BMW Toronto

helpful staff and amazing service. I never thought I would own a BMW, before I entered this location and met Samir Umer. I always hate when a car salesman never listen or try to force y I never thought I would own a BMW, before I entered this location and met Samir Umer. I always hate when a car salesman never listen or try to force you his own opinion and for his own benefit, but Samir is different. He listened to me and tried to find what best fits for me. I highly recommend you to see him if you are serious about buying a BMW. More

Effortless! This is my second car lease from BMW Toronto and Samir Umer. I spoke with Samir over the phone and discussed what I was looking for. By the time I rea This is my second car lease from BMW Toronto and Samir Umer. I spoke with Samir over the phone and discussed what I was looking for. By the time I reached the dealership, Samir had several options lined up based upon my needs. The entire process took less than an hour and I got exactly what I was looking for. More

BMW A/C repair I had a terrific experience getting the A/C repaired on my 328xi on June 25, 2018. Mark Glyn-Williams, the Service Manager has done an outstanding job I had a terrific experience getting the A/C repaired on my 328xi on June 25, 2018. Mark Glyn-Williams, the Service Manager has done an outstanding job of creating a client service team that is responsive, courteous and professional. Mark Glyn-Williams, the Service Manager has done an outstanding job of creating a client service team that is responsive, courteous and professional. When I realized I had to get my A/C fixed this summer, I was hesitant about the cost and getting it done as I had heard from various people and friends that your A/C "never really gets fixed" because of so many parts involved etc. Mark took a special interest to make sure the job was done well and on time. He also arranged for me to have a loaner vehicle for the duration of the repair since I live in Etobicoke and have mobility issues. As well, he got my car cleaned up inside without me asking! He also encouraged me to get the A/C fixed asap as a hot humid spell was coming and I would need the A/C working because of my health issues. I knew I was in good hands getting my A/C fixed with Mark and Sherry Machula (service advisor) looking after my interests. More

Amazing Our Sales Rep George went above and beyond to find the exact X5 I wanted and for the right price. He know his stuff and would recommend him to anybo Our Sales Rep George went above and beyond to find the exact X5 I wanted and for the right price. He know his stuff and would recommend him to anybody looking to buy a BMW!!!!! Thanks again George!!!! More

Fantastic!! From beginning to end my experience with this dealership has been amazing! For the past 10 years I’ve had the pleasure in dealing with Vincent Capella From beginning to end my experience with this dealership has been amazing! For the past 10 years I’ve had the pleasure in dealing with Vincent Capella he has always made us feel at home he is a very honest & friendly man, always explains everything to a T & makes sure you leave the place with a smile on your face, also he always calls you & follows up on how you’re doing with your veichile......definitely contact him if you’re thinking about purchasing a car! More

Excellent deal What a day I must say indeed on a Saturday June 6th, 2018. It sure was a pleasure and a great experience dealing with Samir. He sure knows how to talk What a day I must say indeed on a Saturday June 6th, 2018. It sure was a pleasure and a great experience dealing with Samir. He sure knows how to talk and negotiate very patiently. Me and my family loved our experience with Mr. Samir and would highly recommend others to come to BMW to buy the car of their dreams. Thank you so much Samir for a wonderful afternoon and giving us the best deal of it’s kind. May god bless you and succeed you in every walk of life. More

Bad bad bad BMW Toronto, downtown has the worst service, they are keeping my money and dont wanf yo give it back, they lie to me and don't care for customers, Ade BMW Toronto, downtown has the worst service, they are keeping my money and dont wanf yo give it back, they lie to me and don't care for customers, Aderian took money from me and said will refund it and since April I got nothing, he ignores my messages and calls,I talked to his his sales manager, last one was Allen, and they are even worse, they are keeping my other car original registration paper that got expired and u cannot renew it, Aderian made me go to his office and send me back without giving me the money or papers, they are Sterling my money and keeping my original paper and acting careless. More

Service department at bmw Toronto Hello I purchased my new car, 2018 430 gran coupe, from bmw toronto on November 2017. I contacted service about a month and a half ago about a leat Hello I purchased my new car, 2018 430 gran coupe, from bmw toronto on November 2017. I contacted service about a month and a half ago about a leather seat peeling issue. I was told to send pics of the leather peeling and the currrent km’s on the car. I was told that warrenty claim has been submitted to bmw canada and once they reply back i will be contacted about the next steps. Month and a half later since i did not hear anything back i decided to follow up. I sent an email and no reaponse was received. I then sent an email to my leasing consultant who forwarded the email to the service manager. I got an email from them today and all it stated that it looks like to them, the damage was caused by external sources and not a defect (car had 6000 km when the leather started peeling) and cannot be covered under warranty. So the service department waited a month and a half and without submitting a claim to bmw canada, which they told me that they did, and then told me they cant dont anything. Unreal and unacceptable behaviour. There is no such thing as customer service at bmw toronto. The service department does not follow up with people. I have asked for the case # that was submitted to bmw canada so i can contact them, and now again there is no response. I believe because no claim was submiited. To me this is extremely disappointing and unacceptable behaviour by a luxury brand such as bmw. My second car is a mainstream car, honda, and i have never received such a bad service as bmw toronto. Please beware of the service department of bmw toronto. Go to another dealership if you want to service your bmw such as t+c or endras. This was my first bmw and the service that i have recieved so far by bmw toronto (6 months of ownership) has made my decision for my next car very easy - it will not be a bmw from bmw toronto. i have also already advised friends and family about this,who were looking at purchasing/ servicing bmw to stay away from bmw toronto. I do want to point out the service we recieved from Kevin when buying the car was really good. The experience after the purchase and by the service department has been atrocious. More

Vince Cappella--A Superior Sales Experience! We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have ju We have had a long standing relationship with BMW Toronto for the past 10 years, and in particular with our sales advisor, Vince Cappella. We have just taken delivery of our 4th BMW from Vince and we have always enjoyed the experience. Vince is a special individual who provides outstanding service, helpful advice and most importantly, takes the time to actually to listen to what you are looking for and then works with you to find the best vehicle for you. Vince won't pressure you to accept compromises and will help you custom order your BMW to your desired specifications if that's what you are looking for. Of course, Vince is also able to source your desired vehicle from the dealership inventory if you want your car quicker! Vince always works with us from start to finish from designing our vehicle orders so that the BMW is exactly as we want it, to providing updates through the building of the vehicle, and then providing us with updates as the vehicle makes its way from Germany to Toronto. It's always a special day when Vince meets us to take us up to the 5th floor delivery area to show us our new BMW!! Vince always take the time to follow-up post delivery as well to ensure that we are completely satisfied. You will have a wonderful experience working with Vince Cappella at BMW Toronto and we wholeheartedly recommend him for his outstanding service! More

Professional Dealer We were lucky to get introduced to Mr. Samir Umer. He was very welcoming and professional. Mr. Umer kindly took us for a short drive and showed and ex We were lucky to get introduced to Mr. Samir Umer. He was very welcoming and professional. Mr. Umer kindly took us for a short drive and showed and explained all the details very carefully. Then he helped us to choose the right car with appropriate options. Once the order was made, he was in contact with us to inform the status of the vehicle. He is a very competent dealer in BMW Toronto downtown. More