Bannister Honda Service & Car Sales

We had an oil change done on our 2016 HR/V We are really please with the Honda dealership but we noticed yesterday that the service lady did not go through our bill with us like the old service We are really please with the Honda dealership but we noticed yesterday that the service lady did not go through our bill with us like the old service people used to, after reading the papers we assume we need to buy new front tires, she should have gone through it with us, but that’s ok we are capable of figuring it out ourselves.thank you More

I could not have had a better experience buying my first new vehicle! Khoa is a wonderful person and a fantastic person to work with. THANK YOU! new vehicle! Khoa is a wonderful person and a fantastic person to work with. THANK YOU! More

The people are really great and I like the reminder the day before . I wasn’t happy about sitting 2 hours ,,, for an oil change . Gotta work on better scheduling perhaps . day before . I wasn’t happy about sitting 2 hours ,,, for an oil change . Gotta work on better scheduling perhaps . More

Outstanding service!!! We have been looking for a truck for quite some time now. A Honda wasn’t on our list when we first started looking but they came to the forefront over We have been looking for a truck for quite some time now. A Honda wasn’t on our list when we first started looking but they came to the forefront over the last few weeks. My wife found the truck we bought online so we decided to drive to Vernon from Kamloops to check it out. I called them to let them know we would be coming down the next day to check out 2 vehicles on the lot. Upon arrival at the dealership we were greeted by Khoa and we immediately felt at ease with him. He had the truck out for us and after completing some quick paperwork we were off on our test drive. 2.5 hours later we returned and started the dance to get this truck. After speaking with Udai about our financing needs (Challenging situation) he went to work on our behalf and worked a miracle for us. We received the call yesterday informing us we had obtained our financing and to come pick up our truck. After completing all paperwork and insurance paperwork we were on our way home in our new ride. This was also the best detailing job we have ever had on a used vehicle. All we have to say about this dealership and theIr staff is out of all the dealings we’ve had buying vehicles over the years, Bannister Honda and all of their staff are the most professional, efficient and knowledgeable people we have ever dealt with! Highly recommend them if you’re looking to buy new or used. More

Oil change Your dealership has excellent customer service and your people are extremely knowledgeable in each of their positions. Thanks again for your assistan Your dealership has excellent customer service and your people are extremely knowledgeable in each of their positions. Thanks again for your assistance in servicing my car.. More

This was my 1st purchase of a car and it was a lovely experience Khoa Vo was awesome to deal with along with everyone else. Thks Sherry experience Khoa Vo was awesome to deal with along with everyone else. Thks Sherry More

Good friendly service their shuttle service is not going now because of the pandemic and social distancing understandable but they did provide me with a sanitized courtesy their shuttle service is not going now because of the pandemic and social distancing understandable but they did provide me with a sanitized courtesy car so I could run some errands Thank you very much More

Pam and Norm's experience at Bannister Honda May 2020 This dealership had nicely arranged vehicles outdoors. The salesman, Khoa was so friendly and attentive. When we first stopped by he came out right aw This dealership had nicely arranged vehicles outdoors. The salesman, Khoa was so friendly and attentive. When we first stopped by he came out right away smiling and helpful in showing us the car we were looking at and gave good info on other similar cars. He didn't get impatient and was upbeat in a relaxed manner. He was attentive and informative and not pushy, which many car salesman are, but not Khoa. He pointed out many nice features and when we noticed some small flaws (scratches) he just replied that it wasn't a new car in a friendly way with his nice smile. He encouraged us to test drive the car. He took my husband's cell phone number before we left and called us about different possibilities while informing us the car came from Alberta so not only would we be getting the standard inspection but also the inspection for cars coming into BC from Alberta. Buying a car for us is a big deal and a bit stressful but he made it a comfortable experience. He filled out the form where what he had said we would be getting (inspection/gas/lowered price/repairs if needed, etc. ) was written down and agreed upon. He took my down payment by debit. He knew what he was doing. About the building itself: Inside the buidling there was a leak in the window which caused a puddle on the floor, which Khoa attended to and reported to management right away. The washrooms were clean and modern but the toilet paper dispensers in the back washroom were so useless; only one tissue came off the roll holder and then broke off-frustrating! It's a fairly new dealership and some of these things will no doubt get fixed. When we first arrived there were no cars in the showroom but the day we bought the 2013 Ford Escape about a week later, there were many beautiful cars in there. The man in charge of arranging financing, Udai, was very helpful and a pleasure to talk with. He was so knowledgeable and explained different aspects of the sale, the paperwork concerning financing through my bank,getting the best interest rate from TD Canada Trust and the terminology of wording in documentation.He was patient while I read through the documents thoroughly; and while my husband and I were waiting for the finance application to go through the fax he engaged us on different topics and seemed genuinely interested in us and our opinions; a relaxed and personable man. Then he helped us with getting insurance and arranging a 3 year warranty, getting the vehicle registered in both our names and photocopied the door code and presented a nice package with all the paperwork. Udai and Khoa have a nice sense of teamwork. Back to Khoa, he kept checking in with us, brought us water and once the paperwork was done went over the vehicle point by point in an easily understandable way. He was cheerful and repeated info when I didn't understand how something worked. He was very active in getting things done and helping other people besides us, multi-tasking. He got the spare tires loaded in the way we wanted them. The car was in very good shape after work had been done the inspection required. It had a beautiful wax job and clean interior. Khoa said "don't be a stranger, call me any time and I'll be happy to help you if anything comes up you have questions about" Even though Bannister Honda Services and Sales spent quite a bit of money on getting work done on the vehicle, more than they expected, they did not try to get us to pay more and honored their price. We feel we got a very nice car, had a pleasant experience with staff and would recommend Vernon Bannister Honda dealership to family and friends. Thanks again to Khoa and Uday. Much appreciated. More

very disapointing I took the car in for service and I expected to get my car back in a very clean condition. Just the way I brought it in.But that was not the case . It I took the car in for service and I expected to get my car back in a very clean condition. Just the way I brought it in.But that was not the case . It came back filthy and you can ask the service advisor Lauren Brown who saw the mess and totally agreed with the extremely dirty condition I received the car in. More

if not available to clean car with a $295 cost of service at least offer a Stogies car wash free. It was big deal to have a clean car that is maintained but if Covid19 issue then offer a $10 wash at car wash at least offer a Stogies car wash free. It was big deal to have a clean car that is maintained but if Covid19 issue then offer a $10 wash at car wash in Stogies in Vernon. Parts for repair still not available & no follow up when the parts maybe available ... no communication makes customers feel neglected More