BMW Toronto

Service department at bmw Toronto Hello I purchased my new car, 2018 430 gran coupe, from bmw toronto on November 2017. I contacted service about a month and a half ago about a leat Hello I purchased my new car, 2018 430 gran coupe, from bmw toronto on November 2017. I contacted service about a month and a half ago about a leather seat peeling issue. I was told to send pics of the leather peeling and the currrent km’s on the car. I was told that warrenty claim has been submitted to bmw canada and once they reply back i will be contacted about the next steps. Month and a half later since i did not hear anything back i decided to follow up. I sent an email and no reaponse was received. I then sent an email to my leasing consultant who forwarded the email to the service manager. I got an email from them today and all it stated that it looks like to them, the damage was caused by external sources and not a defect (car had 6000 km when the leather started peeling) and cannot be covered under warranty. So the service department waited a month and a half and without submitting a claim to bmw canada, which they told me that they did, and then told me they cant dont anything. Unreal and unacceptable behaviour. There is no such thing as customer service at bmw toronto. The service department does not follow up with people. I have asked for the case # that was submitted to bmw canada so i can contact them, and now again there is no response. I believe because no claim was submiited. To me this is extremely disappointing and unacceptable behaviour by a luxury brand such as bmw. My second car is a mainstream car, honda, and i have never received such a bad service as bmw toronto. Please beware of the service department of bmw toronto. Go to another dealership if you want to service your bmw such as t+c or endras. This was my first bmw and the service that i have recieved so far by bmw toronto (6 months of ownership) has made my decision for my next car very easy - it will not be a bmw from bmw toronto. i have also already advised friends and family about this,who were looking at purchasing/ servicing bmw to stay away from bmw toronto. I do want to point out the service we recieved from Kevin when buying the car was really good. The experience after the purchase and by the service department has been atrocious. More

Professional Dealer We were lucky to get introduced to Mr. Samir Umer. He was very welcoming and professional. Mr. Umer kindly took us for a short drive and showed and ex We were lucky to get introduced to Mr. Samir Umer. He was very welcoming and professional. Mr. Umer kindly took us for a short drive and showed and explained all the details very carefully. Then he helped us to choose the right car with appropriate options. Once the order was made, he was in contact with us to inform the status of the vehicle. He is a very competent dealer in BMW Toronto downtown. More

Vince Cappella--A Superior Sales Experience! We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have ju We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have just taken delivery of our 4th BMW from Vince and we have always enjoyed the experience. Vince is a special individual who provides outstanding service, helpful advice and most importantly, takes the time to actually to listen to what you are looking for and then works with you to find the best vehicle for you. Vince won't pressure you to accept compromises and will help you custom order your BMW to your desired specifications if that's what you are looking for. Of course, Vince is also able to source your desired vehicle from the dealership inventory if you want your car quicker! Vince always works with us from start to finish from designing our vehicle orders so that the BMW is exactly as we want it, to providing updates through the building of the vehicle, and then providing us with updates as the vehicle makes its way from Germany to Toronto. It's always a special day when Vince meets us to take us up to the 5th floor delivery area to show us our new BMW!! Vince always take the time to follow-up post delivery as well to ensure that we are completely satisfied. You will have a wonderful experience working with Vince Cappella at BMW Toronto and we wholeheartedly recommend him for his outstanding service! More

Our first BMW and the best experience It was my first car in Canada and what an experience it was. I must thank Samir from guiding me from Day 1 until the delivery. His calm nature, giving It was my first car in Canada and what an experience it was. I must thank Samir from guiding me from Day 1 until the delivery. His calm nature, giving honest opinion and attention to detail on each and every pieces/features of a BMW is commendable. He not only provided me directions on step by step process to choosing the right BMW that suits my lifestyle, need and comfort, but also helped me find the right deal that suits my budget. I recommend to go with Samir whenever you are in need of a BMW!!!. Thank you Samir!! Asha and Ranjit More

New Car Lease with Usama Khan I've been a BMW customer for several years and recently renewed my lease with a new BMW and BMW Toronto has always been my first choice. I had a new r I've been a BMW customer for several years and recently renewed my lease with a new BMW and BMW Toronto has always been my first choice. I had a new representative, Usama Khan, whom I met earlier this year to start talking about what I was looking for. He took his time to explain the various options, upcoming promotions, test drives and I eventually landed with a new vehicle that was precisely what I wanted. Usama was extremely courteous, professional and very friendly. We built a solid connection and I'd recommend BMW Toronto to anyone who is looking for a BMW in the GTA. More

Wonderful Experince It was my first time pleasing a car from BMW Toronto. I am very satisfied with their staff professionalism. I met Samir through a Friend. Samir went a It was my first time pleasing a car from BMW Toronto. I am very satisfied with their staff professionalism. I met Samir through a Friend. Samir went above and beyond to make sure I purchased the BMW I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on BMW X4 the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Samir to anyone who is looking for a BMW. More

Great Experience Took delivery of my third vehicle from George. It is always a pleasure dealing with George. No pressure and he explains everything completely. I had Took delivery of my third vehicle from George. It is always a pleasure dealing with George. No pressure and he explains everything completely. I had a few questions a few days after I took delivery of my new BMW and he came out to my house to make sure that I was comfortable with the vehicle. More

Excellent Service Just took delivery of my new X3 which is the second from Samir Umer. Samir made the lease return and new car selection effortless and I very much a Just took delivery of my new X3 which is the second from Samir Umer. Samir made the lease return and new car selection effortless and I very much appreciate his calm, patient and professional service. The team at BMW Toronto supported Samir seamlessly which made the experience perfect. More

Assistance By Mr. Usama Khan, Sales & Leasing Consultant Assistance and services by Mr. Khan remarkably excel. Mr. Cuyler Foster, Product Genius, is very good in giving orientation on the new car I purchased Assistance and services by Mr. Khan remarkably excel. Mr. Cuyler Foster, Product Genius, is very good in giving orientation on the new car I purchased. Notably, Mr. Kashif Qureshi, Sales Manger, as usual, a very pleasant person assisting me for 15 years +. More

Efficient, hassle free service from Usama Khan Personalized service. Capable and friendly. Very pleasent experience. Usama identified my car needs and provided individualed advice. I was satisfied Personalized service. Capable and friendly. Very pleasent experience. Usama identified my car needs and provided individualed advice. I was satisfied with both the service and the end product, my car. Thanks. More