BMW Toronto

Great experience at BMW Toronto with Usama Khan We recently bought a new 2018 BMW X1 from BMW Toronto. We were fortunate to have Usama Khan as the sales consultant to help us out. Usama's knowledge We recently bought a new 2018 BMW X1 from BMW Toronto. We were fortunate to have Usama Khan as the sales consultant to help us out. Usama's knowledge of every detail that we inquired about impressed us almost as much as the car did. During our test drive, he explained and showcased all the numerous features of the X1 that we didn't even know existed. (By the way... he even did this from the back seat of the car beside our young children :) The whole process of learning, test driving, negotiating, following up on additional questions and car pickup was a pleasure with Usama from BMW Toronto. More

My BMW experience Usama was very accommodating and sensitive to all our car needs and finances. He was patient and ensured my experience was positive and pleasant befo Usama was very accommodating and sensitive to all our car needs and finances. He was patient and ensured my experience was positive and pleasant before and sfter the purchase. I will highly recommend him to others. More

Very poor service experience Recently, I brought my 328xi into the service department due to squeaky brakes. According to the onboard computer I still had 5,000 kms left on my re Recently, I brought my 328xi into the service department due to squeaky brakes. According to the onboard computer I still had 5,000 kms left on my rear brakes and plenty more on my front brakes. Long story short, the service advisor called to tell me I needed new rear brakes, that I had a leaking oil gasket, needed a new serpentine belt and a new ground cable. I was assured that all this was required and gave the go-ahead for the repair. After paying a $2,300 bill, imagine how disappointed I was when the brakes continued to squeak (as they had when I brought the car in in the first place.) Figuring the new brakes might need a bit of working in, I drove the car for a few days with no improvement. I went back to BMW Toronto to ask them to look at the brakes again. I was told by the service manager that "due to a recent change in brake material (from copper to something new) that ALL brakes now squeak." He also said that there was nothing they could do. Having had the car for a number of years, I knew that something was wrong. Accordingly, I took the car to a local GoodYear garage to have them look at my brakes. Turns out that my left front brake pad was missing a Caliper Clip. I'm not sure what's involved in BMW's Brake Inspection (on my invoice from the initial visit) but I would have thought it included checking to see if a caliber was missing. In any event I feel like I got screwed by BMW Toronto. I can't dispute that the car needed other work but based on their shoddy brake inspection I suspect that I was taken advantage of. I would expect a "premium outfit" like BMW Toronto would solve the problem I brought the car in for before digging deep to find other things they could charge me for. I love my BMW but am sorely disappointed in BMW Toronto. If your car is out of warranty, I suggest taking your BMW to a local garage. You will be helping an independent mechanic who really cares about your business. Your car will be fixed properly and at a fraction of the cost of the gougers at BMW. More

My new 2018 X1, thank you Vince Cappella I can't begin to describe how fantastic my entire experience has been at Downtown BMW. Huge thanks to Vince Cappella and his team, Jay Khan and Cuyler I can't begin to describe how fantastic my entire experience has been at Downtown BMW. Huge thanks to Vince Cappella and his team, Jay Khan and Cuyler I took delivery of my gorgeous new X1 on my birthday, big red bow on the hood and all! They made me feel so very special and took care of every detail. Absolute first class service! I look forward to many more years as a BMW customer. More

Expectional Customer Experience My experience at BMW Toronto was exceptional! Samir Umer was extremely knowledgeable and helpful from the very start. He was prompt to follow up and My experience at BMW Toronto was exceptional! Samir Umer was extremely knowledgeable and helpful from the very start. He was prompt to follow up and delivered all of the information that I had requested as promised. The test drive was great and Samir was really patient helping me test my infant seat and then the trunk space for my dog. He even picked myself and my infant daughter up when we needed a ride to the dealership on delivery day. I love my new BMW! More

Amazing customer experience -Highly professional salesperson Samir helped us to find the right car and within our budget. He is very professional and takes great pride in delivering a great customer experience. Samir helped us to find the right car and within our budget. He is very professional and takes great pride in delivering a great customer experience. Contrary to many car salesmen, Samir was not aggressive or pushy to get us to buy a car without assessing all options and financing. He is a great listener and works very hard in getting us a good deal. Certainly Samir made a huge positive difference in our experience and I would recommend him to any friend that is looking to buy a BMW. More

2017 BMW i3 Had difficulty with the trade in and some other issues, but the sale person and manger, went out of the their to make sure everything works out. Had difficulty with the trade in and some other issues, but the sale person and manger, went out of the their to make sure everything works out. More

Outstanding sales and service experience Samir Umer at BMW Toronto provides unparalleled sales and service support throughout the new car process. His attention to detail and professionalism Samir Umer at BMW Toronto provides unparalleled sales and service support throughout the new car process. His attention to detail and professionalism made the experience of leasing a new car impressively straightforward from the start to the moment we drove away. Truly Outstanding! More

Excellent service I give BMW Toronto especially it's staff Samir Umer the highest grade on quality of service. Samir is very conscientious and knowledgeable staff who h I give BMW Toronto especially it's staff Samir Umer the highest grade on quality of service. Samir is very conscientious and knowledgeable staff who help us a lot to find the best car that most fit to our request. When we came to pick up the car, he and his team were very well prepared with documents and guidance. Everything was smooth and we are really satisfy. More

2018 X3 Very recently bought my 1st BMW from Sam Umer and had a fantastic experience from start to end. He provided me with all the details I needed to make Very recently bought my 1st BMW from Sam Umer and had a fantastic experience from start to end. He provided me with all the details I needed to make this decision. I Love my new X3! More