Barrie Mitsubishi

Extremely disappointed and frustrated with Barrie Mitsubishi. I purchased a used vehicle from this dealership on May 2, 2026, and was advised by Sales Representative Brett Carter and Sales Manager P Mitsubishi. I purchased a used vehicle from this dealership on May 2, 2026, and was advised by Sales Representative Brett Carter and Sales Manager Patrick Gowan that the vehicle would be safety certified and that required service work would be completed prior to delivery. This work was agreed upon as part of the purchase price. I was specifically advised that the rear brake discs and pads needed to be replaced and that this work would be completed because the vehicle could not be sold without it. After taking delivery of the vehicle on May 8, 2026, and driving only approximately 1,000 km, I discovered that the rear brakes and rotors were worn down to the point of requiring replacement. This is extremely concerning and does not align with what was represented to me at the time of purchase. Brake pads and rotors should not go from being newly serviced to requiring replacement after such minimal use. During a phone conversation with Brett Carter on May 6, 2026, I was advised that the rear brakes would be completed prior to my vehicle pickup. This conversation occurred after the MTO safety inspection had already been completed, which indicates the brake service being discussed was separate from the safety certification and was part of the work promised prior to delivery. When I brought this concern forward, Barrie Mitsubishi refused to take responsibility and instead relied on a "36-day policy," leaving me feeling that the responsibility was being placed on me as the customer rather than addressing the concern that the vehicle was sold based on service work represented as completed. I requested the complete service documentation, including the repair order/work order, parts invoice, labour details, and confirmation of the rear brake replacement. I also requested the safety certification documentation, including the inspection records, brake measurements, and photos that Barrie Mitsubishi advised are required as part of the MTO electronic certification process. The response from ROB RUSSO about the bakes being "wear and tare" after 1000km to that extent is unacceptable as a dealership. They hide behind false paperwork. A dealership should stand behind the work its service department performs and the condition of the vehicles it sells. Unfortunately, my experience has been that once the sale was completed, the level of customer support and accountability changed significantly. I am now pursuing this matter further due to my concerns regarding the service work represented as completed and the dealership’s refusal to properly address the situation. I would strongly caution anyone purchasing a used vehicle from Barrie Mitsubishi to independently verify all repairs and service items before accepting delivery. My experience has been extremely disappointing, and based on how this situation has been handled, I would not recommend this dealership. Do yourself a favour and go to any other dealership in Barrie. More

what do you think you are going to get from a car dealership that is open bank hours? We tried, really tried to buy a car here but every trim level we would have accepted was not available or the var dealership that is open bank hours? We tried, really tried to buy a car here but every trim level we would have accepted was not available or the various discounts, loyalty, could not be honored. We walked away. Mitsubishi as a Canadian car dealer is dead in the water. They only offer 3 variants of the same SUV at really different pricing. Their famous warranty is NBD these days. If you buy a dying car marque you only have yourself to blame when you can't get service after they leave Canada. And they will. More

I am absolutely livid with my experience at Mitsubishi, and specifically with the manager Niculae Raiciu, who sold me an "Platinum shield protection plan." I was promised that this plan would cover a wide and specifically with the manager Niculae Raiciu, who sold me an "Platinum shield protection plan." I was promised that this plan would cover a wide range of issues and give me peace of mind with my purchase. Turns out, his promises don’t match the agreement that you signed. I was assured that the protection plan would take care of everything from A to Z, but when it came time to use it, I was left with nothing. It’s a complete joke! When I brought up the issues with my vehicle, the protection plan was practically useless. The manager flat-out lied about what the coverage would entail and now I’m stuck with costly repairs that I was told would be covered. He was incredibly pushy during the sale and kept assuring me that this was the best option for peace of mind, but now it feels like I’ve been completely scammed. Do yourself a favor and AVOID this protection plan — and especially avoid dealing with this dishonest manager. He clearly does not care about customer satisfaction, only pushing extra products that don’t do what they’re promised to do. Worst purchase experience I’ve ever had! More

Great customer service. Brett was fantastic to deal with. Would recommend Mitsubishi in Barrie for a reasonable and reliable vehicle. Brett was fantastic to deal with. Would recommend Mitsubishi in Barrie for a reasonable and reliable vehicle. More

Worst dealership I have ever been too Bought a brand new 2023 outlander and the windshield cracks from a stone hitting it now refusing to help me when told my warranty would cover this situation no question 2023 outlander and the windshield cracks from a stone hitting it now refusing to help me when told my warranty would cover this situation no questions asked That’s why I bought the warranty Bunch of scammers. This is how you treat new customers ?? Should have stayed with Hyundai, do better… More

The best Mitsubishi dealership I have ever dealt with. They did diagnostics of my transmission within 4 hours and replaced it under warranty within 2 business days. Meanwhile the Yonge North Mitsubishi in They did diagnostics of my transmission within 4 hours and replaced it under warranty within 2 business days. Meanwhile the Yonge North Mitsubishi in Richmond Hill was holding my car for almost 10 days and didn't even do the third part of what guys from Barrie did during 4 hours. I am very happy I took my car away from those scammers in Richmond Hill (they wanted to charge me almost $500 for the job they've never done) and brought it to Barrie, where honest guys do real job. Many thanks to Scott and Rob, you guys made me believe that honesty and fairness exist and made my trip back to New Brunswick safe and sound! More

Go anywhere else BUT this place Barrie service department. Zero stars would be more accurate. They have terrible customer service, the service manager is rude and condescending. Staf Barrie service department. Zero stars would be more accurate. They have terrible customer service, the service manager is rude and condescending. Staff were no better. A simple repair turned into a $500++ robbery. Head office did nothing! Shame on you Mitsubishi. Go anywhere else than here, trust us. More

Horrible Got an alignment here, not long after I noticed my car drifting to the left while driving. Was told by service rep Amber bring it in we will look at i Got an alignment here, not long after I noticed my car drifting to the left while driving. Was told by service rep Amber bring it in we will look at it, it would be free. After I get the car checked out they try to charge me $66. Even speaking with the service manager they still charged me for looking at the car. Stay clear of this dealership.. More

Terrible Service Department! From the day I bought my Oultlander in 2009 the service has been terrible. Every time we made an appointment ...they were never on time..always had t From the day I bought my Oultlander in 2009 the service has been terrible. Every time we made an appointment ...they were never on time..always had to sit and wait. Sometime this happens but this is consistent with this place . Rob the service manager is rude.. yelled at me and slammed the phone on me while I was trying to explain something. Contacting Mitsubishi head office is useless. I am buying a new Mitsubishi,,but NOT at this dealership. Do your research before buying from them. More

2014 outlander was in for service i had called to book my appointment for my 2014 outlander and the lady on the phone who booked me in was very pleasant, when i arrived i was greeted v i had called to book my appointment for my 2014 outlander and the lady on the phone who booked me in was very pleasant, when i arrived i was greeted very fast and was helped right away both ladies behind the desk where very helpful and i felt very welcomed. when my car was in i got updates on how long till it came out because i had a little bit of a time crunch. they got me in and out in a very timely matter i will happily recommend barre Mitsubishi service and i will be back for all my other repairs More