Bannister Honda Service & Car Sales

Pam and Norm's experience at Bannister Honda May 2020 This dealership had nicely arranged vehicles outdoors. The salesman, Khoa was so friendly and attentive. When we first stopped by he came out right aw This dealership had nicely arranged vehicles outdoors. The salesman, Khoa was so friendly and attentive. When we first stopped by he came out right away smiling and helpful in showing us the car we were looking at and gave good info on other similar cars. He didn't get impatient and was upbeat in a relaxed manner. He was attentive and informative and not pushy, which many car salesman are, but not Khoa. He pointed out many nice features and when we noticed some small flaws (scratches) he just replied that it wasn't a new car in a friendly way with his nice smile. He encouraged us to test drive the car. He took my husband's cell phone number before we left and called us about different possibilities while informing us the car came from Alberta so not only would we be getting the standard inspection but also the inspection for cars coming into BC from Alberta. Buying a car for us is a big deal and a bit stressful but he made it a comfortable experience. He filled out the form where what he had said we would be getting (inspection/gas/lowered price/repairs if needed, etc. ) was written down and agreed upon. He took my down payment by debit. He knew what he was doing. About the building itself: Inside the buidling there was a leak in the window which caused a puddle on the floor, which Khoa attended to and reported to management right away. The washrooms were clean and modern but the toilet paper dispensers in the back washroom were so useless; only one tissue came off the roll holder and then broke off-frustrating! It's a fairly new dealership and some of these things will no doubt get fixed. When we first arrived there were no cars in the showroom but the day we bought the 2013 Ford Escape about a week later, there were many beautiful cars in there. The man in charge of arranging financing, Udai, was very helpful and a pleasure to talk with. He was so knowledgeable and explained different aspects of the sale, the paperwork concerning financing through my bank,getting the best interest rate from TD Canada Trust and the terminology of wording in documentation.He was patient while I read through the documents thoroughly; and while my husband and I were waiting for the finance application to go through the fax he engaged us on different topics and seemed genuinely interested in us and our opinions; a relaxed and personable man. Then he helped us with getting insurance and arranging a 3 year warranty, getting the vehicle registered in both our names and photocopied the door code and presented a nice package with all the paperwork. Udai and Khoa have a nice sense of teamwork. Back to Khoa, he kept checking in with us, brought us water and once the paperwork was done went over the vehicle point by point in an easily understandable way. He was cheerful and repeated info when I didn't understand how something worked. He was very active in getting things done and helping other people besides us, multi-tasking. He got the spare tires loaded in the way we wanted them. The car was in very good shape after work had been done the inspection required. It had a beautiful wax job and clean interior. Khoa said "don't be a stranger, call me any time and I'll be happy to help you if anything comes up you have questions about" Even though Bannister Honda Services and Sales spent quite a bit of money on getting work done on the vehicle, more than they expected, they did not try to get us to pay more and honored their price. We feel we got a very nice car, had a pleasant experience with staff and would recommend Vernon Bannister Honda dealership to family and friends. Thanks again to Khoa and Uday. Much appreciated. More

if not available to clean car with a $295 cost of service at least offer a Stogies car wash free. It was big deal to have a clean car that is maintained but if Covid19 issue then offer a $10 wash at car wash at least offer a Stogies car wash free. It was big deal to have a clean car that is maintained but if Covid19 issue then offer a $10 wash at car wash in Stogies in Vernon. Parts for repair still not available & no follow up when the parts maybe available ... no communication makes customers feel neglected More

Got the VIP treatment In spite of the Covid 19 fiasco, this dealer is evolving to meet the challenge. The waiting area was completely redesigned for social distancing and v In spite of the Covid 19 fiasco, this dealer is evolving to meet the challenge. The waiting area was completely redesigned for social distancing and very inviting. My vehicle was serviced and finished in good time. I love the tire storing option. No more lugging heavy tires with wheels during seasonal changes! More

Lauren and John in the service department and are awesome! They always greet me by name, and explain exactly what will happen with my vehicle. They provide excellent service, even during a pandemic. awesome! They always greet me by name, and explain exactly what will happen with my vehicle. They provide excellent service, even during a pandemic. More

Swapping winter tires for summer & an oil change Staff is very pleasant and had my car done in the time frame they quoted. Highly recommend Bannister Honda Service department. Also, they worked great Staff is very pleasant and had my car done in the time frame they quoted. Highly recommend Bannister Honda Service department. Also, they worked great considering we have a pandemic going on! More

great experience!!! I would recommend Bannister Honda to others and have so already because of the great experience we had there. There was no pressure and super friendly I would recommend Bannister Honda to others and have so already because of the great experience we had there. There was no pressure and super friendly. Thanks very much. More

Always such a great time going to Honda. Lauren is so wonderful. Always happy. Always goes above and beyond. Love bannister Honda. Always feel welcomed. wonderful. Always happy. Always goes above and beyond. Love bannister Honda. Always feel welcomed. More

Noise that had to be fixed. Had a noise ( squeal ) in front brakes that wasn’t always there and had to get it checked out. John checked me in quickly and in a short time I had th Had a noise ( squeal ) in front brakes that wasn’t always there and had to get it checked out. John checked me in quickly and in a short time I had the answer. Lauren took over from there to give me this news and handle it to the end. Both of these were friendly and helpful staff. Quick job done by the mechanics involved in the work. This was my only unexpected trip to the dealership in the last 8 years that wasn’t a regular service. More

Exceptional staff made it a breeze. Had tires changed in a reasonable amount of time and had a loaner so no issue getting to and from the dealership. Service and cost are the best around. a reasonable amount of time and had a loaner so no issue getting to and from the dealership. Service and cost are the best around. More