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Bannister Chilliwack Chrysler Dodge Jeep Ram

Chilliwack, BC

4.4
778 Reviews

45730 Hocking Ave

Chilliwack, BC

V2P 6J1

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778 Reviews of Bannister Chilliwack Chrysler Dodge Jeep Ram

April 03, 2019

Poor Service and Theft for my vehicle My last review was deleted. Long story short I paid 212$ for this dealership to eventually rotate two tires( didn’t do it the first time so I had to More

by Skronk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Apr 03, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Hi Skronk1, Your review was not deleted. We have our response shown below. We simply have just asked you to call our GM Carson Grant at the store so we can rectify. Sounds like our store made a mistake but made it right on our end, we are human and do make mistakes. We apologized for that and attempted to pay for your misplaced parking pass...... Again sorry for your displeasure but this was not intentional at all. Hope to talk with you soon

March 25, 2019

Couldn’t be Happier Brad at O’Connor was amazing! I told him what features I was most interested in and within minutes he had shown me the perfect vehicle. I drove away e More

by Angelic444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Marr, Brad Smith, Carson Grant
Mar 25, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for your review and of course the opportunity to earn your business! If you need anything in the future please don't hesitate to reach out to us and remember we pay referrals for anyone you send into us that purchases. Thanks again and enjoy your new vehicle!

March 21, 2019

Smooth Sale Stacey and Jake are both very friendly, helpful, and knowledgeable salesmen. I was very fortunate when I called OConnor that Stacey had answered my c More

by Caron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Marr, Jacob Davies, Stacey Seniuk
Mar 22, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for the review! Hope you enjoy your new vehicle!

March 20, 2019

Awesome service I had a great experience thank to Brad and the whole team at Oconnor Crysler chilliwack. Brad do not push me at all into a purchase and even through i More

by Wizwelding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Smith, Carson Grant
Mar 20, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for the glowing review and obviously for giving us an opportunity to earn your business! If you need anything what so ever through the ownership of your vehicle please don't hesitate to reach out to either Bradley or myself. Thanks again and look forward to seeing you around the store! Carson Grant General Manager

March 11, 2019

Staff in all departments are fablouse Everybody there does the best they can for you. They go above to help you get what you want. Very honest. Wonderful service. Like that insurance is ri More

by Brenda whitetiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Marr, Bill Reid, Brad Smith, Carson Grant
Mar 11, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Hi Brenda, Thank you for the review and more importantly the opportunity to earn your business! We hope you are loving your new vehicle and if you need anything in the future please don't hesitate to reach out! Carson Grant

March 02, 2019

Fast Convenient Friendly service! No matter what you purchase it is somewhat stressful. Buying something very expensive is always trying. So Although it was nerve racking my salesman More

by Happy in/on my Journey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Campbell, Christina Marr, Christina Marr, Gary Campbell
Mar 05, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for your review and the opportunity to earn your business! We hope you enjoy your new vehicle!

February 25, 2019

Fooled by their Administrative/Documentation Fee Overall my experience was good - my only issue is their deceptive pricing. I did not know at all that they would tack on $1098 for administration/doc More

by midmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Smith
Feb 26, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Good Morning Midmar, First off thank you for your review. We are continuing to try and learn and without the feed back of our clients we will not be able to do so. Our goal has always been to give a world class experience and I see that we have come up short here with you. I have spoken with Bradley about this and he mentioned we did negotiate on a price of the vehicle with no fees added. I see we came to an agreement with fees in as we show our fees on the bill of sale at all times. So that means we backed out the fees on your deal. Brad is a very hard working Sales Representative that is always honest and upfront with his clients. I encourage you to reach out to me so we can discuss further if you would like. Obviously this is not how we want our clients to feel when purchasing a vehicle from us. Reputation is everything, especially within the car industry and we have worked very hard at making our image a good one. Thank you and look forward to speaking with you soon! Carson Grant General Manager

Feb 26, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Good Morning Midmar, First off thank you for your review. We are continuing to try and learn and without the feed back of our clients we will not be able to do so. Our goal has always been to give a world class experience and I see that we have come up short here with you. I have spoken with Bradley about this and he mentioned we did negotiate on a price of the vehicle with no fees added. I see we came to an agreement with fees in as we show our fees on the bill of sale at all times. So that means we backed out the fees on your deal. Neither here nor there I understand you are quite upset and disappointed with us as a store. This is something that we don't want and would encourage you to call me to discuss further. Brad is a very hard working Sales Representative that is always honest and upfront with his clients. I encourage you to reach out to me so we can discuss further if you would like. Obviously this is not how we want our clients to feel when purchasing a vehicle from us. Reputation is everything, especially within the car industry and we have worked very hard at making our image a good one. Thank you and look forward to speaking with you soon! Carson Grant General Manager

February 13, 2019

Wonderful Experience! Couldn't Be Happier! I was approached by O'Connor wanting to take my old vehicle off of my hands. At first I was skeptical but after speaking with Brad over the phone I st More

by Beep Beep Jeep Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Weeks, Brad Smith
Feb 26, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for the glowing review and of course the opportunity to earn your business! If you need anything in the future please don't hesitate to reach out to me. Carson Grant General Manager

January 20, 2019

A confident and trustworthy experience I would like to thank Brad Smith with helping me with my easy and stress less transition to my new vehicle from Oconner Chrysler. He helped me with in More

by Hotrod,rod123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Marr, Bill Reid, Brad Smith
Feb 26, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for the review!

December 29, 2018

Seamless, easy, very friendly Brad had taken our information as to what we were looking for in terms of options and color preferences we wanted in our new Jeep purchase. With in a More

by Happy Jeep Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Marr, Brad Smith
Feb 26, 2019 -

Bannister Chilliwack Chrysler Dodge Jeep Ram responded

Thank you for your review and of course the opportunity to earn your business!

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