Bank Street Kia

My experience with Bank Street KIA was nothing less than excellent. This was my first new car and I had done my research and decided on the KIA Optima hybrid before visiting a few dealerships, including on excellent. This was my first new car and I had done my research and decided on the KIA Optima hybrid before visiting a few dealerships, including one in Niagara Falls and St. Catharines. At Bank Street KIA, I met Sarah Hattab, the most knowledgable, helpful, and friendly salesperson I had the pleasure to meet. She definitely knows about hybrids. Having researched the car thoroughly before going to Bank Street KIA, I only had a few questions which Sarah was able to answer without hesitation and to my complete satisfaction. The car I was to buy was on display at a golf course not far from the dealership, so off we went in another Optima hybrid to have a look. It was a sunny Saturday morning and when we got to the golf course, one of the course workers took us to the third tee in a golf cart. We spent some time going over the many features of the car which Sarah seemd to know like the back of her hand. Then it was back to the dealership to talk money. There was never any pressure during negotiations and I was pleased with the result. Frank Daoud walked me through the paperwork and answered all my questions to my satisfaction. When I left, I felt that I had got a great deal and no second thoughts. I've had my Optima hybrid for two weeks now and can't say enough about it. The professional and courteous service from Bank Street KIA was beyond reproach and I would recommend them to anyone thinking about buying a new car. More

I had a great experience at Bank KIA; Amin was very good at making sure all my questions were answered and all my requet met in order for me to make an informed descision. All negotiations were made withou at making sure all my questions were answered and all my requet met in order for me to make an informed descision. All negotiations were made without any pressure and respecting my need to think or check something whenever I needed to. It is so important when you make a major purchase like this that you feel heard and understood as a client and that is exactly how I felt thougout the process leasing my car. Frank was also giving me all the information I requested while completing the financial papers and made sure everything was clear to me. There again making me feel heard. Thank you for the high quality of service and customer care! Lyne More

Authentic, credible, Realistic, Hospitable, affordable, Polite, honourable, courteous, dependable, reasonable, trustworthy, up front, listens, giving and friendly. I had the greatest experience at Ban Polite, honourable, courteous, dependable, reasonable, trustworthy, up front, listens, giving and friendly. I had the greatest experience at Bank Street KIA compared to other dealerships I had gone to. They listened to what I wanted and gave me more! Mo was very helpful with getting a car to test-drive and took me on a great route where you drive in the city and on the Highway, The route gives you are real feel for how the car drives. Sayid help me make my decision on what car I want and helped me get extras for the vehicle. Frank was honest and got me the right financing and warranty for my car. Bank Street KIA is like a big family willing to help, listen and find the right car for anyone who walks in the doors. More

Charbel was courteous and knowledgeable. He worked extremely hard to obtain me a deal that made me happy. I will recommend that friends and family go to this dealer when they are in the market for a n extremely hard to obtain me a deal that made me happy. I will recommend that friends and family go to this dealer when they are in the market for a new vehicle. More

I had great service with knowledgeable staff. They treated me professionally and were very helpful. Sarah went out of her way to be as helpful as possible. No pressure buying. I liked that. Hassan, th treated me professionally and were very helpful. Sarah went out of her way to be as helpful as possible. No pressure buying. I liked that. Hassan, the finance manager, went all out to get me the best financing possible for my needs. I will be recommending Bank Street Kia to anyone and everyone I know who are looking for a new car (or used). More

We are giving the best rating as every time we attended Bank Street Kia, the customer service was excellent. When we enter the Kia building, the staff is courteous and attentive to our presence. The 3 r Bank Street Kia, the customer service was excellent. When we enter the Kia building, the staff is courteous and attentive to our presence. The 3 representatives which whom we worked with were more than cordial, attending to our every needs with distinction. All our questions were answered promptly. We felt there worked for us, recommending the best options for our budget. More

We were very pleased with our experience at Bank Street Kia. Amin Sajadi was excellently thorough in helping us choose our 2012 Kia Rondo EXV6. His manner was calm and without pressure, and he truly enjoye Kia. Amin Sajadi was excellently thorough in helping us choose our 2012 Kia Rondo EXV6. His manner was calm and without pressure, and he truly enjoyed the kids, whose energy might have flustered a less easy-going sales rep! He made us feel valued, and let us know that our satisfaction was paramount. He made sure to introduce us to Philip in the service department on the day we picked up the car, in order to foster that relationship. We have driven our beautifully-appointed Rondo for several days now and couldn't be happier. Thank you, Amin and Bank Street Kia, for your professionalism and generosity. We would highly recommend this dealership to all. More

The sales person, Sarah Hattab, was very knowledgeable and helpful. THey gave us a great trade-in on our used vehicle and were very flexible. They allowed us to keep our used vehicle an extra 2 weeks with and helpful. THey gave us a great trade-in on our used vehicle and were very flexible. They allowed us to keep our used vehicle an extra 2 weeks with only a small deposit which they refunded when we picked up the new van. When we came in to pick up our new van, they took time to show us everything and even paired our cell phones to the vehicle. Ralph Haddad had arranged an even an even better financing deal than we originally planned for, and he threw in a couple of extras for free. Our experience was totally positive and we would not hesitate to buy another vehicle from this dealership. We are completely happy with our experience More

I came in to Bank Street Kia about 2 weeks ago to look into the purchase of a Kia Soul. I sat down with a sale associate and after 2 or more long hours, I was as confused as when I came in and felt that into the purchase of a Kia Soul. I sat down with a sale associate and after 2 or more long hours, I was as confused as when I came in and felt that there was no way I could comfortably permit myself a new vehicle. I have money and savings but I was unsure if I wanted to deplete that nest egg or continue driving my current car. I left the dealership with the thought that I'd be waiting longer to get into my "dream car". A few days later I received a call from Sayid. I am a very busy person and I do not have hours to spend in a dealership. More so, I tend to be uncomfortable in high-pressure sales situations. I began communicating with Sayid via email. We went back and forth for close to 2 days and probably over a hundred emails - Sayid patiently answered ALL of my questions (and I KNOW I am a demanding customer - I've worked in sales and in front line customer service for many years and I ask a LOT of questions before I make a decision). Sayid never lost patience with me, he promptly answered every question, some questions two or three times and after a lot of hard work, he showed me that a lease (which I wasn't originally considering) was my best option and we were able to get to a deal that I was very comfortable with but MORE IMPORTANTLY, he helped make a fearful and confused customer into much more educated and informed consumer. Sayid really dealt to my concerns in an excellent manner and you give car salesmen something to strive for. I've never owned/leased a Kia and as have not picked up my car yet I can't 100% say that I will again BUT, the next time I need a car, he'll be my first call. Thank you Sayid - you made my first trip into the new car world a great experience and I will HIGHLY recommend you to everyone I know. More

I was in about 1 week ago to negotiate a deal for a kia Sorento. Not knowing anything about the packages, just loving the look of the vehicle i was a little bit scared because i wasnt given the best deal o Sorento. Not knowing anything about the packages, just loving the look of the vehicle i was a little bit scared because i wasnt given the best deal on my current car and i didnt want to go through the same thing. I was pleased i met someone who knew enough about the cars to make me feel confident. And Sayed Who helped me make sence of my cars value and of how much a new Sorento is going to really change my family's budget. Frank made sure the bank and me both liked what was going on ;), and i was all done. I picked up my new car today and i am sooooo happy i found someone to help me buy a car, instead of trying to sell it to me. Thanks you guys again More