Bank Street Hyundai

Great people, very knowledgeable, and very friendly. Naser was a great sales person and very thorough ensuring that I understood all the functions and featurs of the car before I drove away. I have al Naser was a great sales person and very thorough ensuring that I understood all the functions and featurs of the car before I drove away. I have already recommended this dealership to friends. More

The experience in this dealership was very good. The sales person Rabieh was very honest, straight forward and most importantly very transparent to what he can do and why he can't do it. Also Rabieh was sales person Rabieh was very honest, straight forward and most importantly very transparent to what he can do and why he can't do it. Also Rabieh was understanding, not pushy and offered several options for the desired car. Ernesto is a friendly person, cooperative and explained all the relevant issues about the financial arrangements. More

OK, first things first. CUSTOMER SERVICE... I had some trouble giving a 5 simply because as far as car dealerships go, EVERYONE will whisper sweet nothings in your ear to get you to buy their car. To me, trouble giving a 5 simply because as far as car dealerships go, EVERYONE will whisper sweet nothings in your ear to get you to buy their car. To me, customer service is the service I get AFTER I've bought the car. That said, Faysal and his sales team were EXCEPTIONAL with taking us through the entire buying process and that is why we bought our car from Bankstreet Hyundai. Thanks Faysal and I look forward to the after sales service on the service side of BSH. My wife and I bought our 2013 Santa Fe Sport 2.0T Limited from Faysal Akl on August 24th, 2013 and I have to say that it was a great experience. Faysal took both my wife and I by the hand and walked us through the buying process from start to finish all the while making sure that every detail and price quote was clear. At no time did he hide any or fees or misquote numbers. Everything was up front and our expectations were met with no misunderstandings whatsoever. This goes a really long way when you're buying a brand new car and I really appreciate the fact that when we said, "We want all the prices taxes in and no surprises" that's exactly what we got. We did have to haggle and negotiate but I was glad that there was a good amount of wiggle room on the final price and Faysl and Patrick REALLY went out of their way to approach our budget from as many angles as possible in order to sell us the car we wanted on budget and give us a great price on our trade in (2003 RAV4 base model). Would I recommend Faysal Akl to anyone looking for a new car? ABSOLUTELY! Don't let this guy's smooth charm and dreamy eyes (read the other reviews) fool you. He REALLY knows what he's doing and will REALLY help you make a well informed decision. He's the kind of guy who wants to make sure you are clear on EVERYTHING so that you're not second guessing yourself when you finally sign on the dotted line. Well done!!! More

They are awesome, this is the second time I am doing business with them and even this time was smother than previous. Everyone is approachable and nice. Above all the finance manager I dealt with twice, business with them and even this time was smother than previous. Everyone is approachable and nice. Above all the finance manager I dealt with twice, Ashur, is an amazing guy you wish you would have been able to manage all your businesses through him. Our sale representative was so patient that almost paged the big bookelt of the car with me to show the important aspects I would have never looked into without her hints! Thanks Hyundai Banks Street for leaving us two great Experience, the reason I get my second car from Hyundai what just the degree of my satisfaction from first car. I would definitely and wholeheartedly advice them to anyone. More

Excellent service from Faysal and Joe. Understanding and caring. Gave a very fair amount on a trade-in. Second purchase from Dilawri (Kia prior). Would recommend to anyone. Trustworthy people. Faysal deserv caring. Gave a very fair amount on a trade-in. Second purchase from Dilawri (Kia prior). Would recommend to anyone. Trustworthy people. Faysal deserves a promotion to manager. More

I just bought an Elantra GT at Bank Street Hyundai. I received exceptional service for the purchasing of my new car. Everyone was very professional and friendly. I would highly recommend this dealership received exceptional service for the purchasing of my new car. Everyone was very professional and friendly. I would highly recommend this dealership for anyone wanting to purchase a Hyundai. Just drove my new car off the lot today and couldn't be happier. Dara Stein More

So far, I'm regretting purchasing from this dealer. I purchased a 2010 Elantra Touring Sport new in , it has 48K on the ODO Here are a few examples of my displeasure: -Shift lever vibrates noisily at 30 purchased a 2010 Elantra Touring Sport new in , it has 48K on the ODO Here are a few examples of my displeasure: -Shift lever vibrates noisily at 3000 RPM in every gear, service department says they can't fix it, ok. -Cabin filter was never changed, let alone inspected, even after it being listed as having been checked on the 24,000 km service. Makes you wonder what else they AREN'T DOING that you've paid them to do. -When dealing with the shifter issue they reinstalled the knob incorrectly and the centre cap popped off. They ordered a new one saying the old one wasn't good any more because they couldn't fix the cap. I fixed the cap myself with a Phillips screwdriver (screw inside was loose), guess they don't have this technology at their disposal -Car has various scuffs and scratches that were there when we bought it. Too bad I only noticed them after driving away, including a strange dent/dip in the middle of the hood. Good thing we picked it up at night.... -Driver side front tire is completely bald on the inside 1/3, other tires are fine, but still need replacing. Car has only been summer driven 48K on the ODO. Have they ACTUALLY been rotating the tires? I dunno. - Key Fob is intermittent when opening the rear hatch, problem took "too long" to deal with so they didn't fix it. Given their lack of honesty when it comes to the servicing of my vehicle at their centre, I'm hesitant to take to car to them for any sort of issue, fearing they will just say "we can't fix that" or it would take too much time to deal with. Certainly will be thinking twice before visiting another "Dilawri Group" dealer to purchase again. Once my oil changes are used up at the dealer I won't be back again, and I certainly won't be spending any more money at their service department. I'll take Mr.Lube over them any day, at least Mr.Lube shows you the old stuff they took out proving the service was completed Incessant calling from Bank Street Hyundai as well, for offers of service, deals, buy-backs, ect. Wish they would forget my phone #. (slight bit of irony, Bank Street Hyundai called me to offer attending a trade up event in September just as I was writing this) More

Omar is knowledgeable and friendly ... there was an openness about him that made me trust that I wasn't being taken advantage of. This is a fear a lot of people have (especially women) when buying a n openness about him that made me trust that I wasn't being taken advantage of. This is a fear a lot of people have (especially women) when buying a new car. More

Though buying a new car can be quite stressfull, salesperson Faysal Aki made it a very pleasant one. Faysal had a thorough knowlege of the Veloster Turbo that I purchased and did his best to get the salesperson Faysal Aki made it a very pleasant one. Faysal had a thorough knowlege of the Veloster Turbo that I purchased and did his best to get the best price. I am very pleased with the overall experince. More

I was very impressed by the professionalism, attentiveness, patience and all around great customers service from Sillin, Patrick and Joe. I will not hesitate to recommend anyone to this deal attentiveness, patience and all around great customers service from Sillin, Patrick and Joe. I will not hesitate to recommend anyone to this dealership. Buying a new car is a big deal, I thank you all making this process easy for me. Cheers More