Bank Street Kia

We started as customers at Bank Street Kia in 1999 with the purchase of a Sportage. Following that purchase we have upgraded several times, with purchases of 2 Sedonas and most recently a Rio. When we fi the purchase of a Sportage. Following that purchase we have upgraded several times, with purchases of 2 Sedonas and most recently a Rio. When we first went to this dealership they showed a genuine interest for the customer and strived to meet or exceed expectations. Quality of the Kias in the early years left a lot to be desired, but the friendly and professional service more than made up for it. In recent years there was a complete change of staff at the dealership, and while the quality of the vehicles has greatly improved, the customer service, especially in sales, is now terrible. I could go through all the issues we have had, but “dishonesty” would adequately sum it up. We decided last year to give this dealership one last chance, and traded in our Sedona for a Rio, and after what the salesperson had assured us would be a "painless process with a great price", turned out to be a long drawn out battle to get a fair price for our trade in, and a mediocre deal on a new Kia, we will never buy a car from this dealership again. More

I traded the Forte for the Optima, what a great car. I am extremely happy with all services provided, I would recommend this location for sure. extremely happy with all services provided, I would recommend this location for sure. More

We purchased an Optima in 2012. The purchase experience was surprisingly enjoyable. The sales staff was very knowledgeable about the product and appeared more concerned with ensuring our needs were met th was surprisingly enjoyable. The sales staff was very knowledgeable about the product and appeared more concerned with ensuring our needs were met than making a sale. A year a half later, I am still very happy with my purchase including all the options we chose. We've had the car serviced at the dealership since we bought it and found the service staff to be very capable. Over, this dealership's commitment to high quality service is very much appreciated. I would definitely recommend Bank Street Kia. More

I was treated with old fashion customer service who bent over backwards to meet my requirements. They also have a great service department and met my needs to date. So far I am pleased with Bank St. Kia. over backwards to meet my requirements. They also have a great service department and met my needs to date. So far I am pleased with Bank St. Kia. More

My experiences thus far with Bank St Kia have always been very positive. The overall customer service experience is one of the better experiences that i have encountered regardless of the nature of the busi very positive. The overall customer service experience is one of the better experiences that i have encountered regardless of the nature of the business. I have made several recommendations to people resulting in sales on a few occasions because of the quality of the service and care that is provided by the team at Bank St Kia. Hopefully under new management this trend continues. I will continue to support this dealership because it is worth it. More

It was a great pleasure to deal with Daniel! He was very courteous and was very helpful!! Thank you very much for your great service! courteous and was very helpful!! Thank you very much for your great service! More

Buying the car was fine... It was the servicing of the vehicle afterwards.... I had to bring my vehicle in 6 times for the same issue. It was finally fixed after I put a comaint into kia canada.... vehicle afterwards.... I had to bring my vehicle in 6 times for the same issue. It was finally fixed after I put a comaint into kia canada.... More

I have purchased 2012 Kia Optima Turbo and had it serviced here mostly for oil changes. They are easy to deal with and not pushy. It was pleasure dealing with them so far. Cheers, Steve serviced here mostly for oil changes. They are easy to deal with and not pushy. It was pleasure dealing with them so far. Cheers, Steve More

Love my car, special thanks to hassan, pat and mustafa and the service department everything was perfect !!! I will gladly refer you guys to any1 looking for a car ! -Karl and the service department everything was perfect !!! I will gladly refer you guys to any1 looking for a car ! -Karl More

I had my second buying experience this year with Bank Street Kia. I purchased a new 2013 Kia Sorrento EX V6 with Sunroof. Such a great team and experience!! Everything I asked was done, ever little reque Street Kia. I purchased a new 2013 Kia Sorrento EX V6 with Sunroof. Such a great team and experience!! Everything I asked was done, ever little request down to the smallest detail. I love my Sorrento and in a few years I plan on going back for another (once this one is paid!) Another great thing about the sales team is when i go in for regular service while I am waiting I can comfortably walk around the sale floor and chat with the sales team and not feel obligated or pressured to buy something. I really appreciate everything Bank Street Kia has done for me and would strongly recommend to anyone to speak their sales team!! More