their way to make an unordinary situation go as smoothly as it could. More

Great place to deal with. David made sure we happy and satisfied with the car we bought. Called us a couple times to make sure everything was good with the used car. David made sure we happy and satisfied with the car we bought. Called us a couple times to make sure everything was good with the used car. More

Although the Kona I purchased has been less than ideal the Baytowne team have been excellent service wise. They have accommodated me coming in with little notice to check my engine light codes, squeezed m the Baytowne team have been excellent service wise. They have accommodated me coming in with little notice to check my engine light codes, squeezed me in for a temporary fix same day and have a plan to follow up. I don't think I have been treated so well by any dealer More

Bestt, no words for DAVID, he is one of the best person and he really helped a lot. and he really helped a lot. More

Customer service is excellent,thanks to David and George for making our purchase on a 2022 Elantra possible. for making our purchase on a 2022 Elantra possible. More