Bank Street Hyundai

Shuttle service is one way only. I normally receive excellent service from Bank Street Hyundai. Until Wednesday. I recently (Saturday) bought a 2015 Sonata from Bank Street Hyundai. I normally receive excellent service from Bank Street Hyundai. Until Wednesday. I recently (Saturday) bought a 2015 Sonata from Bank Street Hyundai. Monday, the A/C stopped working so I made an appointment to have the problem fixed. I would have preferred an appointment Saturday to avoid missing work (as I don't work weekends and could wait while the work is being done) but was told that "diagnostics aren't done on weekends". I therefore booked an appointment for Wednesday morning. That morning, I dropped the car off and took the Customer Care Shuttle to work expecting to be picked up once I had finished. Much the same way other dealerships operate. Well, I had no idea that there was such a thing as "no pick-up service" as I found out when I returned a call about the work being completed. Who knew "Customer Care Shuttles" were one-way only? I certainly didn't. Apparently, not even the driver knew because when I asked him about being picked up at 4 p.m., he told me "they don't like to go for pickups after 2 p.m. - you'll have to call them". In disbelief, I shared this news with my colleagues who also couldn't believe that the "Dealer of the year" doesn't offer the same basic service other dealerships in Ottawa/Gatineau do. Fortunately, I was able find a colleague going that way who agreed to give me a ride back to Bank Street Hyundai. I must admit however that I found the experience very disappointing and unusual for such as reputable business that is known for its superior customer service. I STRONGLY suggest that if the shuttle service leaves customers stranded downtown (or anywhere really), you post signs at the service counter and in the shuttle, and remind customers that they can’t rely on Bank Street Hyundai to return them to their vehicles. More

Great Service This is my second purchase at Hyundai Bank Street. John was great, helped us out a lot. Knew what he was doing and very knowledgeable. Left very happy This is my second purchase at Hyundai Bank Street. John was great, helped us out a lot. Knew what he was doing and very knowledgeable. Left very happy and with a new car. Very satisfied More

amazing experience This was my first time buying a car, so i was very nervous and unsure of what to expect. My first impression of Moe was great. He made me feel very co This was my first time buying a car, so i was very nervous and unsure of what to expect. My first impression of Moe was great. He made me feel very comfortable and not pressured at all. all. He was very patient and kind. Chris was nice too, he gave me all the information i needed on the financial end. I would definetly recommend them to my friends and family. More

Monday madness Woow you guys are so amazing good custemer service and yes next time a will buy it at the same place for my futur car !! Approved Woow you guys are so amazing good custemer service and yes next time a will buy it at the same place for my futur car !! Approved More

Best car buying experience ever I had used the service department of Bank Street for my 2006 Sonata but had never bought a car from it. I had decided to replace the 2006 soon, with I had used the service department of Bank Street for my 2006 Sonata but had never bought a car from it. I had decided to replace the 2006 soon, with either another Sonata or an Accord. This past Thursday, my wife and I began my shopping mid-afternoon at Bank Street Hyundai. I was lucky to be served by Sam Kadoura, who was the most open and helpful car salesman I have ever dealt with. Polite, friendly and convincing but never pressuring. By the early evening, having test-driven what I wanted, and after being supplied with all the information I needed, I bought a new 2015 Sonata, trading in the 2006 Sonata. Sam was very accommodating, even driving home with me in my last trip with my beloved 2006. By Saturday morning all paperwork was done and I took possession of my new car. Sales Manager Mark Mollekin also chatted with us and verified that we were happy with our experience, Ashur Younan in Finance was very friendly and efficient, allowing us to complete all paperwork in just a day and a bit. More

Oustanding and Painless!!! All I can say is WOW! I went into the dealership to see about trading up on a Monday and by Friday I was in my new 2016 Hyundai Santa Fe Sport. The wh All I can say is WOW! I went into the dealership to see about trading up on a Monday and by Friday I was in my new 2016 Hyundai Santa Fe Sport. The whole process was seamless and explained to me. This is my second vehicle from this dealership.I have nothing but praise for the staff I dealt with. More

Professional, courteous and friendly... well done guys! From the moment I entered the showroom, I was welcomed by a very amicable Robert who informed me of the great deals that would be presented to me. Th From the moment I entered the showroom, I was welcomed by a very amicable Robert who informed me of the great deals that would be presented to me. Then he introduced me to a very approachable and friendly Rabieh who proceeded to make me feel at ease with discussing a "trade up" deal that I would feel comfortable and happy with. Rabieh obviously has good experience with selling cars. He took is time answering my questions, explaining very well the various features and making comparisons with my previous vehicle (changed my Santa Fe 2012 for a Santa Fe 2016). Then came the "finance guy"... also very friendly, who presented me with additional packages and took me through all the necessary legal documents to close the deal. In the following days, he also took care of providing all the necessary information to my car insurer. Well done guys! More

Skeptical Shopper My husband and I has been talking about purchasing an SUV for sometime but never acted on it. We were looking for one that fits our lifestyle. My co-w My husband and I has been talking about purchasing an SUV for sometime but never acted on it. We were looking for one that fits our lifestyle. My co-worker recommended the Santa Fe. Unplanned I convinced my Husband to go to Bankstreet Hyundai. We were introduced to Sam Kadoura .He was knowledgeable , professional, not pushy as some of our past experiences with car salesman. I also thanked Christoph Hadad for his patience. He was readily available when we had questions or concerns. Thank you for the wonderful experience More

Good Service Shariar took a lot of trouble to understand a non Canadian purchaser. We are happy about his dealing capability, knowledge , manner and behavior. Shariar took a lot of trouble to understand a non Canadian purchaser. We are happy about his dealing capability, knowledge , manner and behavior. We are satisfied with his service. More

They are like family This is my third Hyundai, I love the product, the sales team is awesome, they have never steered me wrong. They are always willing to help, I would re This is my third Hyundai, I love the product, the sales team is awesome, they have never steered me wrong. They are always willing to help, I would recommend the dealership and the sales people I dealt with. More