Bannister Honda Service & Car Sales

They used to be much better I used to rave about the staff & service at Vernon Bannister Honda however in the last year or so, the service has gone downhill, I am sorry to say. Y I used to rave about the staff & service at Vernon Bannister Honda however in the last year or so, the service has gone downhill, I am sorry to say. Yesterday my car had a B service. I told them that the air filters & wipers had been changed by my husband. When I picked up my car, which I assumed, but was not told had been cleaned to Covid standard, as I was leaving, the girl on the service desk, ran out after me saying she wanted to show me the cabin filter. She opened my car, sat in it, showed me the filter & then replaced it. She was not wearing a mask nor gloves nor kept 2metres away from me. If she hadn’t caught me as I paid & left (I was served by another staff member) I would have driven away with no cabin filter. I also didn’t know if I had to sanitize my car after her being in it. This was just this visit. I could tell other stories from previous visits to show how things have changed. I used to feel like a valued customer, now I feel I am just a number & a potential additional sale. More

Thank you!! Riley made the transaction smooth and was very informative with every aspect, especially during Covid! Best salesman ever! We shall return and recommend !!! very informative with every aspect, especially during Covid! Best salesman ever! We shall return and recommend !!! More

We had an oil change done on our 2016 HR/V We are really please with the Honda dealership but we noticed yesterday that the service lady did not go through our bill with us like the old service We are really please with the Honda dealership but we noticed yesterday that the service lady did not go through our bill with us like the old service people used to, after reading the papers we assume we need to buy new front tires, she should have gone through it with us, but that’s ok we are capable of figuring it out ourselves.thank you More

I could not have had a better experience buying my first new vehicle! Khoa is a wonderful person and a fantastic person to work with. THANK YOU! new vehicle! Khoa is a wonderful person and a fantastic person to work with. THANK YOU! More

The people are really great and I like the reminder the day before . I wasn’t happy about sitting 2 hours ,,, for an oil change . Gotta work on better scheduling perhaps . day before . I wasn’t happy about sitting 2 hours ,,, for an oil change . Gotta work on better scheduling perhaps . More

Oil change Your dealership has excellent customer service and your people are extremely knowledgeable in each of their positions. Thanks again for your assistan Your dealership has excellent customer service and your people are extremely knowledgeable in each of their positions. Thanks again for your assistance in servicing my car.. More

Outstanding service!!! We have been looking for a truck for quite some time now. A Honda wasn’t on our list when we first started looking but they came to the forefront over We have been looking for a truck for quite some time now. A Honda wasn’t on our list when we first started looking but they came to the forefront over the last few weeks. My wife found the truck we bought online so we decided to drive to Vernon from Kamloops to check it out. I called them to let them know we would be coming down the next day to check out 2 vehicles on the lot. Upon arrival at the dealership we were greeted by Khoa and we immediately felt at ease with him. He had the truck out for us and after completing some quick paperwork we were off on our test drive. 2.5 hours later we returned and started the dance to get this truck. After speaking with Udai about our financing needs (Challenging situation) he went to work on our behalf and worked a miracle for us. We received the call yesterday informing us we had obtained our financing and to come pick up our truck. After completing all paperwork and insurance paperwork we were on our way home in our new ride. This was also the best detailing job we have ever had on a used vehicle. All we have to say about this dealership and theIr staff is out of all the dealings we’ve had buying vehicles over the years, Bannister Honda and all of their staff are the most professional, efficient and knowledgeable people we have ever dealt with! Highly recommend them if you’re looking to buy new or used. More

This was my 1st purchase of a car and it was a lovely experience Khoa Vo was awesome to deal with along with everyone else. Thks Sherry experience Khoa Vo was awesome to deal with along with everyone else. Thks Sherry More

Good friendly service their shuttle service is not going now because of the pandemic and social distancing understandable but they did provide me with a sanitized courtesy their shuttle service is not going now because of the pandemic and social distancing understandable but they did provide me with a sanitized courtesy car so I could run some errands Thank you very much More

very disapointing I took the car in for service and I expected to get my car back in a very clean condition. Just the way I brought it in.But that was not the case . It I took the car in for service and I expected to get my car back in a very clean condition. Just the way I brought it in.But that was not the case . It came back filthy and you can ask the service advisor Lauren Brown who saw the mess and totally agreed with the extremely dirty condition I received the car in. More