Barrie Volkswagen

excellent service Roger Waithe very pleasant Very organized, friendly personnel, quick service ( was told it would take approx 1 1/2 - 2 hrs and it was ready in time) that's very important for me Very organized, friendly personnel, quick service ( was told it would take approx 1 1/2 - 2 hrs and it was ready in time) that's very important for me, overall very pleasant visit More

Jodi is an excellent customer representative. Jodi has always been excellent and pleasure to deal with. Wasn't happy with the dirty steering wheel and dirty finger prints on my glove box from Jodi has always been excellent and pleasure to deal with. Wasn't happy with the dirty steering wheel and dirty finger prints on my glove box from the technician. More

Very good no issues what so ever - this time !!!! I was impressed with the service this visit. Repairs carried out under warranty in timely manner. The last visit however left a lot to be desired. I was impressed with the service this visit. Repairs carried out under warranty in timely manner. The last visit however left a lot to be desired. Called by service clerk to advise that car was ready for pick-up but waited almost an hours for it. Mislead at the pricing for an oil change - was given three different prices VW called twice to re-schedule appointment as they hade inadvertently over-booked If it hadn't been that this visit required parts to be replaced under warranty there's no way I would have returned based on my experience of the week before More

Rewards Club Over the past five or six months I have been receiving notice that if I serviced my car that month I would be awarded an additional 25 dollars towards Over the past five or six months I have been receiving notice that if I serviced my car that month I would be awarded an additional 25 dollars towards my rewards club which would be applied to the cost of servicing my car. When servicing did come due in June I did not receive any such notice nor was the amount of 62 dollars I had accumulated on the rewards club deducted from my total amount of 892.79. If this club has been discontinued I was not given notice so I could take advantage of my reward. More

Beware Worst dealer around. Sales, service all terrible. Buy or service your car anywhere else. Can't even fix minor issues. My wife has been directing the f Worst dealer around. Sales, service all terrible. Buy or service your car anywhere else. Can't even fix minor issues. My wife has been directing the fabulous service advisors on what and how to service the car. More

Dismal service department I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service dep I did not purchase my vehicle at this dealership so cannot coment on sales. However everything the previous reviewer related regarding the service department I can echo. Although convenient as I live in Barrie, my last contact with them regarding a corrosion problem has convinced me to never step foot in the dealership again.. In over 2 month of trying they were never able to even start handling my issue. During my last call to the Service Manger, the response was it would be at least another 2-21/2 months to effect a resolution. I gave up. I have a close friend who purchased there and has experience the same and has now started taking his vehicle elsewhere. More

Better than Autohaus but not by much Phone always busy in service.....you have to leave messages. They do respond eventually...usually at a bad time when your busy. Polite but one fellow Phone always busy in service.....you have to leave messages. They do respond eventually...usually at a bad time when your busy. Polite but one fellow likes to debate your opinion of things as if he is the customer paying. Very expensive .....25% more than Alliston VW for a oil change. Very aggressive on emptying your pockets for service revenues with telemarketing "service reminders". Too bad they are not as aggressive filling out the warranty section of the owners manual for regular maintenance so you can prove to VW you did the maintenance for warranty. A independent VW repair shop in Orangeville pointed that out. I feel they are a traditional "stealership" service wise and once warranty is over I will never go back for service there. The sales staff were great but all gone now who I dealt with. More