Bank Street Hyundai

Please note I did not rate the experience above you have a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net b a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net but it was not installed. No big deal. Kevin Greenridge: my only problem is that he told me I would get the Rust Protection at cost $899. however I was charged $1274. I also wanted to see an itemized list of my accessories as some were included and others were at cost. This was not provided. Patrick Kiwan: Not happy with him at all. When negotiating he was not transparent, spoke very quickly and caused more confusion rather than putting the customer at ease and making them feel that he is trying to work out a deal for them especially as a returning customer, as the last purchase is my third purchase with you dealership. He seemed more focussed on the sale and not the customer. As an example: I asked him what the interest rate was on the Elantra, and he told be not to worry about it, he will look after me, I also wanted an itemized list of my accessories as some were included and other at cost, and I was told not to worry about it there are ways to work around this... whatever that means, not very trusting. He asked what I was willing to pay bi-weekly and not to worry about the interest rate or anything else, I disagree. I received I believe $6750 for my trade in which is very low considering my Accent Sport had on 36,000 k and in mint condition, I also did not get anything off the 2013 Accent 4 door sport but I am a returning customer, this is my 3 car purchased from your dealership as mentioned. Patrick was very focussed on running through the bi-weekly amounts (as it looks better than a monthly rate, which is what I way paying on the Accent with 0% financing so just want to see how much more I would be paying) and when I asked what it works out to monthly, I did not get an anwer. I was interested in the 2014 Accent 5 door and when we could not come to terms on a sale he suggested the 2013 Elantra Sport as he could give me a better deal. I do not feel I got a good deal as I paid list price for the car, only got $6750 for my 2011 Accent and paid for some of the accessories which I tried to have them all included, then I was charged $1274 for the rust protection when I was told $899. On top of that there was an admin fee of $499 which I noticed and asked why I am paying for this when Car Canada does not charge an admin. fee. and I believe this was removed. Overall like the car but the sales experience with Patrick was bad. Will I be a returning customer? probably NOT. More

Overall experience was faster and smoother than i had expected. The sales staff was knowledgeable about the hyundai lineup. There were issues surrounding my initial vehicle selection which tended me to t expected. The sales staff was knowledgeable about the hyundai lineup. There were issues surrounding my initial vehicle selection which tended me to think "Whatgs going on here" the actual reason for selling me a vehicle they didnt have was never explained to me" The service department was very accomodating in that acknowledgement and scheduling of appointments it seems i was given some kind of prioity. There were 2 problems with the broken hood latches - from the get go, it took 5 weeks and 4 trips to the dealership to get a simple part repaired. Cost me a personal lot of time/money when a simple cable tie could have temporarily solved the problem. I am pleased with the purchase, i have not had a chance to experience the service dept with anything really mechanically serious, fingers crossed. I recommend this place. More

John Nicholson is a brilliant sales man. He is helpful and knowledgeable about the vehicle he represents. He is professional and efficient. Unlike many other sales men, he is not pushy, but gets the job d and knowledgeable about the vehicle he represents. He is professional and efficient. Unlike many other sales men, he is not pushy, but gets the job done. I felt comfortable working with him and he is the main reason that I bought a car at the Bank Street Hyundai. More

Very easy to deal with. After an exhaustive search with other dealerships, it was very easy and straight forward. We were very please that we were able to stay under budget and that the dealing process wa other dealerships, it was very easy and straight forward. We were very please that we were able to stay under budget and that the dealing process was very fair and straight forward. Louis was very nice and made the process feel very easy. Thank you, love my Tucson!!! More

The team at backstreet hyundai were great to deal with and made arrangements to pick up my car on my schedule. I would recommend them to a friend. and made arrangements to pick up my car on my schedule. I would recommend them to a friend. More

i am very pleased with the service and process of getting a new car,they made me feel wanted and concerned with my decision of a trade in for a new car.Acted promptly with all areas of the process. a new car,they made me feel wanted and concerned with my decision of a trade in for a new car.Acted promptly with all areas of the process. More

Stu was very friendly. He was knowledgeable about the car and the options. Patrick came over a couple of times to make sure things were progressing smoothly especially when they had to order the car from Ko and the options. Patrick came over a couple of times to make sure things were progressing smoothly especially when they had to order the car from Korea and could not guarantee when it would arrive . Kevin in finance was very pleasant and explained all the paperwork. The best part was when it arrived in 3-4 weeks instead of the 7-8 weeks which was worse case scenario. Stu took me over to see the car on the Friday when I brought in the paper work. When I picked up the car, he had done a lot of the initial setup ( radio, satellite stations) , he walked me thru the Bluetooth setup and my first phone call. He introduced me to Luke in the service department , he explained the process and I booked my 1st oil change for May. More

Ok first, when i talked with Tom by email or by phone, he answered me quick, and the right things! I like this... not talking for nothing! He took me as a serious buyer. Accept my price and do a transacti answered me quick, and the right things! I like this... not talking for nothing! He took me as a serious buyer. Accept my price and do a transaction! I know what i want and he understood! They plated my car in quebec, i do nothing for this and i very appreciated. The car was clean at the delivery and all the team on Bank Street Hyundai talked with.me about the car with smile on his face. I got a good feeling about this place! Thank's Excuse my english i'm french guy from Montéal! More

This is my second car purchase from Bank St. Hyundai. Great service, staff and prices. Overall great experience and I would recommend this dealership to anyone I know. Nobody deals like Dilawri! Great service, staff and prices. Overall great experience and I would recommend this dealership to anyone I know. Nobody deals like Dilawri! More

From the moment i was referred by a friend to the dealership, i experienced the most amazing, serviced focused, customer care experienced i've ever encountered while in the process of selecting a new dealership, i experienced the most amazing, serviced focused, customer care experienced i've ever encountered while in the process of selecting a new car. People are always scared of the pressured sales of car dealership, I can say with the most sincere reference that this is not that case at Dilawri Hyundai. I currently live in Toronto and due to the service and honest care the sales associate expressed towards me i travelled to Ottawa for the purchase of my Car. Toufic was amazing, he truly cared about making sure i knew what i wanted and then customized the sale to my needs and wants. Christoph was unbelievable, patient, kind and worked extremely hard to get me the best rate for my financing. He is fantastic, i appreciate all the hard work he put in to make sure i was satisfied! Money talks and he went out of his way to make the process go as smooth as possible. No Pressure in any way! I strongly recommend anyone looking to purchase a car to contact Toufic, Patrick or Christoph, or anyone else at this amazing dealership. They care about you, your needs and your wants an amazing experience, i will definitely recommend/refer everyone i know to them. Lastly, I love my car and thanks to them i will love it even more for many years to come!!! Thanks boys! More