Baytowne Hyundai

Service Team Left a Screwdriver in Engine Bay I took my 2010 Hyundai Accent in for an oil change and brake repair in August 2017. (Up until then, I had only trusted Hyundai to work my vehicle.) I took my 2010 Hyundai Accent in for an oil change and brake repair in August 2017. (Up until then, I had only trusted Hyundai to work my vehicle.) A few days after the repair, I opened my hood to help a neighbour jump their car, to find a screwdriver wedged into my engine bay. I called the dealership immediately and did not receive a call back about my concern. When the dealership called asking for my business in Jan 2018, I asked if they had a response to my complaint from my last service appointment. They had no record. After my second direct ask, Dave Griffith, the Service Manager, replied to my concern. He told me he asked his technicians if the screwdriver belonged to them, to which they replied no. There was no apology, no concern for my safety, and no remorse for an issue that was clearly caused by his team - as no other has worked on my vehicle. Do not trust Dave Griffith, or Baytowne Hyundai, to do a complete or safe job on your vehicle. More

Thank you! We just purchased a vehicle through Adam Rotenberg at Baytowne Hyundai and we are totally impressed. From the first day we stepped into the dealership We just purchased a vehicle through Adam Rotenberg at Baytowne Hyundai and we are totally impressed. From the first day we stepped into the dealership, we were met with Adam's professionalism, humour, and knowledge. He is meticulous, caring, and open minded. Most of all, we were impressed with how he listened and helped us to find a vehicle that suited our needs. Thank you so much Adam! Rebecca & Glenn More

Awesome Experience!! We arrived later in the evening on a Monday night and were met by an enthusiastic and very easy to deal with salesman (Peter) in the parking lot. We We arrived later in the evening on a Monday night and were met by an enthusiastic and very easy to deal with salesman (Peter) in the parking lot. We knew what we were looking for and he helped us get what we wanted. Experience was entirely different than the one we experienced closer to home - worth the drive to Barrie! The Finance person also a very pleasant experience...overall very happy - hope that our experiences continue to be top notch! For now a 5 STAR for sure! Thank you Baytowne Hyundai. Jackie & Dan More

Outstanding Oh dear me what a fantastic mind blowing experience. I will send all of my many family members there as soon as I possibly can. Thank you ever so mu Oh dear me what a fantastic mind blowing experience. I will send all of my many family members there as soon as I possibly can. Thank you ever so much Baytowne_hyundai Hyundai for my wonderfully awesome Elantra More

Great customer service beyond my expectations.!!! I was so appreciative of the expertise and personal service my grandson and I received recently from service associate Kim I am a long time custom I was so appreciative of the expertise and personal service my grandson and I received recently from service associate Kim I am a long time customer of Baytowne Hyundai so when my 19 year old grandson experienced a very stressful and costly situation about a used Hyundai ( his first car purchase ) he had bought from another car dealer in Barrie , I immediately called Baytowne for advice. Thankfully Kim was very knowledgeable about this and in a very timely manner, addressed it and was able to determine there was a recall on this issue and the car would be fixed at no charge to my grandson. Not only did Kim deal with our car problem in a very professional manner, she went above and beyond to reassure us and make a very stressful time much easier to cope with. I have been a customer of Baytowne Hyundai for 20 years and have always received satisfactory customer service but this last experience exceeds any of my expectations. Thankyou to Baytowne Hyundai for employing exceptional associates like Kim. More

Horrible experience Extremely negative customer service. Was misinformed twice and had to stay for 2.5 hours instead of 1. Team member spoke inappropriately and did not t Extremely negative customer service. Was misinformed twice and had to stay for 2.5 hours instead of 1. Team member spoke inappropriately and did not take any accountability for the experience. I am surprised they even have a 3 out of 5 for their rating and thought this was worth taking the time to review. Very pathetic experience. More

Good dealership with helpful employees When i arrived i was greeted right away. Ryan was the salesman that assisted me. He explained everything very well and went out of his way for me. When i arrived i was greeted right away. Ryan was the salesman that assisted me. He explained everything very well and went out of his way for me. More

My first car purchase experience! The best possible customer service and overall experience purchasing my first new vehicle. I am so pleased with all of the assistance and support ea The best possible customer service and overall experience purchasing my first new vehicle. I am so pleased with all of the assistance and support each member of the Hyundai Baytown team provided me, I walked into the dealership not knowing much about anything and left confidently with my first purchase, I did not even think that I would be able to get my dream vehicle, but I was thanks to the incredible staff. I Could not imagine a better experience and I recommend this dealership to anybody And everybody! More

Awesome experience What a fantastic dealership. I would recommend to any one. They really take the time to understand your needs and help you buy a car rather than just What a fantastic dealership. I would recommend to any one. They really take the time to understand your needs and help you buy a car rather than just sell one. Highly recommended More

Puttibg Safety At Risk Horrible customer service in service department. Took over a month to get an appointment for oil change. My Electronic Stability Control light came on Horrible customer service in service department. Took over a month to get an appointment for oil change. My Electronic Stability Control light came on- called to get it looked out to find out if it's safe to drive...got told they couldn't/ wouldn't do it till middle of the week! I commute almost 2 hours to work; not acceptable! Called Orillia Hyundai and they got me in as soon as I got there. Let's just say I have switched dealerships! Such a joke of a dealership....they're going to allow an accident one day by their lack of concern More