Barrie Volkswagen

Superior service I had to take my new car in to get my spare key programmed. The staff were friendly, efficient and even washed my car for me. I had to take my new car in to get my spare key programmed. The staff were friendly, efficient and even washed my car for me. More

Professional and Friendly We have always been very happy with the service at Barrie Volkswagen. We find the service department to be extremely helpful. We would recommend Barr We have always been very happy with the service at Barrie Volkswagen. We find the service department to be extremely helpful. We would recommend Barrie Volkswagen to anyone. More

Lock issue I spoke with your new service manager. He was very knowledgeable and helpful. I'll be returning to your dealership for my next service. I left a few y I spoke with your new service manager. He was very knowledgeable and helpful. I'll be returning to your dealership for my next service. I left a few years ago due to poor service. I heard through a friend about the changeover and that the service manager was friendly and helpful in regards to her recent car issues. So I decided to call and give it another shot. The service manager was very polite. When I called my current dealership nobody returned my call. So I called Barrie VW and issue solved. I should have written this awhile ago but thank you Steve. You've renewed my trust in your service at Barrie VW! See you soon! More

Frusterated with Call Center, but happy with Service Personn The last service I recently had was handled as best as possible by the service department personnel. The call department though was not knowledgeable The last service I recently had was handled as best as possible by the service department personnel. The call department though was not knowledgeable and provided inaccurate information that caused frustration on my end. I have sent email directly to Service Department to advise of the details. More

concerned My report had everything checked off as if it was good. In particular the wipers were deemed ok by the check mark. My wipers are not good. It makes me My report had everything checked off as if it was good. In particular the wipers were deemed ok by the check mark. My wipers are not good. It makes me wonder if they actually checked everything they checked off. Just an observation More

Great service . No issues, delivered on time and under the estimate. Free shuttle service was prompt and friendly. Everything has been excellent since the renovatio . No issues, delivered on time and under the estimate. Free shuttle service was prompt and friendly. Everything has been excellent since the renovation at the dealership. More

Real Happy Had an issue with tires and rims within hours of my daughter going for her road license test. The mechanic and the service rep had my car up diagnosed Had an issue with tires and rims within hours of my daughter going for her road license test. The mechanic and the service rep had my car up diagnosed and new rims in perfect timing that I was still able to get my daughter to her road test. Phenomenal turn around time,caring and understanding. She Passed! The car passed!! More

Great Service Roger was great. Answered all of my questions quickly and always got back to me - something I've not always experienced at other dealerships. Custom Roger was great. Answered all of my questions quickly and always got back to me - something I've not always experienced at other dealerships. Customer service was excellent. More

Complete disappointment your dealership is ridiculous. Your sales accocates are not the faces I would want representing me. I will never purchase another VW because of the wa your dealership is ridiculous. Your sales accocates are not the faces I would want representing me. I will never purchase another VW because of the way that my situation was treated. I've contacted the GM and still NOTHING was done. So really, I'll continue to tell everyone that I meet that I wouldn't purchase another vehicle from VW. More

Disappointing service Asked how early I could drop off the car and get the curtesy shuttle to take me home on a Saturday. Was told 8:00am but when I dropped off the car, wa Asked how early I could drop off the car and get the curtesy shuttle to take me home on a Saturday. Was told 8:00am but when I dropped off the car, was told there was no shuttle on the weekend. Was told part of the package was a cleaning, when I got the car home realized that there was still sand on the mat in the back seat. (The car was nearly spotless to start with and was never touched at the dealer). More