My experience was not what I expected. I bought a new car and it was not totally clean, even knowing that it rained during the morning, some parts inside the vehicle was not clean and there was garbage inside the door's pocket/holder.
The sales consultant (John Ulman) was very insistent and did not know many features of the vehicle. He was all the time trying to confound me about the financial values and calculations in order to "supposedly" find a better solution that fitted for me.
During the pick up of the vehicle, he did not give all the information about the car, just asked me what I would like to know. If a person is buying a new Jeep for the first time, for sure he/she do not know some details and specific features of the car. How to ask about something that does not know yet.
He also did not know how the recommended maintenance works, giving me wrong information that I asked him if he was sure and he called another consultant that gave me the right information. I asked about the trailer hitch's plug and he told me that it was an accessory that I could buy and then I found it inside the console.
The sales consultant was unprepared. I know that my English is not good because I have been living in Canada for only 8 months but he conveniently only said did not understand me only when I questioned values or when he did not know the answer.
The fact was that I really want to buy that car, if I was not sure about it, probably I would go to another dealer because I think the customer service was not acceptable for this great brand.