BMW Toronto

Review for Samir Umer Samir Umer provided exceptional service to us. Working with him was by far our best experience with any car dealership ever. He went the extra mile to Samir Umer provided exceptional service to us. Working with him was by far our best experience with any car dealership ever. He went the extra mile to understand our needs and to satisfy them. He presented advanced expertise, was always easily accessible and promptly responded to any of our inquiries. He was warm, very friendly and polite in all our dealings, and we never had the feeling that our interests were less important to him than the needs of his company. On the car delivery day, he surprised us with a small event that made us feel special and brought extra joy and fun. Overall, it was a real pleasure to deal with Samir and we will highly recommend him to any of our family and friends interested in purchasing BMW products. We would like to congratulate BMW on such an exceptional employee. More

Samir Umer, best customer experience in Toronto! I've had some terrible experiences with this dealership in the past. That was all before I met Samir, he was very knowledgeable, courteous and respons I've had some terrible experiences with this dealership in the past. That was all before I met Samir, he was very knowledgeable, courteous and responsive. Samir is the only reason why I would keep coming back, he earned my business every step of the way. Thanks very much Samir! More

I keep coming back! I have just purchased what I think is my fifth vehicle from this dealership! I have always dealt with the same Sales person, George Stefankiewicz! He I have just purchased what I think is my fifth vehicle from this dealership! I have always dealt with the same Sales person, George Stefankiewicz! He is the personna of integrity and great service - before, during and after the sale! You always him a question and you always get the correct answer or advice. The service department is also first rate! More

Samir Umer was amazing with his service. Dealers Ship were very curious & Friendly. They make you feel Special. Like Family .They went the extra mile to meet your needs. There was no pressur Dealers Ship were very curious & Friendly. They make you feel Special. Like Family .They went the extra mile to meet your needs. There was no pressure of sale. They were very helpful. More

Vince Capella is the reason I bought BMW! I had lived in the US for a long time and arrived back in Toronto without a car. I was primarily debating between BMW and Mercedes, and I had not pre I had lived in the US for a long time and arrived back in Toronto without a car. I was primarily debating between BMW and Mercedes, and I had not previously owned either brand. I ultimately bought a BMW because I met Vince Cappella on my first visit and he was so welcoming, informative, genuine, and interested in me and my needs. He invested 1.5 hours in my first visit, another hour in my second visit, and then more time in the third visit trying to find the perfect version of the car to lease. He also spent time in between sending me information by email and chatting by phone, and was always patient and responsive. All in all, he was incredibly helpful, as well as fun and kind. He made me feel so comfortable with my decision, and didn't pressure me at any point along the way. It felt like I was getting guidance from a family friend, not from a typical salesperson. The other staff that helped with the lease paperwork etc, and also with the technology orientation when I picked up the car, were also so pleasant and helpful. All in all, my experience was extremely positive, from beginning to end. I won't get into the details, but suffice it to say that my experience at Mercedes (downtown) was the polar opposite. They acted as if they sell so many cars that my purchase would be a mere drop in the bucket. BMW and Vince and his team are the best! Kim More

Great experience getting 2019 M2 Competition Samir did a great job in getting me into one of the first M2 Competitions in Canada. I was in touch with him since 2015, passed on the original M2, an Samir did a great job in getting me into one of the first M2 Competitions in Canada. I was in touch with him since 2015, passed on the original M2, and came back for the M2 Competition when it was announced with a whole host of upgrades from the M3/4 line. Samir was great to deal with, efficient at getting my order in the queue and following up throughout the process. I didn't have to deal with any dealer markup, or allocation priority games, even on an in-demand M car like the M2 Comp, so I'll definitely return for any other BMWs I'm interested in in the future. More

I drive a BMW because of Samir Steven H Not only did I check out other brands. I checked out also other BMW dealerships. I liked the BMW best compared to other brands. Howeve Steven H Not only did I check out other brands. I checked out also other BMW dealerships. I liked the BMW best compared to other brands. However without Smirs effort I would have never chosen the BMW. It was him who made it happen. I enjoy my new car very much and therefore I recommend this dealership. More

BMW i3 Usama Khan In a market as saturated as this where nearly all brands are producing very compelling offerings it can be a rather challenging process to find a bran In a market as saturated as this where nearly all brands are producing very compelling offerings it can be a rather challenging process to find a brand to put your trust into. Outside of marketing the people at each and every dealership are the face of these brands. They have the absolute greatest influence on customers and we are trusting and buying into these staff as much as the car. They become even more valuable then the simple specifications of any given model. We visited many many dealerships looking for our new vehicle. The staff at BMW Toronto dramatically stood out as personable and enthusiastic people. They encouraged us to look into new things and spent loads of time with us making sure we were not just comfortable along every step of the way but incredibly informed. Among the staff our sales associate was Usama Khan, who I don’t quite have a comprehensive enough vocabulary to explain all the awesome that he is. He could not have done a better job at guiding us through the somewhat daunting process of buying a vehicle. He was incredibly responsive and personable and always had a vivid grasp as to what may on our minds at any given time. Usama is excellent at putting himself in the position of the client and understanding the questions and concerns that may arise and addressing them before we could even bring them up. We will certainly be visiting again for our next car and the main reason for that will be Usama not just the vehicle itself, which is also great :) We still pop by when we’re in the area just to bug him and say hi, well after taking delivery of the vehicle. He also has an extensive sock collection which is cool if you like socks. More

The good, the excellent and the exceptional service Is a Saturday afternoon and is my first time to this dealership. My first impression, I could see signs are clear, nice greeting from reception and pl Is a Saturday afternoon and is my first time to this dealership. My first impression, I could see signs are clear, nice greeting from reception and places are tidy and clean. We check out the new car on the first floor for about 20 mins, we continue heading up to 3th-floor for the pre-owned section. In no time after we walk up, Ambross Ip, approached us with a greeting feel at home. The dialogue through and through feel like he really care what we can get the best out of our needs. Once we decided what we like, he continues to provide excellent service throughout our negotiation process without stress or pushy sales pitch. His trustworthy and honestly given us a worry-free transaction at ease. The day we pick up the car he also takes time to show us how to use the idrive. I have to praise his service are exceptional down to the detail. We are grateful we met such a professional salesman. BMW Toronto Job well done! More

Great service! I am a first time BMW owner and I am extremely happy with my car. Adrian Tsang was the sales consultant that gave me the test drive and he answered a I am a first time BMW owner and I am extremely happy with my car. Adrian Tsang was the sales consultant that gave me the test drive and he answered all my questions and was extremely responsive. Everyone at BMW Toronto are great including Michael Bedard who walked me through the orientation on delivery. I highly recommend this dealership. The service is top notch! More