BMW Toronto

Great dealership environment, with efficient and courteous service. I met a young sales consultant Tyler Delevante who gave me top-notch customer experience. courteous service. I met a young sales consultant Tyler Delevante who gave me top-notch customer experience. More

Waited 2 hrs for service to be completed. An available phone charger would have been helpful. An available phone charger would have been helpful. More

Lovely dealership that treats clients with respect and kindness. Make sure to ask for Al, Felix or Zilun- they are really nice ! kindness. Make sure to ask for Al, Felix or Zilun- they are really nice ! More

Great atmosphere and always being informed about your service. Techs are very courteous very relaxed environment. service. Techs are very courteous very relaxed environment. More

Good service from the dealership. And prompt service.The staff are very friendly and they are prompt in answering any queries And prompt service.The staff are very friendly and they are prompt in answering any queries More

Exceptional service. Accommodated all our needs. Loved every minute. Umar was a fabulous sales agent. Accommodated all our needs. Loved every minute. Umar was a fabulous sales agent. More

Terrible experience with BMW Customer Service at Downtown Toronto Location. STAY AWAY!!! DO NOT SERVICE YOUR VEHICLE HERE I leased the car in March 2022 and purchased the Tire and Rim Protection Plan and Toronto Location. STAY AWAY!!! DO NOT SERVICE YOUR VEHICLE HERE I leased the car in March 2022 and purchased the Tire and Rim Protection Plan and Excess Wear and Use Policy for my car. I have been getting it timely serviced at BMW Toronto location as its close to my residence. My car went for servicing last in November 2023 and in August 2023 prior to that. My Front Driver Side run flat tire got punctured and had to be changed. So, I took it to the dealership where I was told the Passenger side Front Tire will also need to be replaced as its completely worn off on one side. I was told that Passenger Side Front tire will not be covered under Tire and Rim Protection as its worn off and I will have to pay for the same. On checking, investigating, taking the vehicle to other BMW dealerships, I came to know that one side of my Passenger side tire had perfectly fine tread while the other side of the tire was completely worn off due to terrible Alignment of wheel. Service staff at other BMW dealerships were surprised/shocked to see how the vehicle was serviced in the past and why the Alignment was not recommended/done by "Service Advisor" staff at BMW Toronto as that is what lead to one side of passenger side tire to wear off entirely while the other side of the tire was absolutely fine. They told me to take it back to BMW Downtown Toronto and told me to ask them to fix/compensate for this issue.  This whole carelessness on the part of BMW Toronto Service team led me to drive the vehicle in a dangerous condition from safety perspective + made me pay $861 out of pocket despite no fault of mine and sheer carelessness of Service Advisory staff at BMW Toronto who failed to point it out / recommend alignment during my service visits. I believe I should not be paying for BMW Toronto's mistake and want this to be looked into by BMW Canada ASAP. This caused me a whole lot of delay and inconvenience. Mr. Rizwan, Service Manager at BMW Toronto agreed to the mistake after checking past service records that no alignment was recommended and it was their fault and offered me $90 discount + Tax Discount, which makes absolutely NO SENSE to me. He still made me pay $861 for THEIR FAULT. I had no option but to pay as I need my car back for work so I succumbed to their demands. He says they don't "book a loss at their dealership".  This statement absolutely blew me away and made me lose a lot of trust. Attitude seemed to be more of a dealmaking than providing solution/customer service. I will never get a BMW again/recommend to anyone from this dealership. I am attaching pictures of both sides of the Passenger side Front tire for reference, where you will notice one side is absolutely worn off while the other side is completely fine due to Mis-alignment. Would also like to point out Service Advisor Mr. Hal Greenson’s attitude is extremely unprofessional and disrespectful (Apart from being careless as a Service Advisor). Also, their Brake Pad replacement quotes differ depending on who they assign as Service Manager. I was given two drastically different quotes - First $3850 by Hal Greenson and then $2490 by a different service manager. Which makes me believe they do not know what they are doing. STAY AWAY!! There are better BMW dealers out there that will treat you with respect and regard. This dealership isn't one of them. More

It's worth the drive to BMW TORONTO! Impressive dealership & excellent sales staff! After driving other competitors over the years, BMW ranks #1 Impressive dealership & excellent sales staff! After driving other competitors over the years, BMW ranks #1 More

Great costumer service at BMW Toronto friendly sales staff and good coffee. All the made men feel welcome. staff and good coffee. All the made men feel welcome. More

Sales rep David Chu is very professional and knowledgeable, and has guided me to 4 BMW's over the years. knowledgeable, and has guided me to 4 BMW's over the years. More