BMW Toronto

Worse service in Toronto, GTA Area i folks, Unfortunately I have to change my review for this dealership due service I have received lately. This is review is only for service depart i folks, Unfortunately I have to change my review for this dealership due service I have received lately. This is review is only for service department and members. To begin my story I have BMW under extended warranty which expires on October, 2017. One day I was driving my "ultimate experience" vehicle and I saw engine light, I decided to make an appointment for service. I dropped off my vehicle to the dealer and later on I received a call with explanation that there is some issue with pump which is understandable but then lady on the phone advised me that my warranty expired last month which does not make any logical sense since inservice warranty started in October. I asked to double check and she said there are 3 different dates of expiration!! and the don't have time to check around , I said sure Ill pick it up and deal with another dealer. When I got there to pickup the vehicle I have been given so much attitude and I have been charged for "diagnostic fee"!? Whatever, when I got to my house I called BMW Canada and representative has confirmed that my warranty expires on October, 2017 so I asked why is this dealer did not bother to check and provide with customer service which I still did not get any response. It makes me think that these dealer only worries to sell you car and period. Almost 2 weeks lated I got voicemail saying BMW Canada has contacted BMW Toronto and my mates has been resolved and I can drop off my vehicle anytime to do service. Question: do I have to waste so much time and find truth when I spent over 60000$? Good luck guys! More

Thank you I just wanted to write you a quick note to thank you Samir Umer for your honesty and dedication while selling me my new car this week that is 4 series I just wanted to write you a quick note to thank you Samir Umer for your honesty and dedication while selling me my new car this week that is 4 series. I've always been wary of car salesperson, often with good reason but you Samir Umer totally different. Thank you so much Samir for answering all of my questions honestly. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends or any of my family looking to buy new cars in the future, I'll be sending them to Toronto BMW, and telling them to ask for Samir Umer and Laura Witt. Thanks again for both of them. More

Samir Umer I would like to comment on the outstanding customer service received by Samir Umer. I have interfaced with countless sales representatives from multip I would like to comment on the outstanding customer service received by Samir Umer. I have interfaced with countless sales representatives from multiple dealers over my lifetimes. Without a doubt, Samir has been the best sales person we have dealt with in many years. From our first call to him, he was professional and responded to us quickly regarding a sedan I was interested in. He worked well with me to discuss my needs and quickly had fast follow up to all my questions . I drove quite a way (from Oakville Ontario) to meet with Samir because I felt he had the integrity I was looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my shiny, new first BMW 328xdrive as well as subsequent follow-up to ensure I was a happy customer. Thank you for your service, see you in 4 years for a new one! More

Terrible experience with pre-owned department Recently I bought pre-owned Acura at this dealership. Before closing the deal I received 3 calls from BIll, all in one morning, just in order to sell Recently I bought pre-owned Acura at this dealership. Before closing the deal I received 3 calls from BIll, all in one morning, just in order to sell me the vehicle. After I got the car, and some of the problems came up, he was unable to pick up the phone. I took the car at certified mechanic shop, and they determined there were issues with some steering parts (upper strut bearings), which are covered by safety requirements. After finally I managed to get Bill, and started to threat with MTO inspection, he agreed to take my car and do the repair. The car was sitting for 2 days in their dealership, and after I picked it up there were no documents stating what was done. Again I sent him an email, and after few days I got replay that they determined steering was fine and no parts replacement was done, only wheel alignment was done instead. No need to say that I still experience problems with car steering. I would definitely recommend not to do any business there. Very unprofessional for dealership carrying BMW name. More

My Gorgeous BMW This is my third BMW that I have purchased. Although I had always brought my last BMW to BMW Toronto to be serviced I had not purchased a car from This is my third BMW that I have purchased. Although I had always brought my last BMW to BMW Toronto to be serviced I had not purchased a car from them. It was a pleasure to deal with everyone at the Sunlight Park Road location, start to finish with the sales professional, who was truly a professional throughout the process. He was pleasant and provided lots of informaiton without ever being pushy. I was kept upto date with respect to delivery date and when I picked up the car everyone invovled with showing me some features of the car to ensure I was comfortable when leaving, signing all the documenation and walking me out to my new car was the best car purchasing experience I've ever had Thank you BMW Toronto Team! Cindy D More

From horrible to awesome After servicing my 6 series so many times with this dealership, I almost gave myself no reason to go back until I had this one lady helping me out. Th After servicing my 6 series so many times with this dealership, I almost gave myself no reason to go back until I had this one lady helping me out. Their service department never updates customer about the status of the car( even thought the car has finished), after reaching my advisor so many times, I finally got this young lady, Sharon, to help me physically check the car in the shop, and it was all ready to go. If you are calling in to the general service line to speak with someone about your car, ask for this young lady. More

Don’t dare comparison shop. They HATE that! I was in the market for a 400 series cabriolet and met with Vince Cappella for a test drive of the 428i and 435i. We met exactly once and spent about I was in the market for a 400 series cabriolet and met with Vince Cappella for a test drive of the 428i and 435i. We met exactly once and spent about two hours together. That's it: no promises, no commitments. Over the next few weeks I did some comparison shopping. A reasonable course of action, I thought. Apparently Vince didn't. Anyways, I found a dealership that treated me very well AND came up with some pretty aggressive numbers. But, before closing a deal, I wanted to give Vince another shot. He had given me an original quote on the day of the test drive, but we had never really gotten down to negotiating the numbers. So I sent an email offering Vince a chance to re-enter the competition. I told Vince that I was looking for the best deal, and was not particular about which dealership sold me the car. Vince was clearly not happy with any of that. His email said he was surprised I had been dealing with another company, that he didn't want to be in competition with another dealer on price, and that I had best continue with the relationship I had developed with the other dealer. And that’s what I did. I got the clear message that Vince didn’t want or need my business – and wasn’t afraid to say so in the most direct terms. I found his reply shockingly dismissive, especially for an experienced salesman in an industry where long-term customer relationships are supposed to be paramount. Talk about burning bridges. So my advice is this: find another dealership that values your business. Clearly, BMW Toronto couldn’t care less! More

Wonderful experience at BMW Toronto We just purchased a new BMW X1 from BMW Toronto, Samir was our sales associate, his profession and enthusiasm really moved us and we are really apprec We just purchased a new BMW X1 from BMW Toronto, Samir was our sales associate, his profession and enthusiasm really moved us and we are really appreciate that he could help us to get a good deal. I will definitely recommend Samir for people who wants to have a enjoyable experience for shopping. More

Bad customer service after car is sold Purchased the car back in 2011, car is great, no issues with servicing department either throughout the years. This year, I finally paid off the loan Purchased the car back in 2011, car is great, no issues with servicing department either throughout the years. This year, I finally paid off the loan and I found that I don't have the ownership of the vehicle for the four years I supposed to, mto registration shows Bmw Canada is the owner of the vehicle and mto would not allow to do a title transfer until I provide with lease document showing I have paid off, funny thing is it is a purchase with loan provided by BMW financial service, not a lease. I have been running mto offices, calling BMW financial Canada to understand what needs to be done to transfer the title, no one has answer to me. Now I paid for the vehicle plus all the interests and I still do not legally own the vehicle. I was told I have pay 200 out of pocket to do security inspection in order for mto to change the title. A disaster four years in the making. Never go back to this dealer ever again. More

Samir Umer and BMW Toronto Buying my brand new customized 435i Cab from BMW Toronto was an amazing experience. Working with Samir Umer has made it more enjoyable. I am a smart s Buying my brand new customized 435i Cab from BMW Toronto was an amazing experience. Working with Samir Umer has made it more enjoyable. I am a smart shopper and have bought many cars in my life. Honestly, I say with no hesitation that this was the best experience. Samir puts you at ease and makes you feel your interests is his priority. I got an amazing deal that I couldn't get any where else even from the dealership that I have bought 2 bimmers previously. Samir Umer is truly the best car salesman that I have ever worked with. More