Barrie Volkswagen

I have been coming to this dealership since 2009. Employees have come and gone since then, but the one thing that has remained the same is INTEGRITY. It's nice to see a familiar face like Roger ( Ser Employees have come and gone since then, but the one thing that has remained the same is INTEGRITY. It's nice to see a familiar face like Roger ( Service ), when I come in. Continue to stay true to what Volkswagen was built on. Honesty is still the best policy. Stay safe!! More

Always a pleasure to meet Roger and his team. Everything taken care of under pressure of Covid. Roger took great care of us and we felt quite safe taken care of under pressure of Covid. Roger took great care of us and we felt quite safe More

I picked up my new car this week and am quite pleased. I had the pleasure of sealing with Ian and Elliot through the process and they are amazing to deal with. They were both extremely professional an I had the pleasure of sealing with Ian and Elliot through the process and they are amazing to deal with. They were both extremely professional and personable. Even the receptionists were amazing to deal with. I’d highly recommend Barrie Volkswagen for you next purchase. I know I will. More

Everything was handled well and within the time frame offered. Tires were available for pick up but could have been wrapped which would have been an added touch. offered. Tires were available for pick up but could have been wrapped which would have been an added touch. More

Very unhappy.Arrived for a simple oil change this Very unhappy. Arrived for a simple oil change this morning a few mins before my 10am appointment time. Was told it would be an hour or so, fine, t Very unhappy. Arrived for a simple oil change this morning a few mins before my 10am appointment time. Was told it would be an hour or so, fine, that is fair. 11:30am comes around and no update on my vehicle or that there is a delay. Asked service desk about it and she said it would be a few more minutes. She asked if i wanted it washed, and I said no as I am now late as ive already been there long enough. 30 MINUTES later my vehicle was ready. I had previously had a service credit for a service I paid for that was supposed to be under warranty, the service desk lady didnt know where to look for it and asked if I had the paperwork for it. I would assume it be on the customer profile where they had all of my other info. I did not have time to wait longer as it had already been 2 HOURS FOR AN OIL CHANGE. So I paid $155 for an oil change and went out to my car. I got in the car and the steering wheel and shifter were filthy, my hands were black. I thought the touch points were supposed to be wiped down?? Guess not. So I spent two hours for an oil change to get overcharged and back into a vehicle with a greasy/dirty steering wheel and shifter. I know I declined the car wash but also didnt appreciate black hand prints on my door handle, especially on a white vehicle. I was considering trading in the Atlas for another, but if I do, I will not be returning to this dealership. More

Roger has always provided great service and advise on my vehicle at Barrie Volkswagen. I trust his judgement, and he always follows up with a call. vehicle at Barrie Volkswagen. I trust his judgement, and he always follows up with a call. More

They got me in for same day service and I was in and out within a hour. I wouldn’t trust my car with anyone else. Thank you! within a hour. I wouldn’t trust my car with anyone else. Thank you! More

The Service Agent was very accommodating, friendly and helpful. The gentleman that worked on my car cane out a d told all was good and that they would have it our shortly. Great Service by both Gentlem helpful. The gentleman that worked on my car cane out a d told all was good and that they would have it our shortly. Great Service by both Gentlemen. More

Very happy to deal with this group. Prices are on the higher side but they are a courteous and professional bunch. Dillon is the best! higher side but they are a courteous and professional bunch. Dillon is the best! More

Excellent customer service. The communication was effective and efficient. I was expecting a call or text message but info was sent to my email. I was a little surprised but it was all good. effective and efficient. I was expecting a call or text message but info was sent to my email. I was a little surprised but it was all good. More